Adrian Wood, Vice President of Customer Services at Rearden Commerce, wrote a letter of recommendation for Michelle Teixeira. When Michelle was hired in 2007, she came highly recommended and had extensive experience in GDS knowledge and implementations. Multiple interviewers strongly recommended hiring her. During her time at Rearden Commerce, Michelle has been eager to learn new skills and embrace challenges while working extremely well with customers, partners, and teammates. Quotes from customers at Abacus Travel, Macquarie Bank, and Mike Daly, Vice President of Sales, praise Michelle's exceptional customer service, work ethic, commitment, professionalism, and skills in implementing solutions. Adrian Wood gives his highest recommendation for Michelle to any potential employer.

1. Adrian Wood
Vice President, Customer Services
Rearden Commerce
972-849-9276
September 28, 2009
To whom it may concern …
I had the pleasure of hiring Michelle into the Customer Services team at Rearden
Commerce in January of 2007. Michelle came highly recommended by existing staff at
Rearden who had worked with Michelle in previous companies.
In considering Michelle, I had to balance her potential skills against a very critical and
limited opening for technical people on the team. At the time Rearden Commerce was
growing, but every hire had to be strongly justified.
Michelle brought a wealth of experience to the company, with particular expertise in
GDS knowledge and implementations. Without exception, the people that interviewed
Michelle gave an absolute recommendation to hire.
During Michelle’s time at Rearden Commerce, she has been eager to learn new skills and
has embraced all of the challenges associated with working for a rapid growth company
with a broad solution set. She has worked extremely well within the team and externally
facing with customers and partners:
“We have been working with Michelle Teixeira for the past two months and have
been continually impressed with her. Whether it be her extensive knowledge of
the tool, innovative ideas for addressing things that the tool cannot currently
handle or her willingness to take on any thing that we toss her way!
Her customer service skills, worth ethic, and commitment to follow up should
also be commended. She has gone above and beyond to deliver exceptional
service to us day in and day out since she began working with us.” – Abacus
Travel
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“We wanted to express our deep appreciation for your personal commitment,
professionalism and hard work during the implementation of Macquarie's new US
Travel Management Program. It is a great credit to you that everyone at
Macquarie feels very comfortable with, and excited about the changes that they
will experience …

2. We sincerely appreciated [Michelle's] own skills in implementing and training the
solution so well.” – MacQuarie Bank
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“Deb / Michelle,
I wanted to say thank you for all your hard work and exceptional execution with
KIE and Mitsubishi. [The] General Manager of KIE said on multiple occasions in
front of his management team (20+) that you two were the best at what you do,
and couldn’t think of a more efficient process than what he and his team have
encountered with you in the last 2 months. What started out as a partnership that
would develop slowly over time has now accelerated so quickly it scares their
CEO, because of the success & confidence you have brought to them in such
quick timeframe.
Hearing comments like we did today makes me proud to call you both
colleagues.
Thank you.
Mike Daly, Vice President Sales, Rearden Commerce.
I would not hesitate to recommend Michelle to any company in travel or any associated
industries. She will truly be an asset to whichever company considers her.
Sincerely,
Adrian Wood
Vice President, Customer Services
Rearden Commerce