MATC has campuses in Milwaukee, West Allis, Oak Creek and Mequon. Servicing Milwaukee, Waukesha, Glendale, Shorewood, Whitefish Bay, St. Francis, Cudahy, Greenfield, Menomonee Falls, Elm Grove, Brookfield, Thiensville, Cedarburg, Grafton, Port Washington, New Berlin, Wauwatosa, Brown Deer, Bayside Learn hands on Information technology skills at Milwaukee Area Technical College and earn Pathway Certificate or Associate Degree. You can also get ready for Industry Certifications: CompTIA A+, Microsoft Certified Technology Specialist (MCTS) – Windows 7, HDI Support Center Analyst (HDI-SCA), HDI – Dockside Support Technician, ITIL Foundation, Apple OSX Certified Professional (ACSP), Mobility+ Administrator (IOS, Android and Windows), COMPTIA Network+ and COMPTIA Security+, Information Technology, IOS, Android, Windows, Surface Pro, Galaxy, iPhone, IPad. MATC Campuses are available in Milwaukee, West Allis, Oak Creek and Mequon

1. Mobile Device Repair
Techniques
Prepared by Vadim Mikhailenko
Milwaukee Area Technical College
IT Computer Support Specialist Program

2.  Types of hardware damages to mobile devices
 Types of device repairs
 Pre-Repair Checklists
 Researching repair options available
 Troubleshooting devices
 Finding Broken Components
 Organizing repair desk
 Using the right tools for the job
Agenda

3.  Device Disassembly and reassembly
 Pre-repair checklist
 Repair Techniques
 Prying techniques
 Soldering Techniques
 Using Hot air gun and reword station
 Post-repair Checklist
Agenda

4.  Device doesn’t power on
 Device doesn’t hold power
 Broken screen
 Broken case
 Water damage
 Challenges connecting to carrier network
Types of damages to devices

5.  Part replacements
 New battery installation
 New Digitizer installation
 New LCD installation
 New Cover installation
 USB port replacement
 Headphones port replacement
 Water damage treatment
Types of hardware repairs

6.  Data Backup and Recovery (different for every OS)
 Operating system backup and recovery (different for every OS)
 Operating system patching (different for every OS)
 App installation on the device
 Imaging of the devices
Software Repairs technician can
perform

7. Huawei M750 Screen Disassembly

8. Huawei M860 disassembly
Youtube video
https://www.youtube.com/watch?v=V7Kpq8ydtbs

9. Blackberry Curve 8330 repair
 YouTube Videos
 https://www.youtube.com/watch?v=o3py8iOI0S0
 https://www.youtube.com/watch?v=XBWA59W61As
 https://www.youtube.com/watch?v=MyAhlf7G9w4

10. Samsung Craft R900 repair
 YouTube Videos
 https://www.youtube.com/watch?v=IZWs_ui8StI

11. Huawei M735 Disassembly
 Need to find as much information as possible
 Complete disassembly and reassembly
 Take pictures and organize instructions

12.  How to replace an LCD on Samsung phone
 https://www.youtube.com/watch?v=MkTRzTGwwmQ
 https://www.youtube.com/watch?v=TQMQHlhO5g8
Replacing LCD on Samsung phone

13.  Replace Digitizer on iPad:
 https://www.youtube.com/watch?v=TQMQHlhO5g8
Replacing Digitizer on iPad

14.  YouTube video:
 https://www.youtube.com/watch?v=8fujLMaxJsw
Replace Digitizer /LCD iPhone 4S

15.  YouTube video:
 https://www.youtube.com/watch?v=8PsWPNQvcTI&list
=UUOcfF9LAHKedNSyk-gk5xDw
Replace Digitizer /LCD iPhone 5S

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MATC IT Support Program prepares students for
Information Technology Industry Certifications
ITSUP-108
Enterprise Desktop
Support Technician
ITNET-110
Windows
Configuration
COMPSW-106ITSUP-102
CompTIA A+
ITNET-101
Network+
ITSEC-124
Security+
ITSUP—152
Apple Certified
Support
Professional
(ACSP)
ITSUP-140
Support Center
Analyst
ITSUP-140
Support Center
Analyst
Most of IT Support classes prepare students for
Information Technology industry Certifications.
Getting certified helps our students to differentiate
and stand out and makes it easier to get employed
and promoted.
ITSUP-153
Mobility+ Admin(IOS,
Android, Win)

