Mental Health: Forward Thinking - Delivering the Strategy

1. Delivering Patients not Problems
Recognition of our role within
the Five Year Forward View

2. Who are we?
• Whole system independent ambulance service provider
• Specialist section of Mental Health Ambulance Care
• Manage all distance transfers

3. Five Year Forward View
• Recognition of problem
• It is not a problem which ceases with elimination of out area
admissions
• Variation of quality and care during transit

4. Transit scenario

5. Managing risk
Tools:
• Understanding the environment
• Information
• Training
• Staffing
• Learning
• Flexibility
• Management
• Support resources

6. Transit scenario

7. Benefits
A service which delivers patients not problems
• Patient experience
• Staff satisfaction
• Low intervention and incident rates
• Managing Patients with mental health illness
• Not criminalising

8. Case study – Changing staff perceptions
Tees, Esk & Wear –
“ERS Medical crews are flexible and
spend time with the patient prior to
transfer.”
“There is no rush and they give the
patient all the time they need to
ensure they are calm when entering
the vehicle whilst continually
interacting with the patient.”
“ERS Medical crews are professional
and empathetic”
“Plan journeys and breaks at places
of safety”

9. Our aim
• Manage risk through quality and training
• Secure through staff not environment
• Provide a service I would want to use
• Promote ethos in line with Five Year Forward View to say:
“Can you believe we used to do that!”

10. Questions Welcome...