1. DDuubbaaii,, UUAAEE..
PPhhoonnee :: 00556655992233666666
EE--mmaaiill:: mmoohhaammmmeedd__aahhmmeeddaallyy@@yyaahhoooo..ccoomm
MMOOHHAAMMMMEEDD AAHHMMEEDD
PERSONAL INFORMATION
NNaattiioonnaalliittyy:: EEggyypptt
SSttaattuuss:: SSiinnggllee
SSeexx:: MMaallee
DDaattee ooff BBiirrtthh:: 0099..1100..11999900
INTRODUCTION:
Seeking a position to use my functional Skills to Perform as an individual and help the
customers to resolve their problems leading a team with greater efficiency.
EDUCATION AND QUALIFICATIONS:
2008-2012 Faculty of commerce. Alexandria university Alex, Egypt
 B.com degree in Accounting & Auditing
2013-2014 International Washington Institute (IWI) Alex, Egypt
 International Computer Driving license (ICDL)
LANGUAGE SKILLS:
 AArraabbiicc :: MMootthheerr TToonngguuee
English : Fluent Both Written And Spoken

2. CAREER HISTORY:
PERIOD: AUGUST 2015 TILL NOW
POSITION: SALES EXCUTIVE
ORGANIZATION: THE ARABIAN OUD
DUBAI, UAE
DUTIES:
 listening to customer requirements and presenting appropriately to make a sale;
 Achieving monthly sales from current and new customers;
 maintaining and developing relationships with existing customers in person and via telephone calls and emails;
 responding to incoming email and phone enquiries;
 negotiating the terms of an agreement and closing sales;
 gathering market and customer information;
 negotiating on price, costs, delivery and specifications with buyers and managers;
 challenging any objections with a view to getting the customer to buy;
 advising on forthcoming product developments and discussing special promotions;
 creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the
prospective customer;
 liaising with suppliers to check the progress of existing orders;
 checking the quantities of goods on display and in stock;
 recording sales and order information and sending copies to the sales office, or entering figures into a computer
system;
 reviewing your own sales performance, aiming to meet or exceed targets;
 attending team meetings and sharing best practice with colleagues.
SKILLS AND REQUIREMENTS:
 the ability and desire to sell;
 excellent communication skills;
 a positive, confident and determined approach;
 resilience and the ability to cope with rejection;
 a high degree of self-motivation and ambition;
 the skills to work both independently and as part of a team.

3. PERIOD: JAN 2013 TO APRIL 2015
POSITION: CUSTOMER SERVICE
ORGANIZATION: Mobinil , Egypt
DUITES:
 Answer phones and respond to customer requests.
 Sell product and place customer orders in computer system.
 Provide customers with product and service information.
 Up sell products and services.
 Transfer customer calls to appropriate staff.
 Identify, research, and resolve customer issues using the computer system.
 Follow-up on customer inquires not immediately resolved.
 Complete call logs and reports.
 Research billing issues.
 Research misapplied payments.
 Recognize, document and alert the supervisor of trends in customer calls.
 Recommend process improvements.
 Other duties as assigned.
SKILLS AND QUALIFICATIONS:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge,
Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
………………………………………………………………………………………………………………………………………………………………………….
COMPUTER SKILLS:
 Excellent command of Computer using
 Good command of MicrosoftOffice™tools
 Proficient with internet browsing searching.
JOB-RELATED SKILLS:
Team work: I have worked in various types of teams and have leadership skills
and ability to inspire and motivate teamwork towards the team's objectives.