MULTIDISCIPLINRY NATURE OF THE ENVIRONMENTAL STUDIES.pptx
07 benipayo10stepmarketingplan
1. The 10 Step Marketing Plan
Prof. Remigio Joseph De Ungria, MBA, CDM
Ateneo Graduate School of Business
2011 Edition
** The Illustrated and Annotated Guide to this Template
Can be found at www.hypermarketing2.com. Just search for
“10 step marketing plan” in the search box on the right side.
2. 2
10 STEP
Marketing Plan for
MetroHealth: Diagnostic Clinic
and Wellness Center
Margarita M. Benipayo
August 2015
3. This 10 Step Marketing Plan is part of the mandatory
requirements of Prof. Remigio Joseph De Ungria’s AGSB
marketing management class.
The data included in this report are based on publicly
available data such as those on internet websites, news,
package declarations, public reports.
When appropriate, data are “masked” so as not to create
unexpected conflicts.
The reports are posted and linked on slideshare, blogs and
facebook so that there is easier sharing among students
from different marketing classes.
Disclaimer
4. 1. PTM: Health Conscious and aware, class B-C
individuals, from Metro Manila
2. Who want to improve their health status, and health
seeking behavior.
3. They can choose between other independent
Diagnostic Clinics, or Tertiary Hospitals.
METRO HEALTH:
The Power to Make Smart Choices
5. 4. The gap is in enabling Class B-C groups to have
information concerning health, and having an
avenue to practice good health-related
behaviors, and an appropriate referral center.
5. Medical Diagnostic Market in the Philippines is
$41 billion; Medical Tourism grosses about
$2billion a year
METRO HEALTH:
The Power to Make Smart Choices
6. 6. Product
a. Diagnostic Clinic
b. Wellness Center (included
homeopathic medicine, recreational
activities)
c. Referral Center
6. Price
a. Price Matching focused on B-C class
b. Affiliated with private HMOs and
PhilHealth Accredited
Steps 6 to 10
Summary headline of the
marketing mix & strategy
7. 6. Promo
a. Radio Advertisments, word of mouth
b. Affiliation to Referral Hospitals, or
Private Clinics
6. Place: Ortigas, Makati Business
Center, Alabang, Taguig
7. Niche marketing geared toward PTM,
and differentiation through observing
local ‘health trends’
Steps 6 to 10
Summary headline of the
marketing mix & strategy
8. 1. The Primary Target Market
Demographics
Class B-C
18-40-years old
Lifestyle Working class
Health conscious
Behavior
Interested in exercise, developing good nutritional habits
Shows concern for health status, and willing to learn when to
refer to a tertiary health center
9. 2. PTM’s needs, wants &
demands
Needs
To attain a state of health which the client is happy with
Wants
State of the art facilities, and equipment both for medical and
recreational purposes
Licensed, and well credited staff members, and affiliated health
personel
Location is convenient for working age group
Demands
A versatile space that allows both medical and recreational needs
to be met
A fast referral unit from diagnostic center straight to affiliated
hospitals, or hospitals of choice
10. A conducive and supportive avenue to
practice health-related behavior
“I am happy and content
With my present overall
health status”
“Are there establishments that can
identify my present health status?
Besides providing this information,
What are the other amenities it
can provide?”
11. 3a. Direct and indirect
products
Direct
TMC Wellness Center, St. Luke’s Health and Wellness
Center
Indirect
Patient’s self-directed health behaviors, independent
diagnostic/wellness clinics, recreation centers
Other Variables
Location, pricing of health packages, listing of affiliated
health services, patient preference
12. 2x2 competitive Position Map
for Wellness Centers (
0-13 yrs 13-24 yrs 25-49 yrs 50yrs up
High
price
Low
Price
St. Lukes
TMC
13. Benefit Positioning vs. Brand
Matrix
as of 2011
METRO HEALTH ST. Luke’s
Health and
Wellness
TMC Wellness
and Aesthetics
Diagnostic Services
Women’s Wellness
Dermatologic
Clinics
Orthodontic
services
Specialty Clinics
Recreation facilities
(Gym, yoga
classes)
Tertiary Hospital
Services
14. 4. The Gap
Marketing opportunity
Holistic health care, not just in terms of infirmity
Provides avenue of out patient health care outside a
hospital setting
NWDs being Addressed
Convenient avenue to improve health behavior
Unique selling Proposition
15. 4. The gap
Unique selling Proposition
Not just a simple diagnostic, and wellness clinic, but
also includes recreational facilities that cater to
improving wellbeing such as exercise facilities
Catered for the convenience of the working class
A wellness center set outside the hospital setting
Able to create appropriate referrals when a clinical
case is identified
16. 5a. Market size
1. Market Share for Independent Diagnostic
Clinics approximates $41billion in the
Philippines
2. Only 2 well-known ‘wellness centers’ in Metro
Manila
3. Estimated B-C Population
Ortigas (Pasig): 70,000
Taguig: 60,000
Makati: 53,00
(PHILIPPINE STATISTICS AUTHORITY, 2007)
17. 5b. The Market Size
1. No present data for company
2. Market share of competitors
TMC Wellness and Aesthetics serves
400,00 people on an outpatient basis
annually
18. 5c. Estimate the market size
using customer data
Usage per day or per year
Per person
Check-Ups
Semi-annual wellness checkups
Recreational facilities
3x weekly usage of facilities
19. 6. The Product
Functions primarily as a wellness center
that provides
Diagnostic Services
Out Patient Check Ups
Referral Services
Recreational Facilities
20. 6. The Product
Functions primarily as a wellness center
that provides
Diagnostic Services
Out Patient Check Ups
Referral Services
Recreational Facilities
22. 7. Price
METRO HEALTH ST. Luke’s
Health and
Wellness
TMC Wellness
and Aesthetics
Diagnostic Services
Basic Health
Screening
Packages
2000-3, 000 ~10,000 No data
Recreation facilities
(Gym, yoga
classes)
24000-36000
a year; lifetime
membership
-- --
24. 8b. Promotions
Tie ups with Tertiary Hospitals for complex
cases
Referral listing of Private Clinics, and Other
hospitals
Accreditiation with HMOs and PhilHealth
Tie Up with major corporations for Human
Resources-CSR
25. 8b. Promotion Sample
REDEFINE YOUR
HEALTH
CLASSES AVAILABLE AT
METROHEALTH
TAGUIG, AND KAPITOLYO
6-8PM
9-10PM
PROMO PACKAGES
STARTING AT 1,500 (4
SESSIONS)
26. 9. Place
Where is your product available?
Preferably located in business districts
such as Ortigas Center-Kapitolyo; Fort,
Taguig; and the Makati Business District
(Ayala Center)
27. 10. Generic Winning Strategy
Differentiation and Niche
Emphasis on a wellness center with diagnostic
services
Is set apart by the recreational facilities available
Acts as a referral center
Focuses on improving health behaviors of young
working class
29. 1. Health Conscious and aware, working class B-C
(20-40 y/o)
2. Wellness Centers from private hospitals or
independent wellness centers
3. Holistic care outside the hospital, and recreational
activities focused on health
4. $41 billion for diagnostic clinics, $billion for Medical
Tourism
Steps 1 to 5
Summary headline of your
PTM and market
30. 6. A wellness center (both for recreation and
health concerns)
7. For class B-C (middle class)
8. Promotional events, Word of Mouth
9. Primarily Metro Manila’s business districts
10. Niche and Differentiation
Steps 6 to 10
Summary headline of the
marketing mix & strategy