1. Michelle A. Ponce de León
Address: 2318 Yeoman Street, Waukegan, Illinois 60087
Phone: (224) 381-9721 Email: michelleponcedeleon@yahoo.com
Objective:
My career goal is to obtain a long-term position where my skills, knowledge, and love for working with others will allow me
to grow with the company.
Education:
Bachelors of Business Administration Anticipated Date of Completion: May 2019
Olivet Nazarene University, Bourbonnais, Illinois
College of Lake County Attended: June 2012 to May 2015
Grayslake, Illinois
High School Diploma Attended: August 2008 to May 2012
Waukegan High School, Waukegan, Illinois
Work Experience:
Customer Service Representative SR May 2015 to Present
Enterprise Rent-a-Car, North Chicago, Illinois
 Provide Excellent Customer Service for Customers
 Exceed Monthly Sales Quota of Enterprise Provided Products
 Explain Vehicle Rental Process
 Assist in Customer Questions and Concerns to Meet Company Standards
 Assist with Collections of Customer and Third Party Payments
Accomplishments:
 Top Performing Customer Service Representative: July 2015, May 2016, June 2016
 Top 5 Customer Service Representative in Sale Performances: July 2015, May 2016, June 2016, July 2016,
August 2016
 Top Half Selling Customer Service Representative in North Suburbs of Chicagoland Area: May 2015 to August
2016
Office Assistant May 2013 to November 2013
OfficeTeam, Gurnee, Illinois
 Complete Temporary Office and Administrative Assignments
 Answer Phones
 Greet Clients
 Complete Audits on Clients to Ensure They Are Following Company Regulations
 Data Entry
Sales Associate October 2012 to May 2015
Charlotte Russe, Gurnee, Illinois
 Greet Customers Upon Arrival
 Sell Merchandise and Exceed Sales Quota
 Cashier
 Inventory
 Stock
 Maintain a Clean and Organized Store
Skills:
 Fluently Bilingual, (English & Spanish)
 Able to Operate Computers and Type 45 WPM
 Knowledge in Windows 2010 Operating Systems: Microsoft Home, Word, Outlook, Excel, and PowerPoint