1. Michelle Salt
michelle.salt19@gmail.com
mobile : 07588 532423
19 Darent Place, Ladygrove, Didcot, Oxon, OX11 7UQ19 Darent Place, Ladygrove, Didcot, Oxon, OX11 7UQ
PERSONAL STATEMENT
A dedicated, self-motivated, hardworking, loyal individual. I have a proven track
record of working under pressure to meet tight deadlines; and am able to effectively
manage my own time. Strong team player, and ability to work alone.
With seventeen years’ experience with my previous employer, I have been privileged
to play a part in developing business operations by reviewing, implementing,training
and re-enforcing new business processes over a cross-shore model.
KEY SKILLS
Technical Skills
o Competent understanding of the Northgate Arinso ResourceLink HR & Payroll
Solution
o Competent understanding of the SAP EIC (Employee Interaction Centre) tool
o Competent understanding of the Remedy On Demand Call logging system
o Basic understanding of SAP financial application
o Working knowledge of MS products – Outlook, Word, Excel, Power Point,
Project and Visio
o Working knowledge of Adobe / Foxit PDF tools
o Content Administrator (In house intranet site)
o Author of Survey Monkey feedback questionnaires
o Working knowledge of Estrim Risk Register tool
o Working knowledge of UPK Developer Client (Oracle based product) for CBT
(Computer Based Training) development
Personal Skills
o Effective communicator (written and oral)
o Ability to work on own and within a team environment, home worker or office
based showing flexibility
o Proven experience in implementation, training and maintenance of processes
and procedures (onshore and offshore)
o Clean Driving License
MEMBERSHIPS
o Chartered Management Institute (CMI) membership since 2008

2. EDUCATION & PROFESSIONAL QUALIFICATIONS
o PRINCE2 Foundation Examination Certificate, November 2010
o Chartered Management Institute Level 5 Diploma in Management
(Degree Equivalent) June 2008
o Oxford Brookes University, Oxford – Bachelor of Science in Hotel &
Catering Management, 2:2 class Degree
o Oxford College of Further Education – BTEC National Diploma in Hotel,
Catering & Institutional Operations
EMPLOYMENT – Serco Group
Payroll Knowledge Manager – Payroll Services – Corporate Shared Services –
Serco Group, November 2010 to December 2015
Key Achievements:
o Graduate of PRINCE2 Foundation Certificate, November 2010
o Conversion of core Payroll Services Standard Operating Procedure (SOP)
documents to Computer Based Training (CBT) format, and deployment to
Knowledge Pathways Database
o Development of Local Working Instructions (LWI’s)
o Author of internal Survey Monkey feedback questionnaires
o Compilation and maintenance of Document Management Framework (DMF)
and register - supporting Payroll Operations
o HR Shared Services support – content management of internal intranet pages
– forms & reports
o Employee Interaction Centre (EIC) Project Work Stream Lead – SOP
o Payroll Operations Improvement Project (POIP) support
Payroll Operations Support - Payroll Services – Shared Service Centre – Serco
Group, January 2010
Key Achievements:
o Development and compilation of core Payroll Services Standard Operating
Procedure Documents
EPA Senior Payroll Consultant – Serco Group – Serco House, Hook
September 2008
Excellence in People Administration project – one of only two Group funded company
wide projects initiated in 2009

3. Key Achievements:
o Played an interactive part in completing the Project Plan phase deliverables,
bringing a good knowledge of payroll process / operations and previous
improvement initiatives.
o Participation in production of the Business Case.
o Subject matter expertise
o Improved & elevated personal profile within the Organisation
Transition Team Member – People Services – Serco Business Services / Solutions
2002 - 2008
Key Achievements:
o Graduate of CMI Diploma in Management June 2008, after following an 18
month training program supported by Serco People Development
o 2007 – 2008 supporting role in the BPO Supplier Transfer Project – Tata
Consultancy Services to Genpact, Gurgaon, Delhi, India
o BPO People Services documentation and process author including SOP’s
o Transition of New Business to Serco Resourcelink payroll platform
o People Services Web Site author and maintenance
o People Services Payroll Forms author and maintenance
o Training delivery to contract sites
Business Services Manager – Innogy, Didcot Power Station – Serco Integrated
Services June 1998 - 2002
Key Achievements:
o Promotion from Contract Administrator and Help Desk Co-ordinator to
Business Services Manager, deputising for the Contract Manager
o Contract Board member
o Responsibility for Reception Team recruitment & training
o Monthly Financial reporting & reconciliations
o Responsibility for Banking of Catering & Vending monies
o Duty Management shifts (on a roster basis, including weekends)
o Car Hire management for the customer (RWE N Power)
EMPLOYMENT
Details upon request – predominately Hotel, Catering & Conferencing biased
PERSONAL INTERESTS
As a signed up member of our local sailing club, I look forward to supporting club
activities and interacting with the other weekend wives and mums, in the pursuit of
chasing the work life balance, whilst staying out of the water.