Raja Prasanna Kumar D has over 13 years of experience in managing operations and maintenance, customer service, sales, and production planning roles in various industries. He currently works as a Customer Service Manager for NDTS India Private Limited, a leading global NDT service provider, where he ensures installation, commissioning, repair services, and calibration of NDT equipment for customers. Prior to this, he held roles as a Shift Engineer at a glass manufacturing company and a Service/Sales Engineer at a plastic welding machine supplier where he provided technical support, commissioning, and service of industrial equipment. He holds a Diploma in Electrical and Electronics Engineering as well as a Bachelor's degree in the same field and is currently pursuing an MBA

1. Raja Prasanna Kumar D
Permanent Address - 4-100-1, Rambalaji Bhavan, Jeyam Nagar, T. Aandipatti, Madurai – 625218, Tamilnadu
Mobile 9940870870/9892501239
Email: raj.eee3@gmail.com
(Services – Commercial – Maintenance – Customer Support & Management)
13 years of experience in managing O&M activities, Service sales, Commercial, Customer Support &
Management and Production planning roles in various industries like Apparel, Polymer, Glass, Composites
and NDT services.
Highlights includes:
 Installation & Commissioning support services  AMC management
 Industrial Product knowledge  Calibration setups
 Safety drills  Machinery Maintenance & repair
 Handling subcontractors  Production Planning & Control
 Vendor / Supplier evaluation management  Manpower management
 Root cause analysis  Expense planning
TOTAL PROFESSIONAL EXPERIENCE – 13 Years
NDTS India Private Limited - Leading global NDT service provider, Mumbai
Customer Service Manager @ –June-2013 Onwards
 Ensures Installation & Commissioning, repairing Service, AMC visits and Calibration of NDT
equipment on time. (UFDs, Bond Testers, Hardness Testers, Boroscopy, Wire Rope Testers etc.,)
 Ensures the site safety arrangement for team during the time of Installation and commissioning.
 Train the site engineers for onsite Problem solving and trouble shooting of industrial equipment.
 Enquiry/Order generation from New and existing Customers.
 Managing SAP entries and prepare monthly/yearly analysis reports.
 Vendor/client business negotiations.
 Maintaining performance reports and review in DRM and MRM
Schott-Kaisha Private Limited – Leading global glass container manufacturer, Daman
Shift Engineer – Vials Department – November-2011 to May-2013
 Responding immediately to Electrical/industrial machinery breakdowns & organizing routine
service schedules for Industrial machineries.
 Process setting and control of vial forming machines & camera Inspection machine.
 Providing technical support and training to workers and supervisors.
 Analyzing the process flow and implementing new technologies as per our process requirement
& familiar with MS Office.
 Manpower handling of around 140 Shop floor workers.
LIPI Polymers Private Limited – Leading plastic welding machines supplier - Ahmedabad
Service/sales Engineer –June-2009 to September-2011
 Leister - Plastic welding machines, extruders, Hot Air Guns – Commissioning & Service of the
equipment.

2. Raja Prasanna Kumar D
Permanent Address - 4-100-1, Rambalaji Bhavan, Jeyam Nagar, T. Aandipatti, Madurai – 625218, Tamilnadu
Mobile 9940870870/9892501239
Email: raj.eee3@gmail.com
Wagon Wheel Manufacturers & Exporters – Government recognized Apparel export house, Tirupur.
Junior Engineer (Production & Maintenance) – June – 1999 to May – 2006
 Order planning, monitoring & controlling, BOM Preparations for individual orders.
 Analyzing reports between Planning and Actual and reporting Managing Director.
 Immediate responding to machineries breakdown, Maintenance of Industrial machineries,
compressors, blower maintenance, new industrial machineries erections and installations.
EDUCATION & TRAINING
Academic:
 1996-1999 Diploma - E.C.E. - S.C.S.M. Polytechnic, Namakal. 78%
 2006-2009 Graduation - E.E.E. – Anna University, Chennai. (PSYEC) 71%
 2013-2016 M.B.A. - Operations & Project Management.– M.K University, (Pursuing)
Achievements:
 Service business operations - FY-2013-14 - NDTS
Target based achievement–Target 15 Lakhs; Achieved–25 Lakhs
 Service business operations - FY-2014-15 - NDTS
Target based achievement–Target 50 Lakhs; Achieved–79 Lakhs;
 Service business operations - FY-2015-16 - NDTS
Target based achievement–Target 80 Lakhs; Achieved–85 Lakhs;
Industrial Training:
 Advanced Ultrasonic Testing (UT) – Level II – IGCAR Kalpakkam, Chennai – August-2013
 U.T. Machines Repair and Calibration - Sonatest Ltd, Hong Kong – January-2014
 NDT Hardness Testers (Leeb Rebound/Rockwell) Repair & Calibration – Proceq, Singapore
September-2013
 Boroscopy NDT instruments and various types of camera – Repairing Service training – Kummert,
Gerolzhofen, Germany – January-2015.
 Boroscopy SLC model NDT Equipment – Repairing Service training – Ritec GmbH, Haldenwang,
Germany – January-2015.
 Inviz Boroscopy NDT products – Repairing Service training – Vizaar, Albstadt, Germany – January-
2015
PERSONAL PROFILE
 Date of Birth – 03, January-1982
 Marital Status – Married
 Languages known to Read, Write and Speak – Hindi, English and Tamil
 Driving License Details – F/TN/39/003076/2001 valid up to 02/05/2021
 Passport Details - J3598764 valid up to 2021
Declaration
I do here by declare that the above-furnished information is true to the best of my knowledge and
belief.
Yours sincerely,
Rajaprasannakumar D