The document discusses how RouteOp GPS and driver behavior monitoring solutions can increase profits, enhance customer experience, and improve resource allocation for companies. It provides examples of how RouteOp optimization software has significantly reduced drive times and mileage for customers. The document also outlines how GPS vehicle tracking, dispatching, and monitoring driver behavior can help improve safety, productivity and reduce costs. Real data examples are given showing reductions in mileage, drive times, and unsafe driving incidents.

1. RouteOp, GPS & Driver Behavior
Increased Profits, Enhanced Customer Experience and Improved Resource Allocation
see more, know more, do more
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2. Andrew de la Chapelle
Field Force Management Solutions
Marathon Data Systems, LLC
andrew@marathondata.com
847-648-4580 cell
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3. Are you stuck in the 90’s?
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4. 5-Star Field Rep!!!!
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5. Stay ahead of the competition by transforming the way
your company schedules, routes and services customers!
Easily Create Optimized Monthly and Weekly Schedules
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Optimize jobs across your entire company or for a specific technicians in minutes – not hours
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Respect technician skill sets, customer’s time requests and other constraints
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Significantly decrease driving time and fuel consumption
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Service more customers with the same number of technicians
Add One-Time and Emergency Jobs in Seconds
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Find optimal service time for emergency jobs without disrupting current schedule
•
Maintain customer satisfaction from immediate scheduling and on-time arrivals
Flexibility and Ease when Changes occur within the Office
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Easily redistribute jobs with a technician calls in sick or takes a vacation
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Reschedule jobs in minutes to adjust for new employees or when route sizes dictate
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6. Real Data from PestPac RouteOp Customers
Average Miles Driven Per Job
Average Drive Time Per Job in Minutes
Before
RouteOp
After
RouteOp
Improvement
December
11.27
5.67
50%
January
11.58
5.41
53%
Before
RouteOp
After
RouteOp
Improvement
December
18.43
9.84
47%
January
17.98
9.36
48%
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7. Additional Customer Results
Example 1
11 Field Employees
Drive Time Improvement = 21%
Mileage Reduction = 22.6%
Total Orders Analyzed = 2,147
Example 2
1 Field Employee
Drive Time Improvement = 28%
Mileage Reduction = 35%
Total Orders Analyzed = 436
Example 3
3 Field Employees
Drive Time Improvement = 47.5%
Mileage Reduction = 51.5%
Total Orders Analyzed = 1,074
Example 4
38 Field Employees
Drive Time Improvement = 14.50%
Mileage Reduction = 18%
Total Orders Analyzed = 2,939
Example 5 – My Favorite!
375 Trucks
Drive Time Improvement = 9.45%
Mileage Reduction = 9.43%
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8. Why it’s important to adopt RouteOp
Whether 3 technicians or 300 technicians
Inefficient Scheduling and Routing Results In:
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–
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–
–
–
–
Overtime
Missed revenues from not reaching all potential customers
Higher Fuel costs due to excessive windshield time and related expenses
Unnecessary wear and tear on vehicles – higher repair bills
Inefficiencies due to overlapping of field employees servicing accounts
Low morale and high turnover due to inequitable territories that reward the size of the territory over
individual effort
Poor or excessive customer coverage due to territories too large or small
Unhappy customers due to missed appointments and/or late arrivals
Unsatisfactory performance from field employees
Missed revenue goals – Stagnant growth
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9. Territory 1
2,492 Businesses
215 Business Parks
125,000 Homes
3,300 Condominium Associations
Territory 3
1,888 Businesses
200 Business Parks
115,000 Homes
2,300 Condominium Associations
Territory 2
1,444 Businesses
172 Business Parks
101,000 Homes
2,210 Condominium Associations
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10. Territory 1
492 Businesses
21 Business Parks
9,000 Residential Homes
100 Condominium Associations
Scheduling & Workload balance!
Monday – Friday 7:30 am – 5:30 pm
Saturday’s 7:30 – 12 noon
Weekly, Monthly, Bi-Monthly, Quarterly Appointments
Time Commitments & Time Ranges with
Locked appointments?
Rain!! Hurricane? Tornado? Now What?
