An outline of how to drive business improvement before implementing new technology enablers.

1. 1
There is often a disconnect between what we actually do versus what we think we
do. “Quick wins” should drive change to align our practices with processes. This
focus builds initial trust in the transformation team.
Capabilities
‘As-Is Practices
‘As-Is’ Processes
Increased Maturity
Continuous Improvement & Standardization
Time
Quick Wins
Transformation
Adoption and
Continuous
Improvement‘To-Be’ Target State Reached
Initial Transformation
Business Improvement Lifecycle

2. Business Improvement Methodology
2
The pace of the methodology is dependent upon resource availability and complexity.
Implementation
Plan
Define Target
State
Gap
Analysis
Business Health Check
Stage
Goal Identify and define
areas of improvement
Compare actual with
potential performance
Develop solution and
performance testing
Define path to
increase business value
Example
Deliverables
Business Performance
Analysis
Process & Systems
Analysis
‘As-Is’ Process
Documentation
Root Cause Analysis
Value Stream
Mapping
Impact Analysis of
Gaps on Performance
Scenario Testing
Identify and execute
“Quick Wins”
Best Practices Analysis
Bridge the Gap
People, Process &
System Redesign
Imbed KPIs
Readiness Assessment
High-level Business
Case
Roadmaps
High-level Projects
Identification
Team Charter