On our current trajectory, the future of UX design will look much like the present, only worse. The gold rush mentality towards UX design as a “career” combined with Gresham’s Law (“bad money drives out good”) applied to design combined with automation from software platforms means we are increasing the pace at which bad designs proliferate. In this talk Joshua Randall will cite data from larger research companies like Baymard and Nielsen Norman Group as well as draw on examples from his career to paint a picture of the coming dystopia.
3. OhioX.org
OhioX is a nonprofit membership organization that connects,
promotes, and advocates for tech in Ohio.
Ohio UX Roundtable
In Ohio, we should be investing more in defining, designing, and
delivering innovative user experiences to grow our economy and to
address social needs.
As we kept meeting as a group, we agreed to some basic goals to help
us get started:
• Raise awareness of UX careers
• Improve UX capabilities in organizations
• Increase the professionalization of UX
5. Who are you? (poll on Zuddl)
Which of these role titles is closest to what you do?
• UX-er
• Software Developer / Engineer
• People Manager
• something else
6.
7.
8. How long have you done stuff? (poll on Zuddl)
How many years of experience do you have,
across all of your "real" jobs combined?
• 0–5
• 6–10
• 11+
9. Bachelor’s degree, Philosophy, 1998
Master’s degree, UX Design, 2018
• 1 philosophical
concept
• X quotes from
philosophers
• Many times I ask the
question “why?”
10. Agenda
• Imagine This Future
• Syzygy
• Gresham’s Law
• Our So-Called Career
• How We’re Doing
• Artificial Untelligence
• How To Prevent the Future
13. Syzygy, Antisyzygy, and Scotsmen
syzygy
/ sɪz ɪ dʒi /
any two related things, either alike or opposite
antisyzygy
the joining together of opposites
Caledonian Antisyzygy
“In the very combination of opposites—the Caledonian
antisyzygy— we have a reflection of the contrasts which
the Scot shows at every turn…. Oxymoron was ever the
bravest figure, and we must not forget that disorderly
order is order after all.”
sources: Merriam-Webster Dictionary; Collins Dictionary; G. Gregory Smith, Scottish Literature
14. “The test of a first-rate intelligence
is the ability to hold two opposing
ideas in mind at the same time and
still retain the ability to function.
One should, for example, be able
to see that things are hopeless yet
be determined to make them
otherwise.”
– F. Scott Fitzgerald
15. Gresham’s Law
“Bad money drives out
good.”
– attributed to Sir Thomas Gresham
(1519-1579), English financier and
advisor to Queen Elizabeth I
source: Economic History Association, “Gresham’s Law”, eh.net/encyclopedia/greshams-law/
Where both good and bad money enjoy similar legal-
tender status, and where all money must be accepted, the
employment of bad money becomes a dominant strategy
in what amounts to a Prisoners’ Dilemma game in which
both sellers and buyers participate.
16. Gresham’s Law Applied to Design
No, it’s not an exact analogy. People are not keeping good
design to themselves while using bad design for others.
Bad design is easier and cheaper (= debased!) compared
to good design.
“Just copy what Google / Apple / Microsoft / etc. is doing.”
Let’s take a look, shall we?
18. Human Interface Guidelines (Apple)
source: Apple Human Interface Guidelines, “Sheets” page, developer.apple.com/design/human-interface-
guidelines/components/presentation/sheets
21. Flat Design Has Inherent Usability Problems
Flat design is a web-design style that became popular
around 2012. It is still widely used today, and its overuse
can cause serious usability problems. One of the biggest
usability issues introduced by flat design is the lack of
signifiers on clickable elements.
Since flat design’s emergence in 2011, Nielsen Norman
Group has been a vocal critic of its inherent usability
issues. Our primary objection to flat design is that it tends
to sacrifice users’ needs for the sake of trendy aesthetics.
source: Nielsen Norman Group, “Flat Design: Its Origins, Its Problems, and Why Flat 2.0 Is Better for Users”, Kate
Moran, September 27, 2015, nngroup.com/articles/flat-design/
22. Yet Flat Design Continues to Dominate
sources: Citibank, Capital One, and KeyBank mobile apps (iOS) as of May 2023
23. Why is UXD So Susceptible to Gresham’s Law?
Because copying bad design is easy and fast.
“The iterative process relieves them of having to perform
rigorous planning, thinking, and product due diligence (in
other words, interaction design).”
