1. Michael Grupac
Medical device tech
Irwin, PA 15642
mgrupac@hotmail.com - (724)994-8287
Willing to relocate
WORK EXPERIENCE
Technical Support
Zoll Medical Corporation - Pittsburgh, PA - February 2015 to Present
Responsibilities
Essential Duties and Responsibilities:
Provides technical support via phone including analysis and resolution of product or system problems,
instructional support and equipment shipping. Troubleshoots issues effectively and in compliance with all
associated training and work instruction. Identifies specific issues with regard to patient questions/concerns/
complaints and utilizes advanced troubleshooting skills to resolve issues. Documents all customer complaints,
alleged product deficiencies, returned goods orders, change requests/change orders, sales orders, call reports
and any other required documentation in applicable systems. Dispatches PSRs to patient sites as required to
resolve patient issues and ensure patient safety. Identifies and executes the most cost effective approach to
deploy in resolution of patient concerns. Provides back-up on all patient and physician issues in substitution
for other departments in a 24 hour environment
Provides exceptional customer service to our patients, medical professionals and field personnel. Facilitates
returns and equipment shipments to ensure patients receive needed equipment and all equipment is
returned and tracked appropriately. Appropriately identifies alleged deficiencies related to the identity, labeling,
packaging, quality, durability, reliability, safety, effectiveness or performance of the LifeVest in accordance with
company policy and applicable regulations. Processes End of Use requests when requested and applicable
in accordance with all End of Use procedures. Appropriately identifies Emergency Response situations and
triggers escalations in accordance with company policy and work instructions to ensure we protect patients
quickly and effectively. Appropriately identifies escalated issues requiring external communication and ensures
that they are documented, tracked and escalated in accordance with work instruction. Works closely with
Customer Support and Field Personnel to arrange patient visits with Zoll representatives as needed to resolve
issues. Assists in the development and maintenance of training procedures, complaint procedures, and
shipping/returning procedures. May be on-call to provide support outside of normal business hours. Performs
other duties and tasks as assigned.
Inside sales consultant
All Facilities Inc - Hills, Pennsylvania, US - December 2014 to Present
for numerous energy and manufacturing companies. Provide customer service, feedback, sales and service
calls. Offer research and business development support services in the field of facilities management. Provide
outreach services to manufacturers and service providers who want to reach the commercial real estate and
construction marketplaces. Help companies manage easier, faster and more cost effectively.
Energy sales consultant, Representative
Direct Energy - Baltimore, MD - July 2010 to December 2014

2. for Direct Energy. Consult with people face to face on how we can reduce their electric and gas bills.
Experienced with door to door and business to business sales. Consult and inform people throughout the state
of Maryland.
Ob/gyn and venous ultrasound exams
Reston Radiology Consultants - Fairfax, VA - September 2013 to June 2014
Fairfax, Virginia
Outpatient imaging center ultrasound and clerical staff supervisor of two locations. Manage day to day front
staff operations. Schedule CT, mammography, DEXA and ultrasound exams. Greet patients. Enter exams.
Verify insurance and pre-authorizations. Collect co-pays when needed. Perform general, Ob/gyn and venous
ultrasound exams. Assist Radiologist with thyroid and breast biopsies. Report to billing department to verify
and resolve insurance problems.
Ultrasound department supervisor
Prince William Hospital - Manassas, VA - February 2012 to August 2013
Responsible for all supervisor duties. Supervised 12 technologists. Including annual budget, ordering supplies,
meeting with vendors, maintenance of all machines, scheduling patients and staff, annual reviews, payroll,
checking icd-9 codes and helping with front staff to ensure exams are insurance compliant. Work close with
director so that department is JACHO compliant. Responsible for keeping department American College of
Radiology (ACR) accredited. Perform abdominal, small parts, and level II OB/GYN exams, as well as neonatal
exams on premature infants in the Intensive Care Unit. Also perform vascular exams on patients to rule
out DVT's. Assist Radiologists with a variety of abdominal, breast, thyroid and prostate biopsies, as well as
numerous abdominal and pelvic drainages. Capable of performing high quality images to make a diagnosis
when assisting Radiologists and other ultrasound technicians with cases. Responsible for scheduling and
preparing the ultrasound room for invasive procedures using sterile techniques.
The Cypher Company - Monroeville, PA - May 2006 to December 2011
Family business that provides hoses and fittings to the general industry all the way to large longwall mine
moves. Operate a warehouse facility from assembling all types of industrial / hydraulic hoses and fittings. Install
automatic lubrication systems on all types of industrial equipment from small tractors to large earthmovers. In
charge of all shipping and receiving of merchandise.
Assist Radiologist
Fauquier Hospital - Warrenton, VA - November 2004 to May 2006
Warrenton, Virginia
Performed all types of ultrasounds from abdominal, small parts, pediatric, neonatal and Ob/Gyn exams.
Assisted Interventional Radiologists with a variety of abdominal, pelvic, breast and thyroid biopsies, aspirations
and drainages. Knowledge of preparing room for sterile procedures. Assist Radiologist in interpreting and
diagnosing ultrasound exams. My scans have gained trust and recognition in scanning by more than 18
Radiologists of Virginia Radiology Associates. Maintain a full out-patient schedule along with Emergency room
and In-house patients. Help with answering phones and scheduling patients for exams. Take call one night
a week and every fourth weekend.
Instructor for first year GWU Ultrasound
George Washington University - Washington, DC - September 2003 to September 2005
students. Responsible for instructing Ultrasound students on how to obtain ultrasound images in general,
small parts and Ob/Gyn. Show students how to operate an ultrasound machine and how to acquire ultrasound

3. images. Instruct students on anatomy and pathology while scanning. Responsible for testing and grading
students.
Clinical instructor GWU's four year ultrasound program
Prince William Hospital - Manassas, VA - February 1998 to October 2004
Manassas, Virginia
Perform abdominal, small parts, and level II OB/GYN exams, as well as neonatal exams on premature infants
in the Intensive Care Unit. Also perform vascular exams on patients to rule out DVT's. Assist Radiologists
with a variety of abdominal, breast, thyroid and prostate biopsies, as well as numerous abdominal and pelvic
drainages. Capable of performing high quality images to make a diagnosis when assisting Radiologists and
other ultrasound technicians with cases. Responsible for scheduling and preparing the ultrasound room for
invasive procedures using sterile techniques. Clinical instructor GWU's four year ultrasound program. Maintain
a full patient schedule daily, in addition to my lead supervisor responsibilities. I also take call every fourth
weekend of the month.
EDUCATION
Associates in Diagnostic Medical Sonographer
Western School of Health and Business Careers - Pittsburgh, PA
1995 to 1997
Business Management-Accounting
University of Pittsburgh
1992 to 1996
Business Management-Accounting
Westmoreland County Community College - Youngwood, PA
1994 to 1995
ADDITIONAL INFORMATION
QUALIFICATIONS:
• Graduated from Dale Carnegie course in public / business speaking
• 12 years previous ultrasound / supervisor experience.
• Received Bracco outstanding clinical student award
• Experienced working under the direction of Radiologists and imagining director
• Capable of dealing professionally with coworkers and patients.
• Capable of handling various clerical duties in addition to sonographer responsibilities.
SKILLS:
• Vendor for US Medical Ultrasound Systems out of Denver CO. Provided applications/instruction for SIUI
portable ultrasound machine to local customers in the Manassas, VA area.
• Clinical Instructor for Ultrasound students at George Washington University. GWU's ultrasound program
teaches students all areas of ultrasound, from vascular, echo, neonatal and general scanning.
• Work with Siemens, Accuson, Philips, ATL and GE ultrasound machines. Have used Siemens 3D system
with Obstetric and Interventional procedures.