Global Culture and Values, revealing how values and beliefs typically impact administrative interactions and influence administrative behaviour. It poses three major arenas for cross culture administrative skills:the domestic work environment, the integration of organisational cultures and values and the international or cross border market place cultural values.
2. Topics Covered
Definition of culture
Concept of Cross cultural management
Elements of culture
Determinants of culture
Level of culture
Goals of cross cultural Management
Cross Cultural Theories
Cross Cultural Communication
Different approaches of Cross-Cultural Management
3. Learning Objectives
The effect of Cross-culture on organizational
performance and its impact on administrative skill
Concept of cross- cultural management and its
influence on the corporate world.
To be able to compare with different cultures and
values in different natures of organizations ; and
Able to realize the fundamental issues in cross-
cultural management.
4. PAIR SHARE-ACTIVITY
FIND A PATNER INSIDE
THE CLASS ROOM
SHARE YOUR
ORG.CULTURE AND
VALUES
WHAT IS COMMON
PRACTICE IN YOUR
ORG.
WHAT MAKE YOUR
ORG. DIFFERENCE !
IS CULTURE
INFLUENCE YOUR CO-
WORKER!!
ARE YOU HAPPY WITH
YOUR WORK PLACE!
WHAT MAKE YOU
HAPPY/ UNHAPPY!
WORK LIFE BALANCE
AND YOUR CURRENT
ORG.
5. Definition of Culture
Culture :
Acquire knowledge that people use to interpret
experience and generate social behaviour”
Culture forms values, create attitude, influence
behaviour
According to Singer, the anthropological concept of
culture covers all facets of humans in society:
knowledge, behaviour, beliefs, art, morals, law,
customs, etc. (Singer 1968).
6. The Cultures have Visible and
invisible aspects
VISIBLE Invisible
Body Language Family Values
Dress Code Role of sexes
Way of life Friendly pattern
8. Cross Cultural Management
Cross cultural
management involves
managing work teams
in ways that considers
the differences
in cultures, practices
and preferences of
consumers in a global or
international business
context.
9. CCM
Manage People according to their cultural differences
According to –
Geert Hofstede :
‘’ Culture is the collective programming of the mind
which distinguishes the member of one human group
from another”
11. What is Cross-Cultural
Management
CCM is a fairly new field that is based on theories and
research form:
Cross cultural psychology
International Business
Organizational behaviour
Human Resource
Anthropology
14. Characteristics of cultures
Culture is learned
Culture is unconsciousness
Culture is shared
Culture is integrated
Culture is symbolic
Culture is a way of life
Culture is dynamic
Culture is relative
Culture is universal
21. Cross culture and Globalization
Globalization is a
process of interaction
and integration among
the people, companies,
and governments of
different nations, a
process driven by
international trade and
investment and aided by
information technology
22. Cross culture and Globalization
Globalization has probably developed faster than our
capacity to” digest “
Most large companies have same kind of business
relations with customers , companies ,employees , or
various stake –holders in other countries… and
cultures.
Many employees and managers deal with people from
other cultures on a constant basis
Most of us have a close relation and experience with
only one or two cultures
23. Cross culture and Globalization
Cross cultural management helps organization
member to gain better understanding of other cultures
, of their culture and of the consequences of people
from different cultures working together
24.
25. Goals of Cross Cultural
Management
Understand how national cultures affect management
practices
Indentify the similarities and differences across
cultures in various management practices and
organizational context
Increase effectiveness in global management
Identify the intercultural behaviour, international
behaviour , intercultural conflict
26. The Level of Culture
National Culture
Industrial and
Business
Culture
Organizational
Culture
Individual
Culture
27. Level of Culture
Dominant Culture :Pervasive and extends to the whole
country
Sub Culture: Practices are different from one place to
another place
Organizational : Each organization has a own culture.
Mc donald’s is different form KFC while KFC is
different from Jollibbe.
Occupational: An accountant for example specks the
same financial language whether He or She is an
Indian or American.
28. Cross Cultural Theories
Organizational Culture
varies one from another
based on four factors :
Organizational objectives
and Goals
Competitive challenge
Nationals Variables and
Socio Cultural variables
like different religion,
Language and education
Cultural diversity and
Multi-culturism
29. Problems of Cultures Differences
People in different countries have different ways to
interpret events, they have different habits, values, and
ways of relating to one another. When they come
across, problem pops up.
People tend to view their cultural practices right while
other as wrong or peculiar. This is called
ethnocentrism
Gestures and body movements and beliefs and
practices related to human relationships are the two
main factors that impacts communication.
35. Building an Integral behavioural-Based
Framework for Developing CCM
Develop and cultivate complex cross-cultural
relationships in a global setting
Motivate people of different talent pools, backgrounds,
disciplines and generations
Develop a framework for effective problem-solving
across cultures
Assess the current culture, understand the leadership
role in the change process required for high
performance
36. Building an Integral behavioural-Based
Framework for Developing CCM
Implement self change and change in the people
Design effective systems and structures, overcome
barriers,
Decrease resistances and create an environment of
driving change and commitment to high performance
37.
38. Text books and References
Velo, Veronica, Cross- Cultural Management, Business
Expert Press, LLC,2012
Mckeena, E and Beech, N , Human Resource Management,
A concise Analysis, Pearson Education Unlimited,2002
Cross-Culture Management Research, Peter B Smith, 2011
Advances in Cross culture decision Making; Delean
Schmorrow and Densie Aicolson
Everett M. Rogers, William B. Hart, & Yoshitaka Miike
(2002). Edward T. Hall and The History of Intercultural
Communication: The United States and Japan. Keio
Communication Review No. 24, 1-5. Accessible
at http://www.mediacom.keio.ac.jp/publication/pdf2002/r
eview24/2.pdf
39. Text books and References
Walsh, Michael (1997), Cross cultural communication
problems in Aboriginal Australia
Everett M. Rogers, William B. Hart, & Yoshitaka Miike
(2002). Edward T. Hall and The History of Intercultural
Communication: The United States and Japan. Keio
Communication Review No. 24, 1-5. Accessible
at http://www.mediacom.keio.ac.jp/publication/pdf2002/r
eview24/2.pdf
Modes and models for transcending cultural differences in
international classrooms. Journal of Research in
International Education, 10(1), 5-
27. http://jri.sagepub.com/content/10/1