Michele Lori Rubinstein is an ITSM professional with over 20 years of experience in configuration management, software development, and IT service transition. She has expertise in establishing configuration management processes and tools, defining documentation standards, and leading teams of up to 18 people. Her experience includes roles at Lockheed Martin, Rational Software, and EIT Corp, where she has successfully delivered projects on time and on budget.

1. Michele Lori Rubinstein
1 Arch Place #323
Gaithersburg, MD 20878
Home Phone: 301-924-2792
Cell Phone: 301-529-0027
E-Mail: msmlr@aol.com
Summary:  A proven and innovative ITSM professional with over 20 years of experience in all
phases of the lifecycle with a specialty in Service Transition including:
o Software/system development configuration management,
o Hardware configuration management (CM),
o Documentation/program artifact configuration management and Release
and Deployment.
 Outstanding mentoring capabilities to all organizations. Effective in the training of
new employees for success in conducting training and providing services.
 Strong ability to create and foster a team environment.
 Strong in working proposals for Configuration Management, Engineering, Risk
Management, Systems Engineering and ITIL lines of business
 Conducting training,
 Process definition
 Metrics evaluation and data gathering for re-engineering.
 Part of the program support team for program improvement (to enhance program
performance)
 I have certifications as a Six Sigma Greenbelt, ITIL Expert and ITIL Foundations
and Intermediate Instructor. I have been a team lead at Lockheed Martin working
with teams of up to 18 people. I have a background in development and systems
analysis.
 I have been the project manager in converting enterprise toolsets on time and on
budget.
Experience: Systems Engineer – IT Systems Engineer Senior Staff
Lockheed Martin
10/2012 – Present
I am an ITSM SME, responsible for working proposals as well as architecting ITSM
solutions and providing input on existing solutions. I assist in creating metrics for programs
to be reported to management. On proposals I have been responsible for not only ITIL but
also staffing, the compliance matrix, bidding the development environment, Risk
Management, and Quality Assurance. I am responsible for helping poorly performing
programs improve. I teach ITIL Foundations and intermediate classes for certification.
Worked on standing up the ITSM framework for the NATO ANWI program.
Configuration Data Management (CDM) Architect
Lockheed Martin
6/2010 – 9/2012
I am a CDM Architect, responsible for working proposals as well as architecting CM
solutions and providing input on existing CDM solutions. I am responsible for improving
existing CDM solutions on existing programs. I assist in creating CDM metrics for programs
to be reported to management. On proposals I have been responsible for not only CDM but

2. also staffing, the compliance matrix, bidding the development environment and Quality
Assurance. I am responsible for helping low performing programs return to high performing,
and start up new programs. These programs included:
· HR Access – Created the CM Process for the release and control of products such as
Oracle, and SAP, restructured the Control Board processes to be more efficient and worked
with development to create a more structured development environment.
· IRHS – Stood up an AGILE development environment for an internal LM project.
· ATO (Australian Tax Office) – Utilized my ITIL skills to assist other ITIL experts to create
ITIL processes to return the program to green and win back the customers faith in our
ability to deliver ITIL expertise.
CM Lead and Architect
NGI Program Lockheed Martin
9/2008 – 6/2010
As part of the NGI Team, I was responsible for managing the project start-up tasks for
implementing the Configuration Management program processes and Rational tool
architectures. During this time the Rational Synchronization Plan was delivered and
approved, the Change Management process defined and I worked with CJIS to design the
Lockheed Martin Problem Report ClearQuest database. I was responsible for the Cost
Account Manager duties on NGI as well as overseeing the Rational Tools, Data
Management, Technical Writing, and the Change Control staff on program. Converted the
development systems from unclassified to FOUO network. Named as Key Personnel
CM Architect
Lockheed Martin
2/2006 – 9/2008
I was responsible for architecting CM Solutions for government programs, poorly
performing programs and other government programs needing new CM solutions. I set up
control gate structures, documentation CM solutions, software CM solutions, and hardware
CM solutions for CIA, Military and other government programs. I trained new CM staffers
and modified or created board structures in order to begin and/or enhance the CM process.
I was responsible for working proposals as well as architecting CM environments for new
programs. I worked programs that needed CM assistance and provided tools guidance,
process guidance and other CM guidance. I worked on internal CM groups which were
designed to standardize the CM standards, tool set and stand up procedures on new
programs across IS&GS. As a part of this I created and presented briefings to the whole
CM community within IS&GS. I was responsible for training new programs on IBM Rational
ClearCase and IBM Rational ClearQuest.
CM Lead/Architect
Lockheed Martin
12/9/2002-2/2006
Responsible for leading the Builds and Control team as well as architecting the new
ClearCase implementation for new and existing NGA programs. Responsible for ensuring
process were adhered to. During my tenure the team continued to improve audit functions
during builds and formed better customer relationships. CM had begun monthly tool
trainings and became an integral part of the IEC team. Enforced adherence to CM policies
and procedures. Helped to create CM metrics to identify areas of improvement. Worked
with a CM/DM lead on a CMMI Benchmark. As a CM Lead, was tasked with setup of new
programs ClearCase and ClearQuest environments as well as architecting the solution,

3. which included a distributed development environment, processes and tools. Functioned as
the backup Cost Account Manager on program for CM.
SCM Project Lead, Configuration Management
EIT Corp for Computer Sciences Corporation
8/2002-10/2002
SCM Project Lead, Configuration Management
Responsible for creating the ClearCase MultiSite/ClearQuest MultiSite infrastructure.
Created the initial ClearCase environment to get development working in ClearCase.
Worked with Systems Administration to alter machine configurations for smoother running
ClearCase and ClearQuest systems.
· Created ClearCase standards and naming conventions
· Mentored/led CM staff on working in ClearCase MultiSite and ClearQuest environments
Training Business Manager
Rational Software
4/2000-4/2001
Responsible for the continued growth of the Southern regions training business. Ensure the
smooth operation of the training organization and work with the course development teams
to gain improved training materials.
· Grew training business from $1.3 million to $3.6 million within 12 months.
· Improved lab-based training programs to enhance instructor delivery within 24 weeks.
This encompassed 96 training machines in 4 locations.
· Mentored and trained new trainers on training and technical skills
· Established procedures to track the training business and keep the historical data to
maximize class scheduling efficiencies.
· Created the first ever revenue forecasting system for open enrollment.
Education: George Washington University
BBA, Information Systems 1985
Personal:  Clearance Secret – was previously cleared TS/SCI
 ITIL Expert Certification
 ITIL Accredited Instructor
 Certified LM21 Greenbelt (Six Sigma)
 Member of Configuration Management/Data Management Working group for IS&GS
 Member of an Enterprise wide team determining the future process and tool sets for
IS&GS
 Earned Value Management Certified
Volunteer :  President of Condo Board
 Treasurer of the Homeowners Association