TSS 2013 – IxD, Personas, Scenarios, User Stories and Use Cases

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Notes for workshop lectures. More information about TLU / HCI Summer School course in our blog: http://ifi6079.wordpress.com/

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TSS 2013 – IxD, Personas, Scenarios, User Stories and Use Cases

  1. 1. IxD Personas, Scenarios, User Stories TLU-HCI Summer School 2013 Valeria Gasik, Zahhar Kirillov, Daria Tokranova
  2. 2. What is IxD?
  3. 3. IxD – near-term Product development E-commerce Change Management Usability, UX Information Architecture (IA) e.g. interface design
  4. 4. IxD – medium-term Ubiquitous computing Natural Interfaces Sustainability
  5. 5. “Human-computer interaction is a discipline concerned with the design, evaluation and implementation of interactive computing systems for human use and with the study of major phenomena surrounding them.” - Hewett,T. et al. 1992,“Lime Green Report”.
  6. 6. State of the art Context
  7. 7. Where? Who? What?
  8. 8. X +2% Y -80% 11:43:33 -10C*
  9. 9. Useful Technology Ethical Usable Appealing Engaging Accessible
  10. 10. User-centered Design Personas Scenarios User Stories Use Cases Prototype MVP Testing
  11. 11. Personas
  12. 12. Persona An imaginative description of a user archetype, which is based on the real research and observations. Do not substitute testing with and talking to the real people!
  13. 13. Example http://whereisthebus.blogspot.com/
  14. 14. Example Name, age Background Brief description,“story” Goals do not mention any practical design solution, eg.“selects a day” instead of “clicks on a calendar icon”
  15. 15. Scenarios
  16. 16. Scenario Describes interaction of how the product or system would be used by personas in the real life. Includes goals, motivations, actions and reactions. http://resources0.news.com.au/images/2010/06/03/1225874/919424-ipad-menu.jpg
  17. 17. Example It’s Saturday morning and John is on his way to an airport from the city center. He needs some cash for the taxi. He goes to a nearest ATM and identifies himself. John specifies that he wants 100 € from his daily account. He hopes to receive small notes so he could pay the taxi driver without big change. John does not want a receipt. He wants to be sure that he don’t forget his card or money in the ATM.
  18. 18. It’s Saturday morning and John is on his way to an airport from the city center. He needs some cash for the taxi. He goes to a nearest ATM and identifies himself. John specifies that he wants 100 € from his daily account. He hopes to receive small notes so he could pay the taxi driver without big change. John does not want a receipt. He wants to be sure that he don’t forget his card or money in the ATM. Example Story background, settings Motivation (“paying the driver”) Goal “taking out some cash” Actions (e.g. identification, specifying account, not taking a receipt....)
  19. 19. User Stories Use Cases
  20. 20. User Stories A simple description template for the (one) goal the user wants to do with your product. As a (role) I want to do (what), so I can benefit (how). As a tourist I want to find the cheapest public transport route from Airport to my Hotel so I can save money.
  21. 21. User Stories Epic / Saga user stories Theme user stories Theme user stories Theme user storiesTheme user stories Theme user stories Theme user stories Adopted from Mike Cohn User stories with clear conditions of satisfactions
  22. 22. Use Cases A step-by-step description of one process, which helps the user (and other actors) to achieve a result. Components: Use Case,Actors, Steps
  23. 23. Example Use Case – Search of the cheapest public transport route. Actor – Tourist Steps – 1. In search form, specify “from” and “to” locations 2. In search form, select day and time of a) arrival or b) departure 3.Arrange search results in ascending order with “Price” filter Use Cases
  24. 24. Use Case Example Use Case – Read reviews of the best local shops Actor – Tourist Steps – 1, 2, 3.. Additional questions > requirements Who posts reviews? ... How and when reviews are required? ... Who can edit reviews? ... Can a review be rated? How? ...
  25. 25. Today’s To Do In your blog 1. Describe 1-2 personas 2. Write 1-2 scenarios and few related user stories + use cases, if you want to go into more details 3. Link your posts to workshop’s blogpost of the day
  26. 26. Thursday 25.7 Time to get busy! We will continue with low fidelity prototypes (paper & online tools).

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