– Alan Cooper, The Inmates are Running the Asylum
“Less-skilled engineers [or designers] are likely to take
shortcuts based on what’s easier to code [or design].”
– Kim Goodwin, Designing for the Digital Age
24. How is UX Design Doing as a “Profession”?
Our name for ourselves stinks.
• ‘Design’ is a terribly overloaded term.
• ‘User Experience’ is infamously squishy.
• And speaking of ‘users’….
25. “There are only two industries
that refer to their customers as
'users': illegal drugs and
software.”
– Edward Tufte
26. NNg’s 100-Year View of the UX “Profession”
source: “A 100-Year View of User Experience”, Nielsen Norman Group, nngroup.com/articles/100-years-ux/
27. Is Dramatic UX Job Growth Plausible or Desirable?
sources: various, plus data analysis by the author
28. Other (Real) Professions with Terminal Master’s Degrees, U.S.
sources: AICPA; NCARB; Interior Design magazine; AND; BLS; Nielsen Norman Group
Year Accountants
(CPAs)
Architects Interior
Designers
Registered
Dietitians
2010 646,000 104,270 87,500 80,000
2020 666,600 122,000 112,000 110,150
2030 748,400 125,300 120,000 115,100
* using NNg estimates and assuming U.S. accounts for 25% of world total
UX-ers (*)
xxx
37,500
250,000
2,000,000
Percentages with Master’s Degrees:
• Accountants (CPAs): 90%
• Architects: 48%
• Interior Designers: 6%
• Registered Dietitians: 45% (will be 100% after 2024)
• UX-ers: 15% (?)
29. U.S. BLS Projections for Digital Designers
Digital designers develop, create, and test website or
interface layout, functions, and navigation for usability.
• design digital user interfaces or websites
• design and test interfaces that facilitate the human-
computer interaction and maximize usability
• May create graphics used in websites and manage
website content and links
Number of Jobs, 2021 197,100
Job Outlook, 2021-31 23% (much faster than average)
Number of Jobs, 2031 242,500
source: Occupational Outlook Handbook, U.S. Bureau of Labor Statistics
Note that these numbers include “web developers” alongside “digital designers”, although it not clear to
me how “web developers” are carved out from other developer jobs tracked by the BLS.
30. UX Lacks Many Attributes of a Profession
source: Spins on User Experience, Keith Instone, 2021, spin.dexterityux.com
Criteria of Real Professions Does UX “Profession” Have This?
Full-Time Occupations Yes
Training and Certificates No (those that exist are not widely
recognized and many are bunk)
University Programs
(Degrees, Labs, Research)
Yes,
although weak on labs and research
Body of Knowledge No
International, National, and Local
Associations
Yes, although more for practitioners /
afficionados rather than professionals
Standards and Standards Bodies No
Ethics No
Licensing No
Recognition by Governments to Self-
Manage or to be Regulated
No
31. How is UX Design Doing as a “Profession”?
Not very how.
image source: original Winnie the Pooh drawing, via Bibliodyssey
32. WebAIM Million: No Real Improvement
source: WebAIM Million 2023 report, webaim.org/projects/million/
percentage of home pages with detected WCAG (Web Content
Accessibility Guidelines) conformance failures over time
33. System Usability Scale (SUS) Score Changes:
From Terrible to Slightly less Terrible
source: Jeff Sauro, MeasuringU; various studies (see slide notes)
We’re not exactly crushing it.
43
52
News
26 41
Wireless Carriers
69
62
Flowers
34. Intranet Success Rates: No Improvement
source: Nielsen Norman Group, Intranet Usability Guidelines 3rd ed. (2011),
www.nngroup.com/reports/intranet-usability-guidelines/
2001-2002 (Study One) 75% success rate (“meager”)
2004-2005 (Study Two) 81%
2010-2011 (Study Three) 74%
How could the intranet design community’s work go
from below average, to good, to below average
again after more than 10 years of experience and
technology changes? This decline comes in part
from organizations that traded usability and
employee efficiency for easy-to-deploy technology
solutions with the latest trending features.
