Domonique L. Smith has over 7 years of customer service experience including positions at United Healthcare, Calsonic Kansei, Xerox, Whataburger, and Comcast. She has strong skills in Microsoft Office, data entry, production/assembly, and call center work. Her resume highlights customer service, managerial experience, and education including a GED from Mississippi JobCorps and ongoing studies for nursing at Hinds Community College.

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DOMONIQUE L. SMITH
110 Pine Knoll Drive Apt. 126 Ridgeland, MS 39157 | domosmith35@yahoo.com | 769-
257-8658
SKILLS & ABILITIES  7+ years of Customer service experience with Managerial skills
 Highly productive in the use of Microsoft Office
 40+ WPM
 Data Entry skills (10-Key)
 Call Center skills
 Production/Assembly skills
EXPERIENCE CUSTOMER SERVICE ADVOCATE UNITED HEALTHCARE
JANUARY 12, 2015 - OCTOBER 07, 2015
 Provided excellent customer service to members with Medicaid related issues
 Maneuvered through numerous databases to assist members with ordering ID
cards and miscellaneous items
 Proficiently operated office equipment (Telephone, Fax, Copy Machine, Computer)
 Followed HIPAA guidelines and regulations in order to ensure confidentially of
members protected health information (PHI)
PRODUCTION TECHNICIAN CALSONIC KANSEI
SEPTEMBER 13, 2013 - NOVEMBER 17, 2014
 Assembled parts for the dashboards in Nissan Altima vehicles
 Scanned confidential paperwork in order to process vehicles
 Worked with an assembly team to meet deadlines and assemble vehicles
 Used numerous hand tools in order to assemble dashboards while wearing
personal protective equipment (PPE)
DATA ENTRY CLERK XEROX
OCTOBER 02, 2012 - AUGUST 26, 2013
 Processed and keyed Medicaid claims into computer database via 10-key
 Batched, sorted, and scanned confidential paperwork into system with no
supervision
 Adhered to company’s rules and regulations
CASHIER WHATABURGER
JULY 17, 2012 - FEBURARY 11, 2013
 Operated cash drawer daily to provide service to customers
 Assisted customers with numerous requests
 Maintained clean and orderly facility to provide sanitary excellence to customers
 Performed cash count on cashier’s drawer at the start and close of every shift
CUSTOMER ACCOUNT EXECUTVE COMCAST
AUGUST 22, 2011 - APRIL 04, 2012
 Took inbound calls to assist customers daily
 Used troubleshooting techniques to resolve customer phone and internet issues
 Maneuvered through various databases to assist, view, and resolve customers
difficulties
 Scheduled technician appointments for customers

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EDUCATION MISSISSIPPI JOBCORPS, CRYSTAL SPRINGS, MS
GED
3.7 GPA; Graduated: 2006
HINDS NURSING-ALLIED, JACKSON, MS
3.1 GPA; Anticipated Graduation: 2017