Marketel Pursuit IP PBX


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The MarkeTel Pursuit® - IP PBX is an affordable unified communications solution that provides a competitive edge for your company. It is a fully functional IP PBX, which helps to increase productivity and efficiency no matter the type of business you are in.

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Marketel Pursuit IP PBX

  1. 1. Introduction to MarkeTel 428 Victoria Avenue Regina, SK Canada S4N 0P6 Toll Free: (800) 289-8616 Phone: (306) 359-6893 Fax: (306) 359-6879
  2. 2. <ul><li>MarkeTel was incorporated in 1993 </li></ul><ul><li>Business Development Canada (BDC) Young Entrepreneur of the Year Award </li></ul><ul><li>Export Development Corporation’s Export Achievement Award </li></ul><ul><li>Target market is small to mid-size companies </li></ul><ul><li>Experts in Contact Centre Solutions </li></ul><ul><li>Products include hardware, software and services </li></ul><ul><li>Exceptional customer satisfaction </li></ul><ul><li>Excellent quality </li></ul>Company in Brief
  3. 3. Vision Experts in Contact Center Solutions We provide end-to-end contact center solutions to enable our customers and partners to achieve their goals and realize their full potential through exceptional products and services Simple Reliable Effective
  4. 4. High Quality Product – Minimize risk Robust Solution – Realize value faster Cost Effective – Improved bottom line Exceptional Customer Service – Ease of mind MarkeTel’s Competitive Advantage
  5. 5. <ul><li>Customer Centric: </li></ul><ul><ul><li>Embracing a customer-focused culture by knowing our customers, understanding their needs, and delivering exceptional results beyond expectation </li></ul></ul><ul><li>Quality: </li></ul><ul><ul><li>- Efficient, reliable, and value-added products and services </li></ul></ul><ul><li>Integrity: </li></ul><ul><ul><li>Allowing our conscience to be the guiding force in everything we do </li></ul></ul><ul><li>Accountability: </li></ul><ul><ul><li>Taking on big challenges and seeing them through </li></ul></ul><ul><li>Trust & Openness: </li></ul><ul><ul><li>- Promoting an open and honest environment where there is high integrity </li></ul></ul><ul><li>Team work: </li></ul><ul><ul><li>- The only “ I ” in this organization is in “w I n”! </li></ul></ul><ul><li>Passion: </li></ul><ul><ul><li>- Love for the company, customer, and technology </li></ul></ul><ul><li>Innovation: </li></ul><ul><ul><li>- There is no limitation to the possibilities </li></ul></ul><ul><li>Commitment: </li></ul><ul><ul><li>- Our success is measured by our customer’s success </li></ul></ul>Our Operating Principles
  6. 6. Customers Verbatim Jodie Smith, Inside Sales Manager RainSoft Pure Water Consultants David Zucker, Owner LPC Corporations Paul A. Laprade, President Integrated Mortgage Solutions Survey Says … Overall CSAT with Technical Support: 93% Overall CSAT with MarkeTel: 93% Overall Comments: “ Quality, reliability, simplicity, dependability” “ The guys there have been excellent!” “ They were on top of things. We couldn’t have asked for a better service.” “ Been able to resolve everything.” “ They’re perfect!” “ Pure Water Consultants has been using MarkeTel Systems since 2004. As a result, we employ half the staff, yet our productivity has increased.” “ We found their technical support to be very, very good in working with us; not only that, but the products themselves to be very, very reliable .” “ The customer service we received, as well as the support from the technical team, was outstanding.”
  7. 7. IP PBX IP PBX Simple Reliable Effective MarkeTel Pursuit Functions IP PBX MarkeTel Pursuit IP PBX
  8. 8. MarkeTel Pursuit Functions IP PBX PBX functions without the need for telephone company support…. Auto Attendant – IVR menu support Call Routing – Route calls to the agent best equipped to handle them Call Queuing – Manage call volumes more efficiently Customized Switchboard – Simplify offices’ extensions Voicemail – Both traditional and voice-mail to e-mail Call Monitoring and Recording – Silent and barge-in for quality assurance
