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MARIKINA VALLEY MEDICAL CENTER
MAKING CHANGES. MODIFYING VALUES
https://www.linkedin.com/in/majellegagtanramos/
GROUP 3
Gagtan, Majelle | Galano, Jhoan
Morales, Daffy | Muñoz, Ma. Rowena | Pionilla,
Cyrille
Ateneo Graduate School of Business MBA-H v88
https://www.linkedin.com/in/ma-rowena-munoz/ https://www.linkedin.com/in/cyrille-pionilla
https://www.linkedin.com/in/jhoantgalano/
https://www.linkedin.com/in/daffydocmorales/
1. What is NEW in the Valley?
2. Strategize to Specialize
3. The Needs of the Valley
4. Converting Competitors to Collaborators
5. 3 V’s: Valley. Value. Victory
Marikina Valley Medical Center
Making Changes. Modifying Values
What is new in the valley?
VALUES
Integrity
Stewardship
Teamwork
Excellence
Professionalism
What do customers say about us?
Expensive
Lack of parking
Flood prone
Public perception
1. What is NEW in the Valley?
2. Strategize to Specialize
3. The Needs of the Valley
4. Converting Competitors to Collaborators
5. 3 V’s: Valley. Value. Victory
Marikina Valley Medical Center
Making Changes. Modifying Values
Refocus on non-COVID cases
Synergistic collaboration
Strategize to Specialize
What categories do we choose?
Offer Superspecialized
Services
COVID Home Care
● Allows early diagnosis and
treatment of COVID
● Allows “diversion” of care to home
● Less expensive
● Removes stigma of hospital
REFOCUS
GOAL: Transitioning COVID care to
homecare, allowing unimpeded care to
previously neglected services:
❏ Cancer
❏ Cardiovascular
❏ Surgery
❏ Dialysis
❏ Pediatrics
Cancer Care Unit
Cardiac Catheterization
Blood Bank
GOALS:
● Highlighting, but not excluding services
that MVMC can offer that many other
nearby institutions cannot provide.
● Attending to the immediate needs of the
community.
Strategize to Specialize
General Schema of Strategies
Cancer Unit
What do we offer?
Strategize to Specialize
The of the Valley
What do we offer?
Strategize to Specialize
The of the Valley
UNIQUE
SELLING
PROPOSITION
UNIQUE SELLING PROPOSITION
What do we offer?
Heart attack . . . Race against TIME
Heart and Vascular Center: Cardiac Catheterization Laboratory
1. Coronary Angiogram / Angioplasty
2. Peripheral Angiogram / Angioplasty
3. Permanent Pacemaker Insertion / Implant
4. Endovascular Aortic Aneurysm Repair (EVAAR)
5. Minimally Invasive Cardiac Surgeries
6. Open Heart Surgery
Strategize to Specialize
Heart and Vascular Center
Cardiovascular Operating Suite
Services offered:
1.Open heart surgery
2.Coronary angiogram/angioplasty
3.Endovascular Aortic Procedures
4.Thoracic aortic aneurysm repair
5.Adult Congenital Heart disease
6. Minimally Invasive Cardiac Surgery
Heart and Vascular Center
Cardiovascular Operating Suite
Services offered:
1.Open heart surgery
2.Coronary angiogram/angioplasty
3.Endovascular Aortic Procedures
4.Thoracic aortic aneurysm repair
5.Adult Congenital Heart disease
6. Minimally Invasive Cardiac Surgery
Manila Doctors Hospital
● Angiogram - 439
● Angioplasty - 228
● Pacemaker - 59
● EVAR - 2
● Others - 68
Manila Hospital
● CABG -
● Bentall - 5
● AAA Repair - 5
● Minimally invasive - 61
● Others - 35
Marikina Valley Medical Center
Heart and Vascular Center Actual Procedures
28M
46M
Year Total
Admission
Heart-related
Cases
Acute
Cardiovascular
Procedures
% Revenue Revenue
Growth
2019 9000 1265 14% ---
2020 5600 938 153 16% 28M
64%
2021 8200 1042 188 18% 46M
UNIQUE SELLING PROPOSITION
BLOOD DONOR BLOOD PROCESSING
How do we collect and process the blood?
