Presentation about Innovative outsourcing by Manolo de la Fuente at the The European Shared Services & Outsourcing Network 2011

1. Innovative Outsourcing
Transforming a Cost Reduction Programme
into a Sustainable Business Model
TNT Post Shore, Manolo de la Fuente
11th European Shared Services & Outsourcing Week

2. Agenda
• The challenge for TNT Post
• The answer
• Our answer
• Video coding
• A new business model

3. The challenge
Declining mail volume TNT Post in the Netherlands
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
Q1

4. The answer

5. The hand of God

6. Screw it, let’s do it

7. Hope for a disaster

8. Confront, don’t discuss

9. Off shoring Video Coding

10. Off shoring Video Coding: Results
500
12
70
Flexibility
On time
Cost savings
The possibility to
increase or decrease data
entry capacity by more than
500% within 15 minutes
12-second turn-around
time for video-encoded
mail piece
70% cost savings
per year

11. A new business model: scanning and data entry

12. Can we help others, with our expertise?

13. Areas where data entry take place
Level of
complexity
many flows
many formats
many points of entry
Archives
Books
Surveys
Claims
Invoices
Connotes
Reply
services
single flows
single formats
single points of entry
Off line
Same day
X-ray
coding
Video
coding
Real time
Turn around
time

15. Learnings