35. NNg Intranet Guidelines
Iterative Design
Frequent User Testing
Simplify, Standardize
Unify the Navigation
Use a CMS (Content
Management System)
Xxx
Frequent User Testing
xxxxxxxxxxxxxxxxxxx
Improve Search [Nav]
Use Page Templates
[part of a CMS]
Be Agile [= Iterative]
Xxx
Xxxxxxxxxxxxxxxxxxxx
Update Navigation
Use CMS Advances
2001 2010 2020
36. Overall E-Commerce UX Performance
source: Baymard Institute, “End of Year Performances”, baymard.com/ux-benchmark/chronicle
Why are e-
commerce
websites
getting worse?
37. source: Baymard Institute, “End of Year Performances”, baymard.com/ux-benchmark/chronicle
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
Baymard
Data –
checkout
process
It’s been 10
years. Why
aren’t these
getting
markedly
better?
38. sources: Our World In Data (child mortality), Baymard Institute (e-com checkout process)
0%
5%
10%
15%
20%
25%
30%
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
Baymard E-com Checkout Process
Benchmark, % Poor-, 2012-2021
Poor- compared to Child Mortality
39. Mediocre+ compared to Life Expectancy
sources: Our World in Data (life expectancy), Baymard Institute (e-com checkout process)
0%
20%
40%
60%
80%
100%
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
Baymard E-com Checkout
Process Benchmark,
% Mediocre+, 2012-2021
40. Anecdotal Evidence Suggest We’re Bad At Our Jobs
3 Mile Island nuclear
plant melts down due to
confusing and faulty
indicator light (1979)
John S. McCain
destroyer collides with
Liberian tanker, killing 10,
due to poorly designed
checkbox (2017)
Hawaii erroneous ballistic
missile alert panics world
due to poorly
differentiated list options
(2018)
Jeep Cherokee’s
Monostable shifter
causes 101 crashes, 38
injuries, and 1 death, due
to unclear interface
(2016)
20-year-old commits
suicide after
misinterpreting confusing
Robinhood trading app
U.I. (2020)
Air Inter Flight 148
crashes into mountain,
killing 87 people, due to
poor U.I. (1992)
42. ChatGPT Makes Up Stuff
If used as a brainstorming tool, ChatGPT's logical leaps
and confabulations might lead to creative breakthroughs.
But when used as a factual reference, ChatGPT could
cause real harm, and OpenAI knows it.
Not long after the model's launch, OpenAI CEO Sam
Altman tweeted, "ChatGPT is incredibly limited, but good
enough at some things to create a misleading impression
of greatness. It's a mistake to be relying on it for anything
important right now. It’s a preview of progress; we have
lots of work to do on robustness and truthfulness." In a
later tweet, he wrote, "It does know a lot, but the danger is
that it is confident and wrong a significant fraction of the
time."
source: “Why ChatGPT and Bing Chat are so good at making things up”, ArsTechnica, Benj Edwards, April 6, 2023
43. Devs Can Review ChatGPT’s Code? Umm…
source: Slashdot.com (various dates within past 6 months)
44. Word-Salad Generators Reflect Our Own
Thoughts Back to Us (Like Gaming ‘Oracles’)
source: Oracle tables from the game Ironsworn, by Shawn Tompkin; dice rolls via Google
Reject Dream
48. source: “What’s New in the 2022 Hype Cycle for Emerging Technologies”, Gartner Research
Wait…*nothing* is in the trough
nor beyond?
Where are natural-
language stuff and
‘AI’????
49. When Did We Replace Reason with Madness?
image source: Lord of the Rings: The Fellowship of the Ring (2001)
50. How Do We Prevent the Future?
Collaborate Less
Get Good
Obtain Power (to say “no”)
Speak the Language of Business
Become a Real Profession
Resist Hype
51. Stop Being Collaborators in Our Own Demise
We let ‘Product Management’ steal our stuff.
Or maybe UX is part of market research.
And it seems that developers gonna develop, regardless of
what we design.
(Therefor, we’d better start to learn to code.)
52. Poll Question (only UX-ers answer this!)
Within the last year, how many times have you been
invited as an active participant in any of the following:
(A) code writing;
(B) QA test script creation;
(C) marketing message creation.
• 0
• 1 or 2
• 3 or more
Consider: how many times did you, UX-er, invite others
as active participants in your decisions and processes?
Why are we doing this?
53. “If we must choose between
them, it is far safer to be
feared than loved.”