REDder than Red
BLOOD COMPONENTS/ STORAGE
PATIENTS
OTHER
HOSPITALS
Whole Blood
Packed Red Cell
Platelets
(Random Donor and Apheresed)
Plasma
Cryoprecipitate
PRODUCTS
Strategize to Specialize
Blood Banking Facility
Blood Banking Facility
Strategize to Specialize
SERVICES
National Voluntary Blood
Service Program
Donor Screening
Donor Selection and Counseling
Storage of Blood Components
Component Preparation
Selective Blood Donation via
Apheresis Machine
Crossmatching
Cancer
Unit
Blood Banking Facility
Strategize to Specialize
The ONLY Hospital Blood Bank PLUS Other Services in the Area
Blood Banking Facility
Strategize to Specialize
Collect high-quality plasma to make several doses to the recipient.
No blood is wasted. Unwanted components of blood are re-infused back to the donor’s bloodstream
Blood Banking Facility
Only Blood Banking Facility in the Area
Total Blood Collection: 1,474
(All collected blood were used for in house cases only,
no partnership during this period yet)
January: 182 (12%)
February: 280 (19%)
March: 186 (13%)
April: 138 (9%)
May: 390 (26%)
June: 298 (20%)
Blood Banking Facility
Only Blood Banking and Collection Facility in the Area
July August September Total Utilization Percentage
In house 285 201 127 613 74%
Other Hospital
(Start of Partnership)
58 94 63 215 26%
Total Blood Collection 343 295 190 828 100%
UNIQUE SELLING PROPOSITION
Cancer Unit
Strategize to Specialize
Cancer Unit
1. Biotherapy
2. Hormonal Therapy
3. Blood Transfusion
4. Injection of chemotherapeutic drug/ hormones
UNIQUE SELLING PROPOSITION
UNIQUE SELLING PROPOSITION
Strategize to Specialize
MVMC COVID HOME CARE
1. Initial assessment
2. Chest X-ray and CBC
3. Telemedicine consults with Internists
4. 2 days home visit and daily monitoring
5. COVID care kit
6. Medical Certificate
1. What is NEW in the Valley?
2. Strategize to Specialize
3. The Needs of the Valley
4. Converting Competitors to Collaborators
5. 3 V’s: Valley. Value. Victory
Marikina Valley Medical Center
Making Changes. Modifying Values
PRIMARY TARGET MARKET
The NEEDS of the Valley
Knowing our 3 C’S: CUSTOMERS
THROUGH SICKNESS AND IN HEALTH
RIZALEÑO
Marikina Market
vs. Market Penetration
Antipolo Market
vs. Market Penetration
Percentage
Total population 456,059 887,399 1%
MVMC Market share 2,804 675 0.01%
Percentage and market share
2015 Market Penetration of MVMC
DEMOGRAPHICS : Geography
Cities closest to Marikina:
