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FieldService GreenRoad webinar
- 1. Confidential & Proprietary | 1 Field Service Safety on the Road: How a culture of safe driving can positively impact your drivers, your customers and your bottom line
- 2. Confidential & Proprietary | 2Confidential & Proprietary | 2 The Statistics
- 3. Confidential & Proprietary | 3 INJURY RESULTS IN 12 DAYS ABSENTEE 12 5,000 FIELD RESOURCE 100,000 impacted customers $10M annual direct cost +Brand Impact 1 IN 5 FLEET VEHICLES ARE INVOVLED IN A CRASH ANNUALLY AVERAGE REPAIR COST OF AN ON-THE- JOB CRASH Statistics – the bottom line Source: The National Highway Traffic Safety Administration (NHTSA), USA
- 4. Confidential & Proprietary | 4
- 5. Confidential & Proprietary | 5 Ripple Affect of Aggressive Driving Aggressive Driving High Fuel Consumption Absentees Injury, Fatality Accidents High risk of collision CO2 footprint Service Disruption
- 6. Confidential & Proprietary | 6
- 7. Confidential & Proprietary | 7 Dispatchers (gravel level): “I love those techs who manage to get to the customer on time, no matter what i takes. Adding tight safety adherence will kill our agility and customer satisfaction What A Service Manager Sees From 30k ft? Managers need a 30k ft view on their field force Safety vis-a-vis Performance in order to resolve the conflict
- 8. Confidential & Proprietary | 8 Successful Field Services Organizations Field Service Workforce CustomersManagers & Executives Improve workforce safety and productivity, optimize asset performance and transform service delivery Enable service technicians to more efficiently address customer calls in a safe and timely manner with reduced disruptions Rapidly analyze asset and service performance, safety trends, financial and regulatory exposure • Reduce Safety Incidents • Keep Your technicians Free From False Claims • Improve Customer Satisfaction – Happy technicians on the road • Shortened work cycles • Increase Margins • Reduce Service Costs • Reduce Risk and Associated costs • Faster Response Times • Identify correct resource • Identify closet resource • Happier Customers
- 9. Confidential & Proprietary | 9Confidential & Proprietary | 9 Top 3 Driving Errors
- 10. Confidential & Proprietary | 10 • It is very easy to find numerous independent studies conducted in various countries around the world which provide evidence that excessive speed can kill, seriously injure or at the very least cause serious damage • No operator can accept the negative publicity and/or the financial implications that an accident involving excessive speed will incur • The Greenroad system assists both Managers and Drivers to recognise this and provides an opportunity to act BEFORE an incident occurs Speed
- 11. Confidential & Proprietary | 11 • This should need no further explanation • The ‘Maximum’ speed has been dictated by the local authority and is enforced by the local Police • Whilst some drivers may disagree with the posted speed limit, it is an offence to exceed this ‘Maximum’ speed • Remember, this is a ‘Limit’ not a ‘Target’ Posted Speed
- 12. Confidential & Proprietary | 12 • Again this comes down to an individual drivers interpretation of what is and is not acceptable Speed for Situation What is an appropriate speed for a specific situation? • An example was Sheppey Crossing in 2013 • Or the M5 crash in 2011
- 13. Confidential & Proprietary | 13 • To assist drivers, many countries now employ variable speed limits. These are currently restricted to major road networks and areas such as schools • You could argue that if drivers made the correct decisions in the first place, these additional measures would not be required Speed for Situation What is an appropriate speed for a specific situation?
- 14. Confidential & Proprietary | 14 Forward planning and anticipation – What do we mean? • It may seem an obvious statement but drivers should always be looking well towards where they are heading • LOOKING and SEEING are two different things • This is also very relevant when the vehicle is moving backwards or to the side • Expect the Unexpected – Think about what MIGHT happen before it actually does happen Forward Planning and Anticipation
- 15. Confidential & Proprietary | 15 Expect the Unexpected
- 16. Confidential & Proprietary | 16 • How close is too close? • In the US, UK and Australia the advice is a MINIMUM of 2 seconds following distance in clear dry road conditions • Many advanced driving or defensive driving schemes increase this to a minimum of 4 seconds • The number is a guide, the reality is that the more time a driver has to recognise a developing situation, the more likely they are to make the correct driving decisions • If a driver is too close they are more likely to encounter a situation and have to ‘react’ to • Occasionally the reaction could be too late or perhaps result in an incorrect decision Tailgating
- 17. Confidential & Proprietary | 17Confidential & Proprietary | 17 Benchmarking Your Drivers – Best Practices
- 18. Confidential & Proprietary | 18 The Methodology Behind Driver Safety Unconscious Errors Conscious Errors Conscious Improvement Subconscious Improvement Continuous Self-Correction Cycle Predictable and Lower Fleet Risk Minor Crashes Severe Crashes Catastrophic Crashes Driving Errors Close Calls
- 19. Confidential & Proprietary | 19 Using Scorecards and Gamification to Drive Change A VARIANCE OF “UNKNOWN” DRIVERS DRIVERS ARE MAPPED TO AN INDIVIDUAL RISK PROFILE UNIFORM, IMPROVED DRIVING BEHAVIOR ACROSS YOUR FLEET No Visibility Gain Insight Manage Change & Driver Behavior
- 20. Confidential & Proprietary | 20 How to Drive Sustainable Change UNFREEZE Helping stakeholders recognize that change is indeed necessary. CHANGE Developing new behaviors, values and attitudes. RE-FREEZE Actions to reinforce and support changes so that they become a permanent behaviors.
- 21. Confidential & Proprietary | 21 How do your Drivers Measure Up Implement a blind profile period before starting your program 0 20 40 60 80 100 120 140 160 180 Blind Profile Begin Feedback and Drivers Self- Improvement Management by Exception & Organizational Policies Safety Score
- 22. Confidential & Proprietary | 22Confidential & Proprietary | 22 Let’s Play A Game
- 23. Confidential & Proprietary | 23 What Is Happening In This Instance? What did the driver do wrong? What risk does this pose to your organization? What data is missing from this event? What can you do to prevent this in the future?
- 24. Confidential & Proprietary | 24 What Is Happening In This Instance? What did the driver do wrong? What risk does this pose to your organization? What data is missing from this event? What can you do to prevent this in the future?
- 25. Confidential & Proprietary | 25 What Is Happening In This Instance? What did the driver do wrong? What risk does this pose to your organization? What data is missing from this event? What can you do to prevent this in the future?
- 26. Confidential & Proprietary | 26Confidential & Proprietary | 26 Conclusion - Q&A