Traditional ways of handling territories & growth –
including Calendars, Wall Maps and Traditional
scheduling methods are obsolete!
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11. Do You Know How Many
Possible Routing Solutions
There Are for just 9 stops?
Lets take a look at fairly
simple routing examples
with these stops.
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12. 1 Field Employee
9 Stops
Route A
Simple. Right?
Route B
Route C
Actually, There’s 362,880 Possible Ways to Schedule 9 Stops!
Imagine scheduling 10 Field Employees…
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13. Stops
Possible Routing Solutions
1
2
3
4
5
6
7
8
1
2
6
24
120
720
5,040
40,320
9
362,880
10
11
12
13
14
15
16
17
18
19
20
3,628,800
39,916,800
479,001,600
6,227,020,800
87,178,291,200
1,307,674,368,000
20,922,789,888,000
355,687,428,096,000
6,402,373,705,728,000
121,645,100,408,832,000
2,432,902,008,176,640,000
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14. Mrs. Smith called
7:30 – 2:30 only
to RESCHEDULE
Customer
today’s
has dogs!
Appointment for
2x Year
next week…
$$$
Weekly Service
Expense
Only between 2 – 4 pm
Tuesday’s Only
Either
Wednesday
Mornings or
Friday
Afternoons
Time
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16. ‘Best Fit’ Scheduling Provides instant Rescheduling Options Instantly
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17. ‘New Order’ Scheduling Provides CSRs the ability to
Schedule New Customers on the Fly
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20. Before
82.3 Miles, 2 Hours 53 Minutes
After
25.6 Miles, 1 Hour 6 Minutes
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21. The Benefits of Route Optimization
Optimized routes and territories that are compact in size and aligned to each other
without gaps will help you achieve a number of measurable and sustainable
benefits including:
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Better customer coverage and customer service leading to increased productivity
Increased revenues by prioritizing accounts and scheduling efficiencies
Reduced costs of servicing of accounts through shorter travel times and related fleet expenses
Ability to handle more accounts/jobs with the same or even less Field Technicians
Improved morale, performance and tenure of field employees due to equitable distribution of accounts
and a level playing field for achieving rewards
Competitive advantage through the ability to reach new opportunities faster than your competitors
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22. GPS Vehicle Tracking
Dispatching
Distracted Driving
Driver Behavior
Vehicle Tracking, Dispatching & Driver Behavior
Implementing a workplace driver safety program
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23. From Desktop
To Technician
To Customer’s Doorstep
Safely!
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24. U.S. GPS Market Today
Estimated 6.6 Million Units in Service
400,000+ Companies using GPS solutions and services
Projected growth from 6.6 million units to over 10 million units by 2016
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25. Vehicle Tracking
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Dispatching
Driver Behavior
Monitor and report Hard, your vehicles along directly from
Send route informationof Harsh & Severe driving behaviors
View precise location and schedule changes with
Collect PestPac to technician’s vehicles
within and analyze data on driver behavior such as
your scheduled stops via PestPac GPS
overspeeding, idling,job during entire day
Know status of each hard braking, cornering and
Provide accurate ETAs
acceleration violations to customers without
View orders alongside vehicles in
contacting technicians directly PestPac GPS of unsafe
Receive email and/or text message notificationmapping for
more behavior in real time.
driver efficientfor Geofences, UnAuthorized Usage,
Set up Alerts routing
Avoid congestioneven …….
Correct driver behavior by incorporating a after viewing live
Excessive Idling by rerouting technicians 3-tier warning,
traffic in PestPac
driver mentoring system
Compare actual routes driven to scheduled routes
View Fleet & Driver Scorecard reports to identifyas
Send messages to individual technicians, as well safe
Reduce operating costs of additional training
drivers and those in needand fuel expenses!
broadcasted to entire fleet via Garmin’s or text
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28. Dispatching and Job Status
Alerts Technician of new
orders received on Garmin
Clicking on “Flag” takes Technician to Orders Screen
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29. -----Original Message----From: noreply@mds-inc.com [mailto:noreply@mds-inc.com]
Sent: Monday, August 19, 2013 7:23 AM
To: Eric Gabe
Subject: Vehicle Truck-2820 AHOWARD Hard Cornering
Vehicle Truck-2820 AHOWARD Hard Cornering for 3 seconds on 8/19/2013 7:22:30 AM EST.