– Niccolò Machiavelli
54. Expertise is the First Step to Trusted Advisor
Trustworthiness = Credibility + Reliability + Intimacy
Self-Orientation
source: The Trusted Advisor, David H. Maister, Free Press (2000), p. 69
55. Technical Articles vs. Design Articles
source: Smashing Magazine, various articles (see slide notes)
56. Speak the Language of Business
Numbers.
Especially money ($ € £ ¥ …).
But also other metrics the business cares about.
Zack Naylor’s Mad Libs formulation:
I recommend we <design decision>
Because we learned <supporting research>
This will help us <relevant success indicator>
So that we can <overall goal statement>
without numbers
here, no-one will
listen to you (nor
should they)
57. How Do We Prevent the Future?
Collaborate Less
Get Good
Obtain Power (to say “no”)
Speak the Language of Business
Become a Real Profession
Resist Hype
Don’t Give Up Hope
Oh yeah… get back to user-centered design
fundamentals; those haven’t changed.
58. “Always you can see good and bad on
each side… so of course one ends up
doing nothing. Perhaps that’s what
evolution requires, to leave the field
free for younger, unencumbered
minds, and those not afraid to act. …
All societies are like that; the damping
hand of the old and the firebrand
youth together.”
– Iain M. Banks
60. Physical World Design Isn’t Afflicted by Gresham’s Law
Image sources: too many to list; see slide notes
1950s 1980s 2023
61. Popular Jobs of the 1950s
source: Business Insider magazine citing U.S. Census Bureau data
Industry 1950 2017 Change
Logging 187,314 89,998 -57%
Laundering, cleaning, and dyeing 696,742 295,395 -58%
Blast furnaces, steel works, and rolling mills 691,184 270,367 -61%
Water transportation 212,979 74,362 -65%
Primary iron and steel industries 282,922 88,234 -69%
Apparel and accessories manufacturing 1,006,386 207,023 -79%
Tobacco product manufacturing 104,689 20,286 -81%
Railroads and railway transportation 1,436,681 254,836 -82%
Yarn, thread, and fabric manufacturing 897,266 107,607 -88%
Knitting mills 208,863 18,074 -91%
62. Fastest Growing Jobs Going into 2030
source: Forbes magazine citing Bureau of Labor Statistics projections
Statisticians
Information security
analysts
Data scientists and
mathematical science
occupations, all other
Logisticians
Operations research
analysts
Actuaries
Wind turbine service
technicians
Nurse practitioners
Solar photovoltaic installers
Physical therapist
assistants
Home health and personal
care aides
Medical and health services
managers
Physician assistants
Epidemiologists
Speech-language
pathologists
Animal trainers
Computer numerically
controlled tool
programmers
Genetic counselors
Crematory operators and
personal care and service
workers, all other
Health specialties teachers,
postsecondary
Forest fire inspectors and
prevention specialists
Interpreters and translators
Athletic trainers
Respiratory therapists
Substance abuse,
behavioral disorder, and
mental health counselors
Food preparation and
serving related workers, all
other
Nursing instructors and
teachers, postsecondary
Woodworkers, all other
Phlebotomists
Software developers
and software quality
assurance analysts and
testers
Editor's Notes
“Preventing the Future", presented by Joshua Randall during 24 Hours of UX on May 3, 2023.
I want to thank “24 Hours of UX’ for inviting me to present. I am here under the auspices of OhioX, a nonprofit membership organization that advocates for tech in Ohio, where I live.
https://www.ohiox.org/about
https://dexterityux.com/ohio-ux-roundtable-kickoff/
Because 24 Hours of UX is also international, I’m curious: where’s everyone from? Use the polling feature in Zuddl. We’ll wait a few seconds for people to respond… [talk briefly about the results]
Before we get any further let me introduce myself.
My name is Joshua Randall and I’m a user experience design. My skills are primarily on the research, information architecture, and interaction design side rather than the visual design side.
Talking through my career progression -- I worked as an information technology business analyst for 20 years, mostly at big Cleveland companies: American Greetings, Progressive Insurance, Medical Mutual, and Sherwin-Williams among others.
I started working as a User Experience Designer about nine years ago, and I’ve done that in both small and large companies.
Before we get any further let me introduce myself.
My name is Joshua Randall and I’m a user experience design. My skills are primarily on the research, information architecture, and strategy side rather than the visual design side.
