1. Matthew D. Montgomery
6807 Shawnee Rd, Richmond, VA 23225
Cell: (804) 840-1977 Home: (804) 270-0108
mdmontgomery77@gmail.com
https://www.linkedin.com/in/mattdmontgomery
Summary
Eight years of experience offeringoutstandingandprompt customerservice to a diverse pool of clients,
with many additional years of experience in a variety of other settings as well.
Highlights
 Life-long proficiency with computers  Savvy in most common office software
 Strong critical thinking skills  Excellence at conflict resolution
 Exceedingly quick to learn  DedicationtoCustomerService&Support
 Superbwritten&spokencommunication  Intermediate level Spanish proficiency
Work Experience
Hello, Inc. July2008 to August 2015
Supervisor of Call Center Operations
 Completed daily breaksheets for all operators under my supervision on a weekly basis
 Received transfer calls for a variety of reasons, most often difficult and/or upset callers
 Helped work to keep our clients’ “On Call” information up-to-date and accurate
 Continuedtakinginbound calls at peak times to assure prompt answer times and service level
Hello, Inc. November2007 toJuly2008
Call Center Operator (Telephone Answering Service)
 Received inbound calls on behalf of a large and disparate field of company clients
 Was quickly tracked for additional training (including calls from urgent care medical facilities)
 Focused on excellent customer service, while exercising call control to keep hold times low
Various Part-Time Work While Obtaining My Education
 Have worked in a variety of retail, food service, office, and other settings
 Throughout all of my work experience, overall focus was excellence in customer service
Education
Virginia Commonwealth University GraduatedDecember 2007
Bachelor of Arts in History (Minor in Religious Studies)
J. Sargeant Reynolds Community College GraduatedDecember 2006
Associate of Arts in History