1. In Q3 of 2014, we conducted interviews with Senior Teams and Managers to assess current situation
• Communication Skills
• Difficult Conversations
• Influencing Skills
• Leading Change
• Decision Making
• Prioritization
• Conflict Management
• Collaboration
We uncovered
the following gaps:
THE CHALLENGE
Identifying the opportunities
We identified
the key objective:
Enhance CTM's ability
to produce work through
others to support critical
business objectives
In 2015, we focused on
this specific audience:
LEAD CRAs and PMs

2. THE CHALLENGE
What are the root causes?
Growth of “the matrix” requires change
Pace of work
Perceived
lack of
communication
Organizational
Fatigue
• Growth
• New Roles
• Expectations
Our solution must:
Enhance
Skills and
Behavior
Maximize
Time and
Existing
Knowledge
Apply to
Roles and
Responsibilities
Foster
Collaborative
Relationships
Utilize a
Modular,
Multi-media
Approach

3. THE SOLUTION
Training Campaign that manages and communicates the overall approach

4. MODULE
1
Prioritization and
Decision-Making
Navigating Change
=
Drop-in clinic
MODULE
2
MODULE
3
MODULE
4
MODULE
5
Multi-Source
Feedback
Survey
One-On-One
Coaching –
Learning
Agreements
IMPLEMENTATION
The Conversational Excellence Journey
Kickoff
Meetings
(PM, LCRA,
LoB
Managers)
4S and
Sit Lead
Workshops
One-On-One
Coaching –
Learning
Agreements
Multi-Source
Feedback
Survey
Intro to
Conversational Excellence
=
Leveraging DNA
=
=Collaborative Influence
Courageous Conversations
=
MODULE
6
Drop-in clinic
Drop-in clinic
Drop-in clinic
=
Mission
5