1. Ludin A. Molina
15 Steere Avenue
Providence, RI 02909
401-559-0674
ludinmolina@gmail.com
EDUCATION:
Lincoln Technical Institute, Lincoln, RI July 2011
CNS (Computer Networking and Security)
CompTIA A+ Certification
CIW Security Essentials
CIW Security Associate
CIW Web Security Specialist
CIW Network Technology Associate
Central High School 2000- 2003
ACQUIRED SKILLS:
HARDWARE
• PC configuration, administration and troubleshooting and upgrades
• Printer/Scanner Installation and Maintenance
NETWORK
• TCP/IP configuration and troubleshooting
• Twisted Pair cable maintenance and construction for Ethernet Networks
• Network Troubleshooting at all 7 layers of the network
• Ethernet connectivity devices such as switches, routers and port filtering firewalls
• Understanding of network protection via traditional firewalls, encryption schemes and secure sockets layer
SOFTWARE
• Installation and configuration of Microsoft Office /XP/Vista, Windows 2000 Professional/Server and Windows Server
2003
• Installation, configuration & administration of DHCP, DNS, WINS, RIS services
• Installing and Configuring Microsoft Office
• Ability to manage user profiles (roaming and local), user rights, share and NTFS permissions, domain security,
client/server relations on Active Directory networks
SOFT SKILLS
• Team building
• Understanding of customer-centric policies
• Ability to self manage
• Adept at following troubleshooting processes
• Proficient in technical documentation
WORK EXPERIENCE:
06/2015-Present Admirals Bank
Consumer Loan Officer-Home Improvement Loans Providence, RI
• Answering Incoming/Outgoing calls for loans including online and paper applications
• Explain to customers different types of loans products, terms and credit options
• Review loan applications to ensure that they are complete and accurate according to policy guidelines
• Analyze applicants' financial status, credit, ownership of property to determine approval
• Lending Authority, Evaluate, authorize, or recommend approval of Loans
• Address customer Issues and take appropriate actions
• Stay abreast of new types of loans and other financial services and products to better meet customers' needs
01/2015-06/2015 Rent A Center
Customer Account Representative Providence, RI
• Set up and Service of products in customer homes by replacing or refurbish on site
• Ensuring timely deliveries, securing payments and collection on delinquent accounts
• Preparation merchandise for delivery or clean in show room
06/2013-08/2014 RBS, Citizens Bank
Contact Center Specialist III Cranston, RI

2. • Responds to diverse incoming customer/colleagues calls and requests regarding account activity and account related
services in conformance with policy and procedures
• Process an average of 50+ emails a day
• Provides world class customer service and solutions in an efficient manner and timeframe exceeding customer
expectations
• Participate on ongoing training and briefing activities to ensure awareness of changes in products and services.
01/2012-12/2012 MetLife Auto and Home
Customer Service Insurance West Warwick, RI
• Customer service based on the needs of customers
• Personal and commercial insurance (auto, home)
• History of surpassing customer and employer expectations. Leverage consultative-service strengths to identify
opportunities, nurture relationships and close sale deals.
• Remain current on the latest trends in the industry, with comprehensive knowledge of financial and insurance products,
services and best practices.
2003-2010 Advanced Metal Concepts
Assistant Manager of Shipping & Receiving North Attleboro, MA
• Data Entry working with QUICKBOOKS
• Multitasked with minimal or no supervision.
• Delivery Driver when needed (Health Card to Drive a Commercial Vehicle)