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Embracing the Agile Mindset

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This co-presented experience report at #Agile2016 is about our journey of agile changes in higher education administration, and what we learned from our mistakes.

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Embracing the Agile Mindset

  1. 1. @MHWILLEKE @MARSEESA Embracing the Agile Mindset for Organisational Change MARIAN WILLEKE, PHD SCOTT MARSEE, PHD MHWILLEKE.COM /IN/MARIANWILLEKE @MHWILLEKE /IN/SCOTTMARSEE @MARSEESA AGILE 2016 #AGILE2016
  2. 2. @MHWILLEKE @MARSEESA Enthusiasm Continuous Improvement Positive Change
  3. 3. @MHWILLEKE @MARSEESA Our Culture: Change = Chaos
  4. 4. @MHWILLEKE @MARSEESA What We Wanted Safety and trust. High productivity. Increased output. Improved quality.
  5. 5. @MHWILLEKE @MARSEESA Why We Wanted the Change Naïve belief that simply “doing it again” would have the same results.
  6. 6. @MHWILLEKE @MARSEESA Learning Takeaway #1 Process solutions are not plug and play. We must take in account and respect the New contexts. Added complexity. More stakeholders.
  7. 7. @MHWILLEKE @MARSEESA Previous Working Plan 1. Embrace the planning, iterative reviews, and review cycles of Scrum 2. Adopt the principles of the Agile manifesto in the relationships with our writers 3. Obtain the transparency and workflow of Kanban 4. Create a strong level of trust, resulting in quality delivery
  8. 8. @MHWILLEKE @MARSEESA 10 20 hours course development *10-25 courses per degree program 3-5 hours per course waste 8-10 12-16 week cycles 2-3 monthly team calls Hundreds of team emails 3 2 0 5 6 3 ASSOC IAT E S BAC HE LORS MAST E RS DEGREE PROGRAMS COMPLETED ADDIE Agile
  9. 9. @MHWILLEKE @MARSEESA Successful! Because…. 1. We had a single directive. Make online curriculum reliable, consistent, and aligned with appropriate instructional principles and ensure the online faculty training and preparedness. 2. There were four of us. Online Director. Instructional Designer. Technical Editor. Faculty Coordinator. 3. Due to our success, we had the protection from administration, answering only to the Dean. 4. Due to being remote and our output unseen, we were blissfully alienated from politics.
  10. 10. @MHWILLEKE @MARSEESA How we were…. SILO ONE All online curriculum for every degree program SILO TWO All onsite curriculum for every degree program
  11. 11. @MHWILLEKE @MARSEESA • Autonomous without context • No dependencies • Our own happy world Before… After… • Autonomous with context • High dependencies • Role of influencing
  12. 12. @MHWILLEKE @MARSEESA Program Directors Business Nursing Gen Ed & Social Science Ministry
  13. 13. @MHWILLEKE @MARSEESA Program Directors Curriculum Delivery
  14. 14. @MHWILLEKE @MARSEESA Program Directors Curriculum Delivery Faculty Services
  15. 15. @MHWILLEKE @MARSEESA Program Directors Curriculum Delivery Faculty Services Marian Marian Scott
  16. 16. @MHWILLEKE @MARSEESA Growth can bring difficult change…. • Politics • Communication • Many new roles • Many lost competencies • Confused contributors
  17. 17. @MHWILLEKE @MARSEESA Program Directors Curriculum Delivery So, we picked a process to transform…. Curriculum Development!
  18. 18. @MHWILLEKE @MARSEESA Excited about the opportunity for using the Scrum roles more effectively, we achieved buy-in on this model …
  19. 19. @MHWILLEKE @MARSEESA But, process solutions are not plug and play! Challenges included: • Tool v. Understanding • Defensive v. Empathy • “Get it done” v. Value • Training v. Mentoring • Mini-silos v. Collaboration
  20. 20. @MHWILLEKE @MARSEESA Learning Takeaway #2 Mindset over Process Instructional designer would only email and did not perform iterative reviews resulting in frustrated writer, furious director, and anemic course. Response: I filled out each stage’s forms. Cyclical reviews (teachable course at each sprint) were not valued. Collaboration was actively avoided. Getting artifacts delivered was all that mattered.
  21. 21. @MHWILLEKE @MARSEESA So yes… Processes need to be right in order to drive behaviours we want… but…
  22. 22. @MHWILLEKE @MARSEESA Mindset must be developed to create right process. Image by http://agilitrix.com/ @MichaelSahota
  23. 23. @MHWILLEKE @MARSEESA Learning Takeaway #3
  24. 24. @MHWILLEKE @MARSEESA Mindset values that inform communication patterns… Context and empathy over Transactional process Co-owning collaboration over Telling, or even worse, Selling Clarity of purpose over Agenda and task setting Flexible path due to vision over Movement from process = chaos
  25. 25. @MHWILLEKE @MARSEESA Our Results: Change = Chaos
  26. 26. @MHWILLEKE @MARSEESA Keep the right things simple. Don’t be afraid of the complex things.
  27. 27. @MHWILLEKE @MARSEESA Appreciate Context Respect Iterative Change Focus on Mindset

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