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What Can Technology Do For You
This document summarizes a presentation by Meredith Greene-Highsmith of RouteMatch Software about how technology can help with transportation data management and reporting. RouteMatch provides demand response scheduling, billing/invoicing, reporting, and mobile data solutions to over 600 transportation clients. The presentation outlines RouteMatch's profile and capabilities in automated scheduling, billing, reporting, dashboards, mobile data systems, and customer communication tools.
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What Can Technology Do For You
- 1. What Can TechnologyDo for You? Presented By: Meredith Greene-Highsmith, RouteMatch Software Date: June 24, 2015
- 2. Agenda • Quick Introduction •Ways to leverage RouteMatch for easy data management and reporting – Core and Scalable Options • Questions
- 3. RouteMatch Profile • Headquarteredin Atlanta, GA with over 160 employees with offices throughout North America • Industry leader in transit ITS and mobile data system deployments with over 600 clients • Award winning-Customer Support and Focused on Relationships • Extensive Mobile Data and Systems Integration Expertise • Open architecture; mix and match solutions that grow with you • Enterprise Transit Approach/Platform •98% Customer Retention Rate •Highest Degree of Security •In Business for 15 Years •Financially Solid •Hundreds of Customers •Win-Win Partnership Approach •Strong Value Add and ROI Proven
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- 5. Scheduling • Manual andAutomated Options • GIS / Map Based • Advanced Planning Tools “What if Scenarios” • Scheduling Profiles • Funding Source Based • Zone Based • Monday vs. Wednesday • Peak Hours • Drag and Drop Functionality • Easily move trips and update time
- 6. Billing/Invoicing Automate Billing /Invoicing • Vehicle miles & hours • Passenger mile • Passenger mile & pick-up charge • Geographical zonal rate • Revenue Mile (Revenue Hour) • Flat Rate • Shared revenue / shared mileage units of service • Reporting by Date Range Billing batch by mode By County By other definable geographic areas • Trip Status Reports - (Active, Needs Processed, On Hold, Billed To Funder, Awaiting Payment, Paid & Batched • Billing Batch Identifier • Medicaid Codes • Tracking costs across funding sources • GIS Distance calculation Trip cost (shortest path) • Calculate total fare – percentage by funding source
- 7. Reporting • Standard Reports –Operational – Billing – Performance Monitoring – NTD / Unique Rider – Day To Day Management – Manifests (Detail Summary) – 40 + Standard Reports – Multiple Front End Options • Report Builder – Adhoc Query Based Reports – 5 Step Process • Report Formats / Exportable – PDF, Word, CSV, (Datafiles Import / Export) – Print / Email / Alerts w/ Automation
- 8. Enhance Reporting throughDashboards Real-time Information: Management Web based User defined key performance indicators (KPI’s) Graphical Dashboards Accessible via Web, Smartphone, PC Review Operational Trends (every Wednesday) Deep dive for determining root cause Can roll up to regional or statewide reporting
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- 10. Vehicle Productivity Data -Dashboards
- 11. Day of ServiceManagement • Mobile Data Systems – Automated Vehicle Location (AVL) • Speed, Heading & Idle Alerts • Track & Locate Vehicles within Seconds • Planned Route vs. Actual Route Comparisons • Vehicle / Driver Validation • Route & Event Playback – Mobile Data Computing (MDC) • Estimated Time of Arrival • Electronic Manifests • Dynamic Schedule Updates • Electronic Communications • Real-Time Data Capture / Verification • Increase Data Accuracy • Operational Analysis (dwell times, break times, etc.)
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- 13. Real Time UserAlerting • Alerts Center – Rules Based Engine – Real Time Information to Dispatchers, Supervisors, Management, and Customers • Configurable Alerting and Workflow – Intelligent Action Alerts – Message to Driver – Message to Dispatcher – Email to User – Text to User – Audible Alerts – Create Incident Report Rules Based Alert Engine
- 14. Automated Fare Collection WebBased Account Management Account Balance Load Additional Monies Multiple Payment Methods Supported Media or Media less Options Back Office Account Management Account Update Credit Card Entry Card Activation Outcomes Capture Choice Riders Enhance Rider Experience Reduce Operational Cost of Cash Collection Reduce Cost of Fare Recovery Improve Safety
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- 16. Customer Communication Rider NotificationTechnologies A “plug in” module that automates the delivery of customized outbound communication. Customized Outbound Communication is grouped into three call flows: Day Before Reminders Day of Arrival Information General Floodgate Messaging Outbound Communication can be delivered the following ways: Telephony (utilizes cloud based calling system) Email Text Based Fax
- 17. Thank you! • MeredithGreene-Highsmith – Meredith.Highsmith@RouteMatch.com – (404) 253.7845 x7845 – (512) 632.2523
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- 20. Return on Investment “Wehave found RouteMatch technology to be a real success. We have been able to increase our trips by 45% with fewer vehicles. The accountability we have gained has been a real benefit.” Tim Jaynes, First Tennessee Human Resource Agency Improve Operational Efficiencies “In the past year, CCATS has greatly reduced the rate of human error within the scheduling and routing process, thanks to real-time monitoring and verification via RouteMatch’s Demand Response solution with mobile data. CCATS has also increased the number of daily trips from 250 to over 300 and are doing it for the same amount of hours and fuel. Perhaps the most impressive outcome for CCATS and their reinvigorated use of technology has been financial. This year the agency and its services and operations will in effect pay for itself. CCATS has efficiently streamlined its processes to eliminate manual entries and verifications, and whereas before they were two weeks behind on billing, they are now running up to date. Overall, the agency is running a faster and tighter set of operations.” Randy Cantor, Carteret County
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Editor's Notes
- #3 Paint the picture that there are scalable things: mobile data, real-time, scalable options Even though we’re automating it, these are things that happen automatically. You don’t need a single employee to come in and manage even though you’re adding technology.
- #4 Demand Response Management Systems Fixed Route Management Systems Non-Emergency Medical Transportation Mobility Management Systems Multi Modal Traveler Information Systems Transit Business Intelligence Transit Asset Management Intelligent Vehicles University & Campus Transportation Statistics tell the story Founded in 1999 & Headquartered in Atlanta, GA Local Office in Dallas Over 600 customers (Organic Growth) 550 Systems have deployed the same technologies 86% of customer base operate multiple contracts / programs 98% Customer Retention Rate Over 175 Software and/or Mobile Data Conversions Pioneered Tablet Use in Public Transit – Over 7,000 Deployed Over 10,000 calls made daily with our rider communication technologies Tremendous growth and momentum – Acquired 51 New Clients in 2014 Financially strong and zero debt
- #5 The intent here is to speak to the people that have rRM now. It’s very user friendly, it’s very icon-oriented. Once you log into the system, you have all these easy-to-use icons available to you. Framing out RM demand here.
- #6 Based on agency size and complexity, you may want it more automated or not. The screen allows for several different views, including “outlook style”, as seen on the right. We use an advanced mapping tool to optimize Schedule based on different profiles All these things can be done in a manual world, in a calendar-style look.
- #7 All you (as an agency) have to do is put in the trip information, assin the trip, and enter in mileage at the end of the day. From there, RM software can generate your billing and reporting. Allow us to come in and cofigure and set up the software. All you have to do is manage it as you would every day, and we can automate it.
- #8 Speak to standard reports and the ability to create custom reports. All the data can be exported into excel automatically. Also try to toggle (alt tab) over to the application. Go ahead and run a few reports that may not show any data (operations, trip count, productivity, etc.) Have 4-5 reports that may have the information that Kari is interested in. Demo the reporting tree, here are a few reports that we can produce. Put the trip in, assign the trip to a vehicle, these are the types of reports that you can get. Show 4-5 reports.
- #9 We can take those reports and create dashboards that demonstrate the information differently.
- #11 Save a tremendous amount of time with billing and reporting; for example—over billing an agency.
- #12 Right now, you go out and collect all of this data, you have to investigate complaints (Ms. Smith says “you never picked me up”. By adding a simple tablet, we can track the vehicle, the trips, and collect the data.
- #13 Here is how easy it is for the driver; walk them through different screens.
- #14 Show that they didn’t have to do anything, but we can set up their system to give them real time alerts: vehicles are speeding, late vehicles, didn’t pull out of the garage in time. Didn’t have to scour and look for this information. It will automatically notify them when something is not running smoothly.
- #15 Doing new things. Here is AFC. Easy to use, don’t require intervention at the agency level, etc. Enhance user experience, improve safety, fare recovery and evasion, etc.