new Joiner orientation

1. 1

2. Thought-process behind conceptualizing Aims Healthcare Symbol
Keeping +of healthcare in mind the logo has
been conceptualized with A I M S characters

3. • Aims Healthcare intertwines superior medical
practices with accessibility of highly qualified
medical professionals to yield exceptional patient
care and clinical outcomes.
• We take medical care one step further by
providing first-rate home healthcare and doctor-
on-call services at your doorstep.
• We are available any time of day for you and every
member of your family.
• Our team of highly qualified, professionally trained
and licensed medical specialists will be at your
door within 30 to 45 minutes or less.
• Our timeliness coupled with our robust operating
processes guarantee the best quality of
personalized medical service and support at your
home, office, and hotel.

4. Why our patient prefer us? (1/2)
• At Aims Healthcare, our ethos is that top-notch health
care is the synergy of timeliness, accessibility and life-
enhancing medical expertise.
• Interlacing convenience in medical care is an innovation
that takes the focus solely in providing a patient-centric
experience.
• With an on-demand model for providing medical
attention, immediate access to treatments and
procedures conducted by the finest, highly qualified and
certified doctors, physicians, caregivers, nurses and
medical specialists are within reach instantly.
• Together with the latest in cutting edge medical
technology, we are the first choice for those who seek the
best medical care available.

5. Why our patient prefer us? (1/2)
• Our On-call medical health care services eliminates the need for
hospital references, traveling, queuing and waiting which makes it ideal
for tourists who are in new and unfamiliar environments,
homebound/newly discharged patients, injured/immobile patients,
expectant mothers and the elderly.
• We make an extra effort to understand not only their physical condition
but also the emotional requirements and provide support in the most
caring way.
• We know that sometimes, small things make a big difference. Our care
does not end with visit. We make the extra effort to follow up and
check if there is any additional support required. We have worked
diligently to create clinical protocols as per the best international
benchmarks.
• Care with empathy and compassion. Our Staff is willing to go the extra
mile whenever required to provide best patient experience
• Evidence-based medical treatment - Best practices and quality
benchmarks followed diligently.

6. Vision
To be the first-
choice healthcare
provider when it
comes to care
beyond the
hospital
environment by
providing the
highest calibre of
medical care.
Mission
To provide 24-hours
access to quality
healthcare services
that results in
exceptional