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MATC IT Computer Support Program Pathways
Micr osof t Ent er-
prise D esk top
Suppor t Tech-
nical C ert ificate
Advanced Tech-
nical Suppor t
(Apple (ACSP),
IOS, Andr oid and
Micr osoft Mobile
Phones and Tablets
Level 2—
Service Cen-
ter Technician
Certificate
COMPSW-106
Introduction to MSOffice
ITNET-101
Network Communications (Net +)
ITSUP-101
Computer Info System Fundamentals
ITNET-110
Manage Windows Desktop Client
ITSUP-102
CompTIA A+ Essentials
ITSEC-124 (COMPTIA Security +)
Network Security
ITSUP-140
Support Center Analyst
ITSUP-108
Enterprise Desktop Support Tech
ITSUP-150
Mobile Device Repair
ITSUP-152 (ACSP)
Apple OSX Certified Support Pro
IT-107
Social Networking and Communication
ITNSUP-153 (COMPTIA Mobility +)
Mobile Admin (IOS, Android, Windows)
ITSUP-176
IT Project Management
ITNET-198
Computer Support Internship
ITSUP-199
Computer Support Final Project
ITSUP-112 (Elective)
Microsoft Server Administration
IT Computer
Support Spe-
cialist Associ-
ate Degree
Service Cen-
ter Technician
Certificate
Download Milwaukee
Area Technical College
IT Support Pathways
Document
http://matcitsupport.o
rg/wp-
content/uploads/2014/
08/IT-Computer-
Support-Program-
Banner-2-Page.pdf

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Unique Educational Offerings
Classes that prepare students for industry certification exams
 IT Support program offers courses covering soft skills, IT processes, security and
hands on experience
 Specialization in Microsoft Windows 7 and Windows 8 Enterprise Support
 Soft skills courses for Support Center Analyst (HDI SCA, HDI DST)
 Apple OSX Support Technician Training (Apple OSX Client and Server)
 Mobile Device Administration, Troubleshooting and Support
 IT Courses taught by IT Instructors with relevant industry expertize and strong IT
expertize

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Key Advantages of MATC IT Support Program
 1) The IT computer support industry generates many IT jobs in Wisconsin.
There is steady job growth ahead based on projections from the MATC
Graduate Career Report.
 2) Jobs in the IT computer support field pay high family supporting salaries.
 3) Students completing this program will be assets to organizations
because they will have insight in how to resolve technical issues quickly.
Customer satisfaction and little company downtime are primary goals of
good computer support service.

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Why Study IT Support at Milwaukee Area Technical
College
 1) MATC offers cost effective education allowing students to prepare for this career in two
years or less.
 2) The financial aid program MATC offers allows qualified students to apply for and receive
financial funding from federal and state governments.
 3) Students attain the skills necessary to not only acquire a job in the IT computer support
industry but also succeed in their new working environment. The curriculum is continually being
evaluated and updated to reflect the latest technologies.
 4) Our instructors have many years of experience working in the industry and are very
passionate about student learning.
 5) Many IT computer support courses lead to industry certification, adding more job
possibilities.
 6) MATC’s IT Computer Support integrated set of offerings includes IT Support associate
degree program and multiple MATC IT Support one semester certificates. These offerings are
designed for people with no IT experience as well as those currently working in the technical
field.
 6) Online and face-to-face courses are available, providing students with greater flexibility in
completing the program.
 Watch the video to learn more about why study IT Support at Milwaukee Area Technical College

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MATC IT Support Program prepares students for
Information Technology Industry Certifications
ITSUP-108
Enterprise Desktop
Support Technician
ITNET-110
Windows
Configuration
COMPSW-106ITSUP-102
CompTIA A+
ITNET-101
Network+
ITSEC-124
Security+
ITSUP—152
Apple Certified
Support
Professional
(ACSP)
ITSUP-140
Support Center
Analyst
ITSUP-140
Support Center
Analyst
Most of IT Support classes prepare students for
Information Technology industry Certifications.
Getting certified helps our students to differentiate
and stand out and makes it easier to get employed
and promoted.
ITSUP-153
Mobility+ Admin(IOS,
Android, Win)

