Mitchell Beeland worked as a co-op student for three terms at Delta Air Lines. In her first term, she developed performance metrics that helped improve a department's visibility and performance. In her second term, she improved processes that ensured parts were worked in order and reduced wait times. In her third term, she wrote a standard operating procedure to prevent costly engine damage from foreign objects. The letter writer recommends Mitchell highly for her strong work ethic, project management skills, and process improvement abilities.

1. September 7, 2016
To: Who It May Concern
Subject: Letter of Reference ICO Ms. Mitchell Beeland
It is my pleasure to provide this letter of recommendation for Ms. Mitchell Beeland who worked
as a Georgia Tech Co-Op student in my department at Delta Air Lines during her first, second,
and third terms. As her manager, I worked closely with Mitchell on several projects and process
improvement initiatives.
In her first term, Mitchell developed performance metrics for department 589 which helped the
department gain visibility to its performance and benchmark areas in which to make
improvements.
In her second term, she improved the First-In-First-Out (FIFO) system and visual data system in
department 271. These improvements ensure jet engine parts are worked in the order received
which helped reduce both queue time and total turn time within the shop. In her third term,
Mitchell wrote the Standard Operating Procedure (SOP) for the Foreign Object Damage (FOD)
program for the Engine Maintenance department. This is an important element in preventing
costly repairs due to ingesting foreign objects into a jet engine during run-up testing and
performance runs in the test cell. Her Standard Operating Procedure (SOP) helped bring
awareness and identified areas that needed attention to reduce opportunities for FOD damage.
In her second and third terms, Mitchell was part of a “Rationalization” team that evaluated the
entire footprint of the engine maintenance organization and worked on a re-design initiative to
improve the flow of part throughout the overhaul process. This initiative included the current
engine types worked at Delta’s Technical Operations Center and the next generation Rolls
Royce engines that will be brought in-house for overhaul in the near future. In addition, Mitchell
was instrumental in helping the management team improve data collection within the Equipment
Maintenance shops. It’s during this time that Mitchell took time to earn her Six Sigma Green Belt
Certification.
Mitchell possesses many great attributes including her self-drive and strong work ethic, planning
and research ability, communication skills, punctuality, and self-confidence. If I had any full-time
positions in my organization, Mitchell would definitely be the first person I would call. She
consistently impressed me and my staff with her work ethic, customer service, strength of
character, and burgeoning managerial skills. She has my highest recommendation for any
position requiring her engineering training, her flourishing project management skills, her
process improvement abilities, and her high level of determination. Please don’t hesitate to
contact me for further information.
Ken Murray
Delta Air Lines, Inc.
Product Line Manager, Dept. 271 & 589
Engine Maintenance – Repair & Support
(404) 714-1019 - Office
(404) 213-1324 - Mobile
Email: Ken.P.Murray@Delta.com