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Emotional intelligence


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Emotional intelligence

  2. 2. Two minds… Head or heart Rational mind & Emotional mind Emotions - Impulsive Rational – Logic IQ Vs EQ Emotional intelligence?
  3. 3. History Salovey and Mayer coined the term emotional intelligence in 1990, as“a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action”
  4. 4. History .. In the early 1990’s Daniel Goleman argued that IQ alone was not an accurate predictor of success. Goleman has tried to represent this idea by making a distinction between emotional intelligence and emotional competence. The emotional competencies are linked to and based on emotional intelligence.
  5. 5. Emotional Competence: Emotional Intelligence (EI) describes the ability, capacity, skill to identify, assess, and manage the emotions of one’s self, of others, and of groups. Emotional competence refers to the personal and social skills that lead to superior performance in the world of work, e.g. the ability to recognize accurately what another person is feeling enables one to develop a specific competency such as Influence.
  6. 6. Plutchik’s wheel of emotions: According to Robert Plutchik, humans and animals experience eight basic categories of emotions that motivate adaptive behaviour : fear, surprise, sadness, disgust, anger, anticipation, joy, and acceptance. These are arranged in order in a circle, with adjacent emotions (e.g. fear and surprise) being functionally alike and opposing emotions (e.g. fear and anger) being functionally opposite.
  7. 7. MODEL’S OF EI:1.Ability based EI Model Salovey and Mayers conception of EI ;This model defines emotional intelligence as involving the abilities to: PERCEIVING EMOTION USING EMOTIONS TO FACILITATE THOUGHT UNDERSTANDING EMOTIONS MANAGING EMOTIONS
  8. 8. 2.The trait EI model Petrides and colleagues proposed a conceptual distinction between the ability based model and a trait based model of EI. Trait EI refers to an individuals self- perceptions of their emotional abilities. This definition of EI encompasses behavioral dispositions and self perceived abilities and is measured by self report, as opposed to the ability based model which refers to actual abilities.
  9. 9. 3.Mixed model-Goleman’s model: Goleman focuses on EI as a wide array of competencies and skills that drive leadership performance. Self-awareness Self-management Social awareness Relationship management
  10. 10. Self-Awareness Social Awareness - Emotional self- - Empathy and perceiving awareness othersRecognition - Knowledge of - Service orientation strengths & - Organizational weaknesses awareness - Self-confidence Self-Management Relationship Management - Self-control -Helping others (emotional control) -- Skill in influencing - Trustworthiness -- Communication and honesty - Conflict managementRegulation - Conscientiousness - Leading effectively - Adaptability - Change catalyst - Achievement drive - Building bonds - Initiative - Team work and collaboration
  11. 11. High EI:
  12. 12. In a nut shell, EI is all about- Abilities to accurately perceive emotions Capacity to reason about emotions to understand emotions and emotional knowledge Reflectively regulate emotions so as to promote emotional and intellectual growth
  13. 13. THANK YOU