  9. 9. MarkeTel Pursuit Functions IP PBX PBX functions continued…. Conference Bridge – Bridge as many parties as need be into your important calls Anywhere Management – Remotely manage your MarkeTel Pursuit from anywhere Remote Agent – Allows agents and supervisors to work from anywhere Operator Groups – Reach multiple operators through a single phone line Call Forwarding – Stay in touch with your clients wherever you may be…
  10. 10. Additional IP PBX Features Integrates with any phone line – Supports both PSTN and VOIP lines on either handsets or soft phones Large Scalability – Have as many operators and phone lines as desired CRM Integration – Keep abreast of your clients needs with up-to-date information Portability – Move to a new location without waiting on the phone company to migrate your feature set over Flexible Software Architecture – Allows for frequent and speedy feature enhancements and updates Expandable Design – Functions as a predictive dialer when integrate with MarkeTel Prospector - Prospector maximizes productivity, reduces operating expenses and increases profits - Unlimited dispositions in suspend or call result entry - Automated hot transfer and continue next call
  11. 11. Simple Reliable Effective MarkeTel M Phone MarkeTel M Phone
  12. 12. MarkeTel M Phone Navigate your call history, contact list and registered accounts easily. Simple to use dial pad with current call status box. Simple to read icons for phone functions. Drop down field keeps track of dialed numbers for quick dial.
  13. 13. Predictive Dialer Simple Reliable Effective Pursuit Predictive Dialer
  14. 14. Pursuit Predictive Dialer <ul><li>Eliminates - Busy signals - No answers </li></ul><ul><li>- Ringing - Dialing </li></ul><ul><li>Integration - Analog compatible </li></ul><ul><li>- Digital compatible - VoIP compatible </li></ul><ul><li>Versatility - Operator computers using M Phone </li></ul><ul><ul><ul><ul><ul><li>- Telephone keypad entry system </li></ul></ul></ul></ul></ul><ul><li>- Highly scalable </li></ul><ul><li>Effective - Increases productivity by upto 300% - REAL TIME reporting – vital stats updated continuously - Allows you to spend more time training your operators how to sell! </li></ul><ul><li>IMPROVE YOUR BOTTOM LINE!!! </li></ul>
  15. 15. <ul><li>Real-time web-based reporting </li></ul><ul><li>Run multiple campaigns simultaneously </li></ul><ul><li>Use multiple phonebooks in each campaign </li></ul><ul><li>Large seat capacity </li></ul><ul><li>Windows Explorer style Interface for Ease of Use </li></ul><ul><li>Dialer chains can be stored in a remote location </li></ul><ul><li>Real-time reports and vital campaign statistics </li></ul><ul><li>Import call-lists and change settings “on-the-fly” </li></ul><ul><li>Low training time </li></ul>Pursuit Predictive Dialer
  16. 16. Simple Reliable Effective Auto Dialer MarkeTel AutoDialer TM
  17. 17. <ul><li>Easy to use, reliable, affordable </li></ul><ul><li>Automatic dialing with a single click </li></ul><ul><li>Live call transfer (press 1, press 2 ... press 9 options) </li></ul><ul><li>Customized retry for busy line or no answer </li></ul><ul><li>Web based Interface for Ease of Use </li></ul><ul><li>Real-time reports and vital campaign statistics </li></ul>Key Features Business Benefits <ul><li>Automatic lead generation, no cold calls </li></ul><ul><li>Automatic and reliable. Free up your time to serve your customers </li></ul><ul><li>Your own voice or professional voice to have a personal touch. </li></ul><ul><li>Easy-to-use system to save your time. </li></ul><ul><li>Improve your bottom line </li></ul>MarkeTel AutoDialer TM
  18. 19. MarkeTel AutoDialer TM <ul><li>Notify customers of upcoming sales events, promotions </li></ul><ul><li>Campaigns for school, church, community services </li></ul><ul><li>Service pickup/delivery phone notifications </li></ul><ul><li>Event notification for business organizations </li></ul><ul><li>Message broadcasting for Debt collection </li></ul><ul><li>IT support staff for alert escalation process </li></ul>