Talking through my career progression -- I worked as an information technology business analyst for 20 years, mostly at big Cleveland companies: American Greetings, Progressive Insurance, Medical Mutual, and Sherwin-Williams among others.
I started working as a User Experience Designer about nine years ago, and I’ve done that in both small and large companies.
Looking at my educational background, I have a bachelor’s degree in Philosophy from Yale University, which goes to show that you never know where your career will take you.
I have a master’s degree in User Experience Design from Kent State University, and I’m now also an adjunct instructor in that program – so the circle of life continues. [next slide]
[go through agenda]
xxx
Imagine this future. A large company needs a better interface to support their manufacturing process, to cut down on errors, to save time, and to improve employee morale. The project management organization allots 8 weeks of development effort to this. A.I. designs are generated overnight, and a harried developer picks the first one that looks cool. A.I. writes some code, the developer gives it a quick once-over, and the code is put in front of “digital twins of customers” for feedback. In a shock to absolutely no-one, the digital twins of customers don’t detect any usability problems. Meanwhile, the human developers discover the manufacturing system’s API can’t provide all the data assumed by the A.I.-written code, so a scramble begins. The product manager, who has a robust 18 months of experiences (including 6 months as an intern) plus a rigorous 2-day certification, decides that users don’t need any guidance through the system’s information space, as long as the features originally agreed upon are there and functioning according to the nonexistent integration tests. With one week to go, the marketing department looks at the design and freaks out that the color palette doesn’t match the customer-facing dot-com website and it doesn’t have enough calls to action (even though this is an inward-facing manufacturing interface). The poor devs scramble again to make these changes. The code is declared “done” by the original deadline; it doesn’t actually roll out to users for another 4 weeks. Only 3% of users adopt the new system, with the rest remaining on the old system until six months later, when they are forced to adopt the new system because the old one is removed. Users can’t make head nor tails of the so-called reporting, so they build their own reports in Microsoft Excel. At fiscal year end, various people collect their bonuses for hitting the deadline, the A.I. is declared a success, and nobody remembers to measure error rates, time savings, nor employee morale.
Image sources:
https://blogs.sw.siemens.com/tecnomatix/tecnomatix-plant-simulation-software-featured-in-smart-manufacturing-maga
https://www.productplan.com/glossary/gantt-chart/zine/
https://austinhenley.com/blog/aicodepermissions.html
https://www.watermarklearning.com/certification/a-csm
https://www.shutterstock.com/image-photo/angry-young-female-business-manager-pointing-683584879
https://www.canstockphoto.com/serious-frowning-software-developer-94090849.html
https://www.dreamstime.com/two-workers-production-plant-as-team-discussing-industrial-scene-background-working-together-manufacturing-activities-image215078394
https://www.fiverr.com/sbfp_analysis/create-complex-reporting-using-microsoft-excel
https://www.freepik.com/premium-photo/multiethnic-group-young-business-people-looking-happy-while-celebrating-success-their-working-places-startup-office_28365332.htm
When a Stranger Calls (2006 version)
Scrabble point values: S=1, Y=4, Z=8, G=2. Thus SYZYGY is worth 1+4+8+4+2+4=23 points.
he has made allowance for new conditions, in his practical judgement, which is the admission that two sides of the matter have been considered (GG Smith)
a conflict between rational and romantic, canny and reckless, moralistic and violent, an idea of dueling polarities within one entity (The Mighty Scot, Maureen M. Martin, 2009
Sources:
https://www.dictionary.com/browse/syzygy
https://www.collinsdictionary.com/us/dictionary/english/antisyzygy
G. Gregory Smith, Scottish Literature: Character and Influence, 1919.
F. Scott Fitzgerald writing at his desk, circa 1920 (Photo: Bettmann / Getty Images). Quote from “The Crack Up”, 1936.
Citibank, Capital One, and KeyBank mobile apps (iOS) as of May 2023
Cooper, Alan. The Inmates are Running the Asylum. 2004. Sams.
Goodwin, Kim. Designing for the Digital Age. 2009. Wiley Publishing.
Image source: Edward Tufte’s Facebook page
https://www.nngroup.com/articles/100-years-ux/
Jakob Nielsen, December 24, 2017
Is it realistic to expect that an entire percent of the population will be occupied with something as esoteric as user experience? Yes, because UX won’t be esoteric in 2050. It will be a key driver of the world economy. I think it’s completely realistic to expect 1% of the population to work on figuring out what should be designed, and then designing those products (and services). The remaining 99% of the people can then work on building, selling, and servicing what we have designed.
