The MarkeTel Pursuit® - IP PBX is an affordable unified communications solution that provides a competitive edge for your company. It is a fully functional IP PBX, which helps to increase productivity and efficiency no matter the type of business you are in.
1. Introduction to MarkeTel 428 Victoria Avenue Regina, SK Canada S4N 0P6 Toll Free: (800) 289-8616 Phone: (306) 359-6893 Fax: (306) 359-6879 www.marketelsystems.com
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3. Vision Experts in Contact Center Solutions We provide end-to-end contact center solutions to enable our customers and partners to achieve their goals and realize their full potential through exceptional products and services Simple Reliable Effective
4. High Quality Product – Minimize risk Robust Solution – Realize value faster Cost Effective – Improved bottom line Exceptional Customer Service – Ease of mind MarkeTel’s Competitive Advantage
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6. Customers Verbatim Jodie Smith, Inside Sales Manager RainSoft Pure Water Consultants David Zucker, Owner LPC Corporations Paul A. Laprade, President Integrated Mortgage Solutions Survey Says … Overall CSAT with Technical Support: 93% Overall CSAT with MarkeTel: 93% Overall Comments: “ Quality, reliability, simplicity, dependability” “ The guys there have been excellent!” “ They were on top of things. We couldn’t have asked for a better service.” “ Been able to resolve everything.” “ They’re perfect!” “ Pure Water Consultants has been using MarkeTel Systems since 2004. As a result, we employ half the staff, yet our productivity has increased.” “ We found their technical support to be very, very good in working with us; not only that, but the products themselves to be very, very reliable .” “ The customer service we received, as well as the support from the technical team, was outstanding.”
7. IP PBX IP PBX Simple Reliable Effective MarkeTel Pursuit Functions IP PBX MarkeTel Pursuit IP PBX
8. MarkeTel Pursuit Functions IP PBX PBX functions without the need for telephone company support…. Auto Attendant – IVR menu support Call Routing – Route calls to the agent best equipped to handle them Call Queuing – Manage call volumes more efficiently Customized Switchboard – Simplify offices’ extensions Voicemail – Both traditional and voice-mail to e-mail Call Monitoring and Recording – Silent and barge-in for quality assurance
9. MarkeTel Pursuit Functions IP PBX PBX functions continued…. Conference Bridge – Bridge as many parties as need be into your important calls Anywhere Management – Remotely manage your MarkeTel Pursuit from anywhere Remote Agent – Allows agents and supervisors to work from anywhere Operator Groups – Reach multiple operators through a single phone line Call Forwarding – Stay in touch with your clients wherever you may be…
10. Additional IP PBX Features Integrates with any phone line – Supports both PSTN and VOIP lines on either handsets or soft phones Large Scalability – Have as many operators and phone lines as desired CRM Integration – Keep abreast of your clients needs with up-to-date information Portability – Move to a new location without waiting on the phone company to migrate your feature set over Flexible Software Architecture – Allows for frequent and speedy feature enhancements and updates Expandable Design – Functions as a predictive dialer when integrate with MarkeTel Prospector - Prospector maximizes productivity, reduces operating expenses and increases profits - Unlimited dispositions in suspend or call result entry - Automated hot transfer and continue next call
12. MarkeTel M Phone Navigate your call history, contact list and registered accounts easily. Simple to use dial pad with current call status box. Simple to read icons for phone functions. Drop down field keeps track of dialed numbers for quick dial.