1.  : Mani.neta15@gmail.com MANIKANTA KODI
 : +91 – 8970150382
OBJECTIVE:
Seeking a challenging & rewarding opportunity with an organization of repute which recognizes/utilizes my true
potential while nurturing my analytical & technical skills
SUMMARY:
 Having 2.2 years of IT and Service-Now experience.
 Played a Vital role as a Developer and as an Admin.
 Worked on Major modules like Problem Management, Incident Management, Change Management etc.,
 Worked on the Email Notifications.
 Provided support during the UAT process and post production deployment.
 Excellent interpersonal skill as well as ability to work effectively within the team and client.
PROFESSIONAL EXPERIENCE:
 Currently, working as Software Engineer for UNISYS GLOBAL SERVICES, Bangalore since July 2013 to till date.
TECHNICAL SKILLS:
 C, SQL
 JavaScript
 Service-Now
 Catia V5
ACADEMICS:
 Completed B.Tech in Mechanical Engineering from Nalla Narsimha Reddy Engineering College, JNTUH
University in 2013 with 72%.
 Completed XII in 2009 from Board Of Intermediate Education with 83%.
 Completed X in 2007 from Secondary School Certificate (AP Board) with 74%.
ACHIEVEMENTS:
 Our team has got the “Team Recognition Award” for meeting the client expectations and on time delivery of
the releases.

2. WORK EXPERIENCE:
Projects: SI Services, PACS
Technology: Service-Now
Roles: Developer, Administrator
 Service Now offers on-demand IT service management. This software as a service (SaaS) platform contains a
number of modular applications that can vary by instance and user.
 Employees use Service Now to request IT business services, such as reporting a service interruption or
ordering a computer.
Have extensive working knowledge in major modules like,
 Infrastructure Service Request
 Change Management
 Incident Management
 Problem Management
 My Notifications
Responsibilities:
 I handle the responsibilities of a Service Now developer to contribute design & development of Service-
Now.
 Daily/weekly calls with client, Gathering/Documenting requirement from client, providing the estimate,
level of efforts based on the requirements.
 Developing and configuring Business Rules, Script Includes, UI Policies, Catalog Client Scripts and Client
Scripts, etc.
 Configuring Email Notifications.
 Creating Users, Groups, and Roles necessary for the access.
 Designing new Workflows and modifying the existing workflows according to new requirements.
 Creating custom Tables, Fields and configuring Access Controls over them.
 Configuring Data Sources, Import Sets, SLAs.
 Enhancing the Service-Now functionality by customized JavaScript code to support the new business needs.
 Deployment checklist and test case document preparation.
 Performing unit testing and integration testing with other developers for the cross stream development
projects.

3.  Following the GREP process to develop and deploy the code in development to production environments.
 Incorporating the coding standards and best practices in the implementation.
 Deploying the developed code to UAT/Production instances using Update Sets.
 Providing support during the UAT process and post production deployment.
 Root Cause Analysis for the incidents and interruptions in process flow and applying fix for the same within
the SLA duration.
 Working on live production servers on daily basis.
 Ability to work in groups as well as independently with minimal supervision.
 Proactively working on the issues and getting it resolved ASAP such that there is no impact to the users.
 Excellent interpersonal skill as well as ability to work effectively within the team and client.
Declaration:
I hereby declare that all the above information furnished about me is true to the best of my
knowledge and belief.
Place: Manikanta Kodi
Date: