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  1. 1. Process Excellence Dinesh Neelay 3/23/15 Process Excellence IS Business Excellence 1 @Your Company
  2. 2. Summary • Process Excellence requires a 3 generation journey over several years with sustained commitment, investments and focus • Rapid improvements in high value process streams builds credibility and offers tangible results • Process improvement skills are critical to build capabilities of the organization to become self sustaining
  3. 3. Process Excellence Process Excellence Process Management Process Improvement Process Improvement Skill Building Change Acceptance Process Measurement Strategic Alignment Service Catalogs Value Streams Process Libraries Methods & Procedures Improvement Projects Process Automation Customer Satisfaction Efficiency Gains Compelling Need Future State Vision Mobilizing Support Best Practices Sustaining Change Metrics & KPIs Business Value Scorecards Lean * Facilitation * Change Management * Rapid Improvement
  4. 4. Typical Process Excellence Journey Generation 1 Initial Focus Generation 2 Build to Scale Generation 3 Build for Sustainable Advantage + Leadership push C-Level sponsorship Low hanging fruits Quick wins Core process identification Problem solving skills Voice of customer & business Change acceptance Initial training program Centralized PEx Team Goal driven push-pull Process owner sponsorship Process measurement Core process improvement Initial process architecture Metrics that matter Financial outcomes Change acceleration Customer satisfaction Employee PEx skills Distributed PEx Team Employee pull Process actor initiated BPM process architecture Process libraries Performance scorecards Employee satisfaction Customer loyalty Change acculturation PEx career pathways PEx community of practice Where is your company today? X
  5. 5. Critical Success Factors • At least one C-Level sponsor • Compelling need • Initial pockets of pull • Tools and training investment • Project pipeline selection • Resource availability for PEx • Delivering quick wins • Sustained commitment
  6. 6. Contact Me • I specialize in transactional, sales and service environments (as opposed to manufacturing) • I pragmatically apply the framework tools to meet the desired business outcomes • I offer full spectrum support- from a very strategic to a very tactical level