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Healthcare Strategy Map Example
- 1. ©2022 ESM Software LLC - All rights reserved Clinical Health Systems Strategy Map Example Implement Managed Growth Vision: The Clinic is a values-driven, integrated organization which will be recognized for excellence in customer service, quality patient care, and support of community health Specialty Care Patients / Referring Physicians Payers/Employers Maximize High Margin, Market Opportunities Deliver Cost Efficient Care Optimize Staff Efficiency Excellent service Personal relationships Leading edge technology Leading edge expertise Innovative programs Price competitive service Demonstrate Continued Clinical Excellence Provide Outstanding Customer Service Build a Strong Financial Base to Sustain our Mission and Achieve our Vision Create an environment to support employee commitment to the mission Strive for Operational Excellence Develop leading edge techniques and programs Recruit & retain qualified staff Implement technology to support internal processes Provide Easy Patient Access Ensure On-Time Service Primary Care Patients Customer Service Clinical Excellence Redesign operations for efficiency and effectiveness Ensure Efficiency and Effectiveness Organization and Human Capital
- 2. ©2022 ESM Software LLC - All rights reserved Health and Life Sciences Strategy Map Example Customer Foster a Values-Driven, High Achievement Culture Attract and Retain the Right People Superior Execution Employ Technology Platforms that Support the Strategy Continually Improve Efficiency and Quality Exceed Customer Expectations Our Core Values Are The Foundation of Everything We Do Financial Grow Revenues Improve Company- wide Operating Margins Build Superior Shareholder Value Manage Risk / Return on Capital Invested F1 Build an Enduring Global Health and Life Sciences Company SEGMENT: GLOBAL LIFE SCIENCE COMPANIES VALUE PROPOSITION: “HELP ME AND MY CUSTOMERS SUCCEED”; “BE A TRUSTED PARTNER”; “DELIVER ON COMMITMENTS” Customer Focused Relationships Value Added Solutions Offer Innovative Solutions Expand and Deepen Key Customer Relationships Proactively Build and Leverage Customer and Marketplace Knowledge
- 3. ©2022 ESM Software LLC - All rights reserved Pharma Strategy Map Example Achieve Maximum Efficiency and Productivity of Resources Grow Revenue and Shareholder Returns Discover and Develop Novel Drugs Faster Implement Customer-Driven Sales Model Permanently Reduce Our Cost Structure Acquire & develop specialized skills and knowledge Leverage our worldwide information system Maintain highest integrity and core values Improve manufacturing efficiency and ensure product quality Accelerate time to market (regulatory approval) Optimize asset productivity Manage Financial Risk Maximize Revenue Growth of Breakthrough Products Develop and successfully manage new external alliances Financial Strength Customer Value Internal Processes Talent & Tech Patients Health Care Professionals Payers “Give me medicines with true clinical benefits” “Give me clear, concise, relevant clinical & scientific information” “Provide clinical benefits at a competitive price” Implement and expand use of innovative communication channels Promote access; support Medicare Drug Benefit Preserving and Improving Human Life by Putting Patients First Ensuring Organizational Competence Create a High Performance / High Integrity Organization