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What Can Technology Do For You
1. What Can Technology Do for You?
Presented By: Meredith Greene-Highsmith,
RouteMatch Software
Date: June 24, 2015
2. Agenda
• Quick Introduction
• Ways to leverage RouteMatch for easy data management and reporting
– Core and Scalable Options
• Questions
3. RouteMatch Profile
• Headquartered in Atlanta, GA with over 160 employees with offices
throughout North America
• Industry leader in transit ITS and mobile data system deployments with over
600 clients
• Award winning-Customer Support and
Focused on Relationships
• Extensive Mobile Data and Systems Integration Expertise
• Open architecture; mix and match solutions
that grow with you
• Enterprise Transit Approach/Platform
•98% Customer
Retention Rate
•Highest Degree of
Security
•In Business for 15
Years
•Financially Solid
•Hundreds of
Customers
•Win-Win
Partnership
Approach
•Strong Value Add
and ROI
Proven
5. Scheduling
• Manual and Automated Options
• GIS / Map Based
• Advanced Planning Tools “What if
Scenarios”
• Scheduling Profiles
• Funding Source Based
• Zone Based
• Monday vs. Wednesday
• Peak Hours
• Drag and Drop Functionality
• Easily move trips and update time
6. Billing/Invoicing
Automate Billing / Invoicing
• Vehicle miles & hours
• Passenger mile
• Passenger mile & pick-up charge
• Geographical zonal rate
• Revenue Mile (Revenue Hour)
• Flat Rate
• Shared revenue / shared mileage
units of service
• Reporting by Date Range
Billing batch by mode
By County
By other definable geographic areas
• Trip Status Reports - (Active, Needs
Processed, On Hold, Billed To Funder,
Awaiting Payment, Paid & Batched
• Billing Batch Identifier
• Medicaid Codes
• Tracking costs across funding sources
• GIS Distance calculation Trip cost
(shortest path)
• Calculate total fare – percentage by
funding source
7. Reporting
• Standard Reports
– Operational
– Billing
– Performance Monitoring
– NTD / Unique Rider
– Day To Day Management
– Manifests (Detail Summary)
– 40 + Standard Reports
– Multiple Front End Options
• Report Builder
– Adhoc Query Based Reports
– 5 Step Process
• Report Formats / Exportable
– PDF, Word, CSV, (Datafiles Import / Export)
– Print / Email / Alerts w/ Automation
8. Enhance Reporting through Dashboards
Real-time Information: Management
Web based
User defined key performance indicators (KPI’s)
Graphical Dashboards
Accessible via Web, Smartphone, PC
Review Operational Trends (every Wednesday)
Deep dive for determining root cause
Can roll up to regional or statewide reporting
13. Real Time User Alerting
• Alerts Center
– Rules Based Engine
– Real Time Information to
Dispatchers, Supervisors,
Management, and
Customers
• Configurable Alerting and
Workflow
– Intelligent Action Alerts
– Message to Driver
– Message to Dispatcher
– Email to User
– Text to User
– Audible Alerts
– Create Incident Report
Rules Based Alert Engine
14. Automated Fare Collection
Web Based Account Management
Account Balance
Load Additional Monies
Multiple Payment Methods Supported
Media or Media less Options
Back Office Account Management
Account Update
Credit Card Entry
Card Activation
Outcomes
Capture Choice Riders
Enhance Rider Experience
Reduce Operational Cost of Cash
Collection
Reduce Cost of Fare Recovery
Improve Safety
16. Customer Communication
Rider Notification Technologies
A “plug in” module that automates the delivery of customized outbound
communication.
Customized Outbound Communication is grouped into three call flows:
Day Before Reminders
Day of Arrival Information
General Floodgate Messaging
Outbound Communication can be delivered the following ways:
Telephony (utilizes cloud based calling system)
Email
Text Based
Fax
20. Return on Investment
“We have found RouteMatch
technology to be a real success. We
have been able to increase our trips
by 45% with fewer vehicles. The
accountability we have gained has
been a real benefit.”
Tim Jaynes, First Tennessee Human
Resource Agency
Improve Operational Efficiencies
“In the past year, CCATS has greatly
reduced the rate of human error within the
scheduling and routing process, thanks to
real-time monitoring and verification via
RouteMatch’s Demand Response solution
with mobile data. CCATS has also increased
the number of daily trips from 250 to over
300 and are doing it for the same amount
of hours and fuel.
Perhaps the most impressive outcome for
CCATS and their reinvigorated use of
technology has been financial. This year
the agency and its services and operations
will in effect pay for itself. CCATS has
efficiently streamlined its processes to
eliminate manual entries and verifications,
and whereas before they were two weeks
behind on billing, they are now running up
to date. Overall, the agency is running a
faster and tighter set of operations.”
Randy Cantor, Carteret County
Paint the picture that there are scalable things: mobile data, real-time, scalable options
Even though we’re automating it, these are things that happen automatically. You don’t need a single employee to come in and manage even though you’re adding technology.
Demand Response Management Systems
Fixed Route Management Systems
Non-Emergency Medical Transportation
Mobility Management Systems
Multi Modal Traveler Information Systems
Transit Business Intelligence
Transit Asset Management
Intelligent Vehicles
University & Campus Transportation
Statistics tell the story
Founded in 1999 & Headquartered in Atlanta, GA
Local Office in Dallas
Over 600 customers (Organic Growth)
550 Systems have deployed the same technologies
86% of customer base operate multiple contracts / programs
98% Customer Retention Rate
Over 175 Software and/or Mobile Data Conversions
Pioneered Tablet Use in Public Transit – Over 7,000 Deployed
Over 10,000 calls made daily with our rider communication technologies
Tremendous growth and momentum – Acquired 51 New Clients in 2014
Financially strong and zero debt
The intent here is to speak to the people that have rRM now. It’s very user friendly, it’s very icon-oriented. Once you log into the system, you have all these easy-to-use icons available to you. Framing out RM demand here.
Based on agency size and complexity, you may want it more automated or not. The screen allows for several different views, including “outlook style”, as seen on the right.
We use an advanced mapping tool to optimize
Schedule based on different profiles
All these things can be done in a manual world, in a calendar-style look.
All you (as an agency) have to do is put in the trip information, assin the trip, and enter in mileage at the end of the day. From there, RM software can generate your billing and reporting.
Allow us to come in and cofigure and set up the software. All you have to do is manage it as you would every day, and we can automate it.
Speak to standard reports and the ability to create custom reports. All the data can be exported into excel automatically. Also try to toggle (alt tab) over to the application. Go ahead and run a few reports that may not show any data (operations, trip count, productivity, etc.) Have 4-5 reports that may have the information that Kari is interested in. Demo the reporting tree, here are a few reports that we can produce. Put the trip in, assign the trip to a vehicle, these are the types of reports that you can get. Show 4-5 reports.
We can take those reports and create dashboards that demonstrate the information differently.
Save a tremendous amount of time with billing and reporting; for example—over billing an agency.
Right now, you go out and collect all of this data, you have to investigate complaints (Ms. Smith says “you never picked me up”. By adding a simple tablet, we can track the vehicle, the trips, and collect the data.
Here is how easy it is for the driver; walk them through different screens.
Show that they didn’t have to do anything, but we can set up their system to give them real time alerts: vehicles are speeding, late vehicles, didn’t pull out of the garage in time. Didn’t have to scour and look for this information. It will automatically notify them when something is not running smoothly.
Doing new things. Here is AFC. Easy to use, don’t require intervention at the agency level, etc.
Enhance user experience, improve safety, fare recovery and evasion, etc.