Location: ON Heartwood Dr NE NEAR Johnson Ferry Rd NE, Marietta, GA 30062
http://maps.google.com/?q=34.01716,-84.42918
StreetEagle Support
(866)495-9240
-----Original Message----From: noreply@mds-inc.com [mailto:noreply@mds-inc.com]
Sent: Saturday, August 17, 2013 3:41 PM
To: Eric Gabe
Subject: Truck-2684 TWILSON StreetEagle Alert! (Activity)
Detection of unauthorized vehicle activity on weekend, Vehicle: Truck-2684 TWILSON. Reported on
8/17/2013 3:41 PM
Location: 1809 Pharrs Rd SW, Snellville, GA 30078
http://maps.google.com/?q=33.88118,-84.00524
StreetEagle Support
(866)495-9240
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30. Compared year-over-year usage
3 drivers in one month same position and routes
Usage was over 100 gallons LESS - $3.50 gallon = $350 savings in one month for just 3 drivers
Reduced Idle Time - One driver idled 7 hours in 1 week - now down to 1.5 hours per week
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32. PestPac’s proprietary ‘GPS Scoring Matrix’ delivers results that affects the
bottom line and improves driver safety!
52 Vehicles*
Mileage
Total Incidents
Total Points
Incidents/Mile
June
54,575
6,879
70,675
1.295
July
65,201
5,595
58,645
0.899
August
100,328
6,956
72,890
0.727
September
82,186
4,480
47,565
0.579
October
97,043
3,562
37,920
0.391
November
68,793
2,382
26,380
0.383
Increase in Miles Driven
Decrease in “Incidents” Per mile
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33. True R.O.I. (Return on Investment)
2 Fleets – 52 Vehicles & 54 Vehicles
70,000
60,000
Miles Driven
50,000
40,000
Before
30,000
After
20,000
10,000
0
Brake Pads
Tires
Before & After Implementing Driver Behavior
35% Increased Brake Pad Life
30% Increased Tread Wear
0 Accidents
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34. Driver Behavior
For Businesses
Additional Goal….
The Ultimate
In theBillionStats
U.S.A.
Impact on per year (80%) are attributed
Employee Safety,
•• $60 of 5a “Driver Safety conscious
• 4 out
Creating accidents
• 150,000,000andcost employers Liability
• On-the-job crashes Employer more than
to distracted drivers.
culture” in employee in
Productivitythe workplace U.S.
• $25,500 per crash
Texting while driving is and procedures
Implementing policies about 6 times
250,000,000 registered vehicles in U.S.
1•Million peopleinjury an behaviorsthan
moresupport safe have died in motor
likely to result in
that$128,000 per driving accident
3•Trillion vehiclein last 25 years in 2011
vehiclewhile intoxicated in the field
driving crashes fatality traveled
$500,000 per miles
Increasing employee safety
Legal theories of negligence: inamong
People who text while driving areU.S.
5,400,000distracted driving vehicle field
Reducing police reported
35,000 deaths each year the 23
times more likely to be in crash
• ‘Respondeat
employees
crashes in 2009 Superior’ –aemployer is
responsible emails takes a acts of
• Leading cause of on and off-the-job
•• Texting/readingfor the negligent driver’s
Reducing or eliminating of crashesandU.S.
accidents
employees while road
• $260,000,000,000 cost are acting inin
unintentional field they the U.S. the
focus awaythe deaths in for an average
from the
injuries in of employment
scope
of 4.6 seconds – enough time… to travel
• $16,300 cause of non-injurypeople 5 to
cost
• Leading average death for at 55 mph
• ‘Direct Negligence’ – employer is
the length of a football field driver insafety
a for its own negligence
responsible workplace
Implementing
24 years oldcell phone while driving can
• Talking on a
hiring, supervising, and entrusting a
••
•
•
•
••
•
program can greatly reduce a companies
vehicle to an or death employee
make to injuriesunqualifiedand help protect
exposurea younger driver’s reaction time as
slow as line.
its bottom that of a 70-year-old
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35. Thank you!!!
Q & A?
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