Quezon City
San Juan City
Pasig and Mandaluyong
Makati
Identifying Market
The Needs of the Valley
Cardiac catheterization
Blood and its components
Cancer Care
COVID Home Care
Identifying Market
Target Market
Identifying Market
The Needs of the Valley
BENEFITS
Cardiac catheterization, Cardiovascular surgical suite
Target Market
Philippine and Philippine-American Health Statistics, 1994-2018
Identifying Market
The Needs of the Valley
BENEFITS
Provision of safe blood components
Target Market
Identifying Market
The Needs of the Valley
BENEFITS
Cancer treatment
Target Market
Philippine and Philippine-American Health Statistics, 1994-2018
Cancer Care and
Chemotherapy Unit
Identifying Market
The Needs of the Valley
BENEFITS
Care of COVID patients at home
Target Market
Knowing our 3 C’S: COMPANY
HEALTHCARE BEYOND BOUNDARIES
Primary Subspecialty Referral Center in
Marikina and Rizal
Service with compassion, competent
treatment and reliable healthcare delivery
Strategic Location
Knowing our 3 C’S: COMPETITION
SETTING THE STANDARDS IN HEALTHCARE
1. What is NEW in the Valley?
2. Strategize to Specialize
3. The Needs of the Valley
4. Converting Competitors to Collaborators
5. 3 V’s: Valley. Value. Victory
Marikina Valley Medical Center
Making Changes. Modifying Values
Referral network from nearby hospital
BRIDGING THE GAP IN HEALTHCARE
Other private clinics and
health centers
MARKETING STRATEGY
This is how we do it: Hub and Spoke Referral Program
Dealing with Competition
Offers quality healthcare in the service of communities in the
CAMANAVA and Rizal
Establishes a training hospital in Antipolo City and Rizal Province
that will not only cater to the healthcare needs of the populace but at
the same time nurture the production of a new breed of specialized
physicians
Competitors inspire you to achieve more
HEART AND VASCULAR CENTER
MOLECULAR LABORATORY
COVID HOME CARE
DIGITAL MAMMOGRAPHY
PICU / NICU
BLOOD BANK
CANCER UNIT
RESIDENCY TRAINING PROGRAM
Competitors inspire you to achieve more
Dealing with Competition
1. What is NEW in the Valley?
2. Strategize to Specialize
3. The Needs of the Valley
4. Converting Competitors to Collaborators
5. 3 V’s: Valley. Value. Victory
Marikina Valley Medical Center
Making Changes. Modifying Values
Market Changes MVMC Response
The lack of COVID facilities ● COVID Home Care Program
● Molecular Laboratory
● Strengthen the reputation for medical care
Changes in the market in the last 12 months
2021: MVMC Response to the market shifts
Changes in the market in the last 12 months
2021: MVMC Response to the market shifts
Market Changes MVMC Response
Neglecting other medical (Non-covid cases) ● Community program (Lecture series, lay forum)
● Home care service (Laboratories)
● Telemedicine
Collaboration with other hospitals ● Strengthening of the Hub and Spoke Referral Program
3 V’s:
Valley
Value
Victory
Recommendation
1. What is NEW in the Valley?
2. Strategize to Specialize
3. The Needs of the Valley
4. Competitors vs. Collaborators
5. 3 V’s: Valley. Value. Victory
Marikina Valley Medical Center
Making Changes. Modifying Values
Summary
MARIKINA VALLEY MEDICAL CENTER
MAKING CHANGES. MODIFYING VALUES
https://www.linkedin.com/in/majellegagtanramos/
GROUP 3
Gagtan, Majelle | Galano, Jhoan
Morales, Daffy | Muñoz, Ma. Rowena | Pionilla,
Cyrille
Ateneo Graduate School of Business MBA-H v88
https://www.linkedin.com/in/ma-rowena-munoz/ https://www.linkedin.com/in/cyrille-pionilla
https://www.linkedin.com/in/jhoantgalano/
https://www.linkedin.com/in/daffydocmorales/

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MA 20.111: USP and PTM v88_Grp3MVMC

  • 1. MARIKINA VALLEY MEDICAL CENTER MAKING CHANGES. MODIFYING VALUES https://www.linkedin.com/in/majellegagtanramos/ GROUP 3 Gagtan, Majelle | Galano, Jhoan Morales, Daffy | Muñoz, Ma. Rowena | Pionilla, Cyrille Ateneo Graduate School of Business MBA-H v88 https://www.linkedin.com/in/ma-rowena-munoz/ https://www.linkedin.com/in/cyrille-pionilla https://www.linkedin.com/in/jhoantgalano/ https://www.linkedin.com/in/daffydocmorales/
  • 2. 1. What is NEW in the Valley? 2. Strategize to Specialize 3. The Needs of the Valley 4. Converting Competitors to Collaborators 5. 3 V’s: Valley. Value. Victory Marikina Valley Medical Center Making Changes. Modifying Values
  • 3.
  • 4. What is new in the valley?
  • 5.
  • 7. What do customers say about us? Expensive Lack of parking Flood prone Public perception
  • 8. 1. What is NEW in the Valley? 2. Strategize to Specialize 3. The Needs of the Valley 4. Converting Competitors to Collaborators 5. 3 V’s: Valley. Value. Victory Marikina Valley Medical Center Making Changes. Modifying Values
  • 9. Refocus on non-COVID cases Synergistic collaboration Strategize to Specialize What categories do we choose? Offer Superspecialized Services
  • 10. COVID Home Care ● Allows early diagnosis and treatment of COVID ● Allows “diversion” of care to home ● Less expensive ● Removes stigma of hospital REFOCUS GOAL: Transitioning COVID care to homecare, allowing unimpeded care to previously neglected services: ❏ Cancer ❏ Cardiovascular ❏ Surgery ❏ Dialysis ❏ Pediatrics Cancer Care Unit Cardiac Catheterization Blood Bank GOALS: ● Highlighting, but not excluding services that MVMC can offer that many other nearby institutions cannot provide. ● Attending to the immediate needs of the community. Strategize to Specialize General Schema of Strategies
  • 11. Cancer Unit What do we offer? Strategize to Specialize The of the Valley
  • 12. What do we offer? Strategize to Specialize The of the Valley
  • 14. What do we offer? Heart attack . . . Race against TIME
  • 15. Heart and Vascular Center: Cardiac Catheterization Laboratory 1. Coronary Angiogram / Angioplasty 2. Peripheral Angiogram / Angioplasty 3. Permanent Pacemaker Insertion / Implant 4. Endovascular Aortic Aneurysm Repair (EVAAR) 5. Minimally Invasive Cardiac Surgeries 6. Open Heart Surgery Strategize to Specialize
  • 16. Heart and Vascular Center Cardiovascular Operating Suite Services offered: 1.Open heart surgery 2.Coronary angiogram/angioplasty 3.Endovascular Aortic Procedures 4.Thoracic aortic aneurysm repair 5.Adult Congenital Heart disease 6. Minimally Invasive Cardiac Surgery
  • 17. Heart and Vascular Center Cardiovascular Operating Suite Services offered: 1.Open heart surgery 2.Coronary angiogram/angioplasty 3.Endovascular Aortic Procedures 4.Thoracic aortic aneurysm repair 5.Adult Congenital Heart disease 6. Minimally Invasive Cardiac Surgery Manila Doctors Hospital ● Angiogram - 439 ● Angioplasty - 228 ● Pacemaker - 59 ● EVAR - 2 ● Others - 68 Manila Hospital ● CABG - ● Bentall - 5 ● AAA Repair - 5 ● Minimally invasive - 61 ● Others - 35
  • 18. Marikina Valley Medical Center Heart and Vascular Center Actual Procedures 28M 46M Year Total Admission Heart-related Cases Acute Cardiovascular Procedures % Revenue Revenue Growth 2019 9000 1265 14% --- 2020 5600 938 153 16% 28M 64% 2021 8200 1042 188 18% 46M
  • 20. BLOOD DONOR BLOOD PROCESSING How do we collect and process the blood? REDder than Red BLOOD COMPONENTS/ STORAGE PATIENTS OTHER HOSPITALS
  • 21. Whole Blood Packed Red Cell Platelets (Random Donor and Apheresed) Plasma Cryoprecipitate PRODUCTS Strategize to Specialize Blood Banking Facility
  • 22. Blood Banking Facility Strategize to Specialize SERVICES National Voluntary Blood Service Program Donor Screening Donor Selection and Counseling Storage of Blood Components Component Preparation Selective Blood Donation via Apheresis Machine Crossmatching
  • 23. Cancer Unit Blood Banking Facility Strategize to Specialize The ONLY Hospital Blood Bank PLUS Other Services in the Area
  • 24. Blood Banking Facility Strategize to Specialize Collect high-quality plasma to make several doses to the recipient. No blood is wasted. Unwanted components of blood are re-infused back to the donor’s bloodstream
  • 25. Blood Banking Facility Only Blood Banking Facility in the Area Total Blood Collection: 1,474 (All collected blood were used for in house cases only, no partnership during this period yet) January: 182 (12%) February: 280 (19%) March: 186 (13%) April: 138 (9%) May: 390 (26%) June: 298 (20%)
  • 26. Blood Banking Facility Only Blood Banking and Collection Facility in the Area July August September Total Utilization Percentage In house 285 201 127 613 74% Other Hospital (Start of Partnership) 58 94 63 215 26% Total Blood Collection 343 295 190 828 100%
  • 28. Strategize to Specialize Cancer Unit 1. Biotherapy 2. Hormonal Therapy 3. Blood Transfusion 4. Injection of chemotherapeutic drug/ hormones
  • 29.
  • 32. Strategize to Specialize MVMC COVID HOME CARE 1. Initial assessment 2. Chest X-ray and CBC 3. Telemedicine consults with Internists 4. 2 days home visit and daily monitoring 5. COVID care kit 6. Medical Certificate
  • 33. 1. What is NEW in the Valley? 2. Strategize to Specialize 3. The Needs of the Valley 4. Converting Competitors to Collaborators 5. 3 V’s: Valley. Value. Victory Marikina Valley Medical Center Making Changes. Modifying Values
  • 34. PRIMARY TARGET MARKET The NEEDS of the Valley
  • 35. Knowing our 3 C’S: CUSTOMERS THROUGH SICKNESS AND IN HEALTH RIZALEÑO
  • 36. Marikina Market vs. Market Penetration Antipolo Market vs. Market Penetration Percentage Total population 456,059 887,399 1% MVMC Market share 2,804 675 0.01% Percentage and market share 2015 Market Penetration of MVMC
  • 37. DEMOGRAPHICS : Geography Cities closest to Marikina: Quezon City San Juan City Pasig and Mandaluyong Makati
  • 38. Identifying Market The Needs of the Valley Cardiac catheterization Blood and its components Cancer Care COVID Home Care
  • 40. Identifying Market The Needs of the Valley BENEFITS Cardiac catheterization, Cardiovascular surgical suite Target Market Philippine and Philippine-American Health Statistics, 1994-2018
  • 41. Identifying Market The Needs of the Valley BENEFITS Provision of safe blood components Target Market
  • 42. Identifying Market The Needs of the Valley BENEFITS Cancer treatment Target Market Philippine and Philippine-American Health Statistics, 1994-2018 Cancer Care and Chemotherapy Unit
  • 43. Identifying Market The Needs of the Valley BENEFITS Care of COVID patients at home Target Market
  • 44. Knowing our 3 C’S: COMPANY HEALTHCARE BEYOND BOUNDARIES Primary Subspecialty Referral Center in Marikina and Rizal Service with compassion, competent treatment and reliable healthcare delivery Strategic Location
  • 45. Knowing our 3 C’S: COMPETITION SETTING THE STANDARDS IN HEALTHCARE
  • 46. 1. What is NEW in the Valley? 2. Strategize to Specialize 3. The Needs of the Valley 4. Converting Competitors to Collaborators 5. 3 V’s: Valley. Value. Victory Marikina Valley Medical Center Making Changes. Modifying Values
  • 47. Referral network from nearby hospital BRIDGING THE GAP IN HEALTHCARE Other private clinics and health centers
  • 48. MARKETING STRATEGY This is how we do it: Hub and Spoke Referral Program
  • 49. Dealing with Competition Offers quality healthcare in the service of communities in the CAMANAVA and Rizal Establishes a training hospital in Antipolo City and Rizal Province that will not only cater to the healthcare needs of the populace but at the same time nurture the production of a new breed of specialized physicians Competitors inspire you to achieve more
  • 50. HEART AND VASCULAR CENTER MOLECULAR LABORATORY COVID HOME CARE DIGITAL MAMMOGRAPHY PICU / NICU BLOOD BANK CANCER UNIT RESIDENCY TRAINING PROGRAM Competitors inspire you to achieve more Dealing with Competition
  • 51. 1. What is NEW in the Valley? 2. Strategize to Specialize 3. The Needs of the Valley 4. Converting Competitors to Collaborators 5. 3 V’s: Valley. Value. Victory Marikina Valley Medical Center Making Changes. Modifying Values
  • 52. Market Changes MVMC Response The lack of COVID facilities ● COVID Home Care Program ● Molecular Laboratory ● Strengthen the reputation for medical care Changes in the market in the last 12 months 2021: MVMC Response to the market shifts
  • 53. Changes in the market in the last 12 months 2021: MVMC Response to the market shifts Market Changes MVMC Response Neglecting other medical (Non-covid cases) ● Community program (Lecture series, lay forum) ● Home care service (Laboratories) ● Telemedicine Collaboration with other hospitals ● Strengthening of the Hub and Spoke Referral Program
  • 55. 1. What is NEW in the Valley? 2. Strategize to Specialize 3. The Needs of the Valley 4. Competitors vs. Collaborators 5. 3 V’s: Valley. Value. Victory Marikina Valley Medical Center Making Changes. Modifying Values Summary
  • 56. MARIKINA VALLEY MEDICAL CENTER MAKING CHANGES. MODIFYING VALUES https://www.linkedin.com/in/majellegagtanramos/ GROUP 3 Gagtan, Majelle | Galano, Jhoan Morales, Daffy | Muñoz, Ma. Rowena | Pionilla, Cyrille Ateneo Graduate School of Business MBA-H v88 https://www.linkedin.com/in/ma-rowena-munoz/ https://www.linkedin.com/in/cyrille-pionilla https://www.linkedin.com/in/jhoantgalano/ https://www.linkedin.com/in/daffydocmorales/