The main value driver in the future economy will be user experience. Not only will UX be a key differentiator between premium-priced products and commodities, but it will also be the only way to overcome the productivity languor that’s currently plaguing advanced countries.
When most value is produced by knowledge workers, the way to increase productivity is to employ cognitive-design strategies and create products that augment the human mind. Technologies that negate human skills are a prescription for continued low productivity in the knowledge economy.
We know that UX generates strong ROI, and will continue to do so as we turn to solving the advanced economies’ productivity problems, expanding the goal of the UX profession beyond the current obsession with addicting users to their social media feeds.
It will totally pay for itself many times over to have 1% of the world’s population become UX professionals. The other 99% will thank us as they will finally master technology instead of being oppressed by it. And even if they don’t realize that a substantial proportion of the growth in the world economy will be to our credit, they’ll still appreciate how much richer they will be because of us.
If you can’t tell by now, I’m very bullish on the future of the UX profession. What we’ve seen so far is nothing compared with what’s to come.
AICPA = American Institute of Certified Public Accountants
NCARB = National Council of Architectural Registration Boards
AND = Academy of Nutrition and Dietetics (formerly known as the American Dietetic Association)
BLS = U.S. Bureau of Labor Statistics
https://www.ncarb.org/nbtn2021/education
https://nces.ed.gov/programs/digest/d22/tables/dt22_323.10.asp
https://www.bls.gov/ooh/computer-and-information-technology/web-developers.htm
https://www.bls.gov/oes/current/oes151255.htm
Design digital user interfaces or websites. Develop and test layouts, interfaces, functionality, and navigation menus to ensure compatibility and usability across browsers or devices. May use web framework applications as well as client-side code and processes. May evaluate web design following web and accessibility standards, and may analyze web use metrics and optimize websites for marketability and search engine ranking. May design and test interfaces that facilitate the human-computer interaction and maximize the usability of digital devices, websites, and software with a focus on aesthetics and design. May create graphics used in websites and manage website content and links. Excludes “Special Effects Artists and Animators” (27-1014) and “Graphic Designers” (27-1024).
https://dexterityux.com/wp-content/uploads/OhioACMP-UX-OCM-v3.pdf
Only one strong “yes” out of 9 criteria.
The 10 Best Intranet Designs of 2001, Jakob Nielsen, November 24, 2001, https://www.nngroup.com/articles/intranet-design/2001/
10 Best Intranets of 2020: What Makes Them Great, Kara Pernice and Patty Caya on January 5, 2020, https://www.nngroup.com/articles/intranet-design/2020/
10 Best Intranets of 2010, Jakob Nielsen, January 3, 2010, https://www.nngroup.com/articles/intranet-design/2010/
What Every Intranet Needs: Reflections After 20 Years of the Intranet Design Annual, Kara Pernice, November 17, 2019, https://www.nngroup.com/articles/every-intranet-needs/
Back to the question, how are we doing? As I said before, quoting the depressive Eeyore from Winnie the Pooh: “not very how”.
https://baymard.com/ux-benchmark/chronicle
Checkout (2012-2015) / Cart & Checkout (2016-2021)
2020-2021: Mobile Checkout (not desktop, which was worse)
https://arstechnica.com/information-technology/2023/04/why-ai-chatbots-are-the-ultimate-bs-machines-and-how-people-hope-to-fix-them/
Machine learning models are just big black-box correlation machines.Unlike a mathematical model, you have way less understanding of how you getfrom A to B, or the hard principles that your model is founded on. Thatmeans that identifying problems within the model can be extremelydifficult, and a lot of places solve the problem by mashing more datainside, which causes other problems. – Noel Spurgeon, email to UTEST listerv, April 6, 2023
A variety of Slashdot articles.
NLP does not understand meaning.ChatGPT does not understand the meaning of the text it generates.
