1. Mohammed Afzaal Hussain
(Primary) Official email Id: Mohammed.A.Hussain@bankofamerica.com
BlackBerry: +919581123237 | Personal e-mail Id: Mohammed.AfzaalHussain@gmail.com
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Professional Summary
 A dynamic and performance driven professional with over 11 years of diverse experience bringing in business acumen
and record of achievements & contributions
 6σ Black Belt certified from iACT (International Academy for Certification & Training) Institute
 Master in Commerce (Post-graduate) from Osmania University, Hyderabad, A.P, India
 Currently working for BA Continuum India Private Limited (a non-subsidiary of Bank of America) as Project Manager with over
11 years of diverse experience in Project Management, Business management with domain knowledge of
Banking & Financial Services Sector, professional record demonstrates sound knowledge of Program & Project Management
 Played pivotal and Instrumental role in managing & executing the 2015 Technology Strategy Program Migrations for BACI
 PMI Training Certification in Project Management (Pursuing Project Management Professional course)
 Successfully handled special assignments entailing process improvements and interaction with internal clients in
getting the process automated to strengthen it and make it more lean/robust
 Demonstrated skills in streamlining customer services function by contributing immensely in designing innovative systems,
processes, platforms to generate high value propositions for the clients/customers
 Expert in implementing DMAIC methodology for transitioning/outsourcing work from Onshore locations to Offshore
 Exceeded goals through strong leadership, interpersonal communication and analytical abilities
Core Competencies
Project Management Client & Stakeholder Management
Project Planning & Execution Service Delivery
Risk & Compliance Management Quality Management
Team Management Operations
Career Growth
BA Continuum India Pvt. Ltd. Hyderabad (a non-subsidiary of Bank of America) Nov 2004 till date
Project Manager GDCE Migrations & Project Management Dec 2008 till date
Team Leader Sales Fulfillment & Text Chat processes Dec 2006 Dec 2008
Team Member (Associate) Lockbox Nov 2004 Dec 2006
Project Manager's Role and Responsibilities include:
 Portfolio/Program Management i.e. Global Markets Operations segment for Bank of America at BACI for all new
Transitions/Migrations & Change management
 Leads Projects qualification management i.e. ascertaining of an opportunity to be qualified as New Transition/Migration or
Change management from the aligned business area
 Instrumental in project allocation to practitioner’s (Project Manager’s) and overseeing/monitoring of allocated projects
 Led and managed the 2015 Technology Strategy program flawlessly for the aligned segment/business sector
 Assist Project Managers in tracking and resolving issues pertaining to projects to ensure smooth and impeccable execution
on transition/change management projects
 Manage, build and sustain relationships with Lines of Business, business partners & other project stakeholders
 Report projects progress at weekly/monthly frequency to Migrations Leadership team, LOB PMOs and other stakeholders
 Pro-actively raise and flag Self-Identified Audit Issue (SIAI) for potential risk items for projects/existing process
 Led the Audit Readiness program for GDCE Migrations and Project Management function
 Work on New Migrations/Transitions and Change management for Global Markets segment
o Creation of Project Charter and Business case - Comprehending the services to be provided, the project goals and
objectives, terms and conditions, and finalizing in-scope and out of scope activities
o Scope Statement and Baseline - Understanding the project scope and as agreed by the project team, customers
and other relevant stakeholders, creates and finalizes the scope baseline
o Establishing the connect and setting up routines with LOB, PMO, Business partners and other relevant
stakeholders to discuss the project progress on a weekly frequency

2. o Project Plan - Creation of High Level and Detailed Project plan for ensuring project timelines are adhered for
effective management and controlling project deliverables during execution phase enabling Zero Surprises &
predictable execution
o Risk Assessment – Identification of potential risks, consultation/deliberation with risk partners for
control/mitigation plan, develop mitigation plans, implementation criteria and suggest alternative strategies
o Liaison with multiple Risk, Compliance & Legal partners (includes regional and enterprise compliance partners) to
obtain their go-ahead for transitioning work from Onshore locations to BACI
o Perform additional diligence and re-assess regulatory requirements with regional compliance managers/officers
o Drafting new Service Agreements / Service Level Agreements for covering new work/scope basis regional
compliance requirements through-out the project lifecycle
o Formulation/Design of Knowledge Transfer / Training plan for the project with LOB (SME Training, Onshore
training, Virtual training, etc.,) so to ensure associates are well trained on systems, applications, platforms, etc.,
o Direct/Guide other co-partners in facilitating passport, visa, travel tickets, ground transportation, etc., if associate
travel is required to Onshore (LOB) location
o Establishing of Governance plan for timely-reporting of project status, managing the dissemination of routine and
non-routine communications with LOB, Business partners and internal clients, other co-partners, etc.,
o Track Team performance, review variance/trends and suggest ideas for process improvement during the
stabilization phase of the project
o Facilitate and recommend Lines of Business and Operations on finalizing appropriate Business Recovery strategies
o Ensure that project team is compliant with applicable laws, regulations per compliance standards
 Travel to Onsite location for designing process flows, FMEA, SIPOC, identification of CTQs, etc. and work closely with Lines
of Business’ teams to ensure project
 Execution of the risk plan, implementation of correction action, mitigation, workarounds, update the plan and report the
status before Go Live milestone of the project to relevant stakeholders
 Handover project to Operations upon successful completion of all project deliverables
 Document learnings from the project and share with other practitioners for calibrations and for continuous improvement
Key Awards & Accomplishments - BA Continuum India Pvt. Ltd. Hyderabad (a non-subsidiary of Bank of America)
 Awarded with "Gold Award" by Delivery Team for contribution towards Tech Strategy for H2 2015
 Awarded with Title "Our Success Ambassador" from GDCE Migrations & Project Management for H2 2014
 Awarded with 10 year milestone "Memento" award in Nov 2013
 Awarded with "Gold Award" by Operations/Delivery Team for exemplary performance in H1 2013
 Awarded with Global recognition in "Gold" award from MD's Office for H12011
 Awarded with 5 year milestone "Memento" award in Nov 2010
Certifications - BA Continuum India Pvt. Ltd. Hyderabad (a non-subsidiary of Bank of America)
 Certification in PMP Training related to Project Management (Pursuing Project Management Professional course)
 6σ Black Belt certified from iACT (International Academy of Certification and Training)
 6σ Green Belt Certified from iACT (International Academy of Certification and Training)
 Situational Leadership II - Ken Blanchard on People Management
 Effective Presentation skills - Dale Carnegie
Education
2012 M.Com - Master in Commerce - Prof. G. Ram Reddy Centre for Distance Education, OU
2003 B.Com (Computers) - Bachelor of Commerce - Anwar-ul-Uloom Degree College, HYD - OU
2000 Intermediate Anwar-ul-Uloom Junior College, HYD - OU
1998 Bright High School (Higher Secondary), Hyderabad
Personal Details
Date of birth : 22nd
Jun 1983
Academic Education : M.Com from Osmania University
Passport Number : H3560060
Date of Issue & Expiry : 18-03-2009 & 17-03-2019 respectively
US B1/B2 Visa & Validity : 20111232680001 - Expiry: 31-10-2021 (10 years)