The document outlines 6 steps to resolve a conflict in the workplace: 1) understand the disagreement by gathering information from all parties, 2) establish a time to discuss the issue in a safe environment, 3) be clear and consistent while maintaining a professional demeanor, 4) listen to each party's perspective and ensure everyone has a chance to speak, 5) work with all parties to establish common goals and ways to move forward constructively, 6) have all parties agree to accountability in striving for their goals.

1. Steps to resolve a
conflict
Molley Whitlock

2. Understanding what the disagreement is:
• Start with getting to the heart of the conflict
• Talk to both sides of parties of the disagreement
• Ask questions to each party alone to gather information and to get a better
understanding before you have a meeting with each person involved

3. Establish a time to talk:
• Create a safe environment t to allow the individual to express their problem
• Maintain a constructive conversation
• Be sure to explain that the individual is in a safe place to talk and can explicit
to all their thoughts and feeling

4. Be sure to:
• Identify issues and be clear and consistent
• Maintain being professional, do not allow yours or other employees personal
feeling be involved
• Set goals for the future

5. Listen and respond:
• Explain how and why the individual is involved with the conflict
• Allow them to explain their side of the situation
• Make sure to be listen to each and every single word the employee has to say

6. Listen and Respond:
• Always let both parties get everything off their chest
• Bring to their knowledge how the others in the situation may of felt with
disagreement

7. Moving Forward:
• Express that both parties are working towards the same goal to be successful
• Create a reasonable goal for each party
• Help brainstorm ways to reach the common goal between each party

8. Agreement:
• Review that each employee need to strive to accomplish their personal goal
• Make it clear that as the Human Resource of their company they are
employed at that you will hold them accountable for their agreement

9. Video:
• https://www.youtube.com/watch?v=aSq5IMpQReM

10. Work Cite:
• “6 Steps to Conflict Resolution in the Workplace.” HR Daily Advisor, 17 Apr.
2018, hrdailyadvisor.blr.com/2013/06/24/6-steps-to-conflict-resolution-in-
the-workplace/.