Supply and Demand Management

1. Resourcing Supply & Demand 2017

2. Resourcing Supply & Demand
Key Phases
Planning &
Preparation
Discover Design
Install &
Transition
Operational
Management
13 to 26 weeks
8 to 16 weeks

3. Planning & Preparation
• Agree scope
• Create and agree plan
• Identify Project Stakeholders and Workstream Leads
• Create PID
• Create communications plan
• Conduct kick-off meeting
Timescales: 2 to 4 weeks dependent upon scale of programme
Output: Plan, PID, Comms Plan

4. Discovery
• Deep dive analysis into all processes related to Resourcing Supply &
Demand
• Survey people impacted by current service
• Resource Planning
• Budgetary approvals
• Internal resource deployment
• All channels to external resources:
• Permanent recruitment
• Consultancies
• Contractors
• SOW

5. Discovery
• Analysis of historical data
• Understand business drivers – cost, quality, speed variables
• Technology analysis
• Onboarding and offboarding
• Creation of detailed As-Is process flows
• Documented analysis of problems and opportunities
Timescales: 4 to 8 weeks dependent upon scale of programme
Output: As-Is process flows; As-Is problem and opportunity analysis

6. Design
• Creation of detailed To-Be process flows
• Detailed analysis of all problems and opportunities identified in
Discovery
• Recommended approaches to technology
• Detailed proposal to optimise resourcing supply & demand approach
Timescales: 2 to 4 weeks
Output: Detailed To-Be process flows; Technology recommendation;
Future state proposal

7. Install & Transition
• Creation of team to manage Resourcing Supply & Demand
• Implementation of technology solutions
• Change management
• Communications
• Training & Education
• Supplier negotiations and engagement
• Cutover management
Timescales: 5 to 10 weeks
Output: Operational Programme; Governance Plan;

8. Operational Management
• Programme governance
• Supplier management
• Technology optimisation
• Channel optimisation