It may look appealing, and we might even infer that the words in the salad mean something. But that's just the problem--we infer the meaning. It's subjective. - Indi Young, indi in your inbox, April 6, 2023
3 of the talks today about AI
https://www.linkedin.com/pulse/8-lessons-from-20-years-hype-cycles-michael-mullany/
https://www.gartner.com/en/articles/what-s-new-in-the-2022-gartner-hype-cycle-for-emerging-technologies
Digital twins use both online and physical interactions to accurately simulate the customer experience and provide context and predictions of future consumer behaviors.
https://www.gartner.com/en/insights/gartner-business-quarterly/q2-2022/digital-twin-of-a-customer
A DToC is a dynamic, virtual representation of a customer that simulates their behavior and learns to emulate and anticipate it. Customers can be individuals, personas, groups of people or machines.
https://www.adexchanger.com/data-driven-thinking/digital-twins-of-the-customer-the-future-of-data-collection/
Lord of the Rings: The Fellowship of the Ring (2001)
https://www.linkedin.com/posts/michaelamora_relevantinsights-experience-mrx-activity-7053500383834374144-8j68/ -- “The insights community has a heated debate about whether UX is part of market research, whether the two should co-exist within the same function, or are entirely different disciplines”
"The average 3 year old knows more than 500 words in their native language. There are about 50 HTML elements that really matter. Learn and know HTML better than the average 3 year old speaks their native language.“ – Nicolas Steenhout on LinkedIn, April 2023, https://www.linkedin.com/feed/update/urn:li:activity:7056346537945149440/
Image source: https://www.britannica.com/summary/Niccolo-Machiavelli , Niccolò Machiavelli, detail of an oil painting by Santi di Tito; in the Palazzo Vecchio, Florence.
Word cloud generation via https://www.freewordcloudgenerator.com/generatewordcloud
Article sources:
https://www.smashingmagazine.com/2023/04/write-better-css-borrow-ideas-javascript-functions/
https://www.smashingmagazine.com/2023/04/potentially-dangerous-non-accessibility-cookie-notices/
https://www.smashingmagazine.com/2023/04/potential-web-workers-multithreading-web/
https://www.smashingmagazine.com/2023/04/what-is-design-thinking/
https://www.smashingmagazine.com/2023/04/design-effective-user-onboarding-flow/
https://www.smashingmagazine.com/2023/04/skills-designers-ai-cant-replicate/
https://www.nngroup.com/articles/durability-of-usability-guidelines/
“One should, for example, be able to see that things are hopeless yet be determined to make them otherwise.” - Fitzgerald
Image via https://www.ramanan.com/p/world-simulations
Quote from the book Use of Weapons, p. 244
Physical world design doesn’t proliferate bad designs.
Aesthetically, maybe yes. (Most cars looks the same, interior design of cabinetry goes in waves, etc.)
But physical world design doesn’t “sacrifice users’ needs to trendy aesthetics.”
The physical stuff in your life just works. (With rare ultra-trendy exceptions.)
Good designs are indeed copied. Bad designs are driven out of the marketplace, or only exist as niche products whose primary appeal is something other than usability.
Image sources:
Stovetops
1950s: https://savonappliance.com/forsalestoveoptions.html
1980s: http://www.uncleharrywizard.com/nephewclub/Wizard%20Parent/ranges--ovens/range--oven-basics/recognizing-range-and-oven/1980-gas-range.html
2023: https://www.homedepot.com/p/GE-30-in-5-0-cu-ft-Gas-Range-in-Stainless-Steel-with-Griddle-JGBS66REKSS/206943135
Kitchen Cabinets
1950s: https://www.chairish.com/product/6818631/kitchen-pantry-1950s-set-of-3
1980s: http://buildingmodern.net/kitchen-old-vs-new-finishings/
2023: https://www.homedepot.com/collection/kitchen-cabinets/courtland-base-cabinets-in-white
Ball point pens:
1950s: https://www.moma.org/collection/works/82141
1980s: https://www.amazon.com/Cross-Classic-Century-Ballpoint-Appointments/dp/B000087HA0
2023: https://www.officedepot.com/a/products/987388/Pentel-RSVP-Ballpoint-Pens-Fine-Point/
20 jobs popular in the 1950s that are almost gone today, Andy Kiersz Oct 10, 2019, https://www.businessinsider.com/jobs-popular-in-the-1950s-that-have-almost-disappeared
The 30 Fastest-Growing Jobs And Careers For The Next 10 Years, Jack Kelly, September 16, 2021, https://www.forbes.com/sites/jackkelly/2021/09/16/the-30-fastest-growing-jobs-and-careers-for-the-next-10-years/