cover letter , Employment Interviews and communication skills need on job and ethical dimensions

1. WORKPLACE COMMUNICATION
What is Workplace Communication
Types of Organizations
Communication Networks
Written Credentials
Employment Interviews
Communication Skills Needed on Job
Ethical Dimensions

2. WHAT IS WORKPLACE COMMUNICATION
The ways in which groups of people both
maintain structure and order through their
symbolic interactions and allow individual
actors the freedom to accomplish their
goals.

3. TYPES OF ORGANISATIONS
 Organisations with an economic orientation
 Organisations with a political orientation
 Organisations with an integration orientation
 Organisations with a pattern-maintenance
orientation
( Talcott Parsons, 1963)

4. COMMUNICATION NETWORKS
Communication Networks are patterns of
relationships
through which information flows in an organisation.
Formal Communication
Informal Communication

5. WRITTEN CREDENTIALS
Resume
Style
Content
Format

6. Cover Letter
 AIDA Plan
 Four Ways of Opening a Cover Letter
 Single Page

7. EMPLOYMENT INTERVIEWS
Taking Self-Inventorty
Creating a Network
Searching a Job
Investigating The Interviewer
General Interviewing Strategies
The Post Interview Stage

8. COMMUNICATION SKILLS
NEEDED ON THE JOB
Competent Workplace Communication
(immediacy, supportiveness, strategic ambiguity,
Interaction Management)
Cross-Cultural Skills
Conflict Management Skills
Customer Service Skills

9. ETHICAL DIMENTIONS
Aggressive Communication
Honesty
Sexual Harassment