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Benefits for the students
 Classes offered in the Summer, Fall and Spring Semesters at Downtown,
South, North and West campuses
 Each Certificate courses can be completed within one semester (15-16
weeks)
 Courses within each Certificate provide solid preparation for the industry-
standard certification, including the skills essential for a successful entry-
level IT Professional
 Education will help you secure jobs in IT Computer Support field

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INTERFACE IT Certificates
Course # Course Name Service Center
Technician
Certificate
Microsoft
Enterprise
Desktop Support
Technician
Certificate
Level 2 – Service
Center
Technician
Certificate
Advanced
Technical
Support –
Apple, Mobile
Devices and
Tablets
COMPSW-106 Introduction to MS Office
ITNET-101 Network Communications (CompTIA Net +) 3 Credits
ITSUP-101 Computer Information System Fundamentals 3 Credits
ITNET-110 Manage Windows Desktop Client OS 3 Credits
ITSUP-102 CompTIA A+ Essentials 4 Credits
ITSEC-124 Network Security (CompTIA Security+) 3 Credits
ITSUP-108 Enterprise Desktop Support Technician 2 Credits
ITSUP-140 Support Center Analyst (HDI SCA, HDI DST, ITIL) 3 Credits 3 Credits 3 Credits 3 Credits
ITSUP-150 Emerging Tech (Mobile Device Repair) 3 Credits
ITSUP-152 Apple OSX Certified Support Professional 3 Credits
IT-107 Social Networking and Communication
ITNET-153 Mobile Admin (IOS, Android, Windows) 3 Credits
ITSUP-176 IT Project Management
ITSUP-198 Computer Support Internship
ITSUP-199 Computer Support Final Project
ITNET-112 Microsoft Server Administration 3 Credits
TOTAL 10 Credits 11 Credits 9 Credits 12 Credits

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IT Support Associate Degree Program –
Technical Courses
Semester Course # New in 2014 Course Name Industry
Certification
Credits
1 COMPSW-106 Introduction to MS Office 3
1 ITNET-101 Network Communications (CompTIA Net +) COMPTIA Net+ 3
1 ITSUP-101 Computer Information System Fundamentals 3
1 ITNET-110 Manage Windows Desktop Client OS MCITP (70-680) 3
2 ITSUP-102 CompTIA A+ Essentials COMPTIA A+ 4
2 ITSEC-124 Network Security (CompTIA Security+) COMPTIA Security+ 3
2 ITSUP-108 New in Fall 2014 Enterprise Desktop Support Technician MCITP (70-685) 2
2 ITSUP-140 New in Fall 2014 Support Center Analyst (HDI SCA, HDI DST, ITIL)
HDI SCA, HDI DST,
ITIL 3
3 ITSUP-150 New in Fall 2014 Emerging Tech (Mobile Device Repair) 3
3 ITSUP-152 New in Fall 2014 Apple OSX Certified Support Professional Apple ACSP 3
3 IT-107 Social Networking and Communication 3
4 ITNET-153 New in Fall 2014 Mobile Admin (IOS, Android, Windows) COMPTIA Mobility+ 3
4 ITSUP-176 IT Project Management 3
4 ITSUP-198 Computer Support Internship 2
4 ITSUP-199 Computer Support Final Project 1
Elective ITNET-112 Microsoft Server Administration 3
TOTAL 45

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Learn more about IT Support Program at MATC
Learn more face to face on how to get Hired for the first
Information Technology job in Milwaukee Area
Become a fan of MATC IT Support page on Facebook and learn
how to get hired for your first IT job
Join MATC IT Support group on LinkedIn and learn how to get
hired for your first IT Job
Join Google+ Community – MATC IT Support – Get Hired for
your first IT Job
Make sure to check out IT Support program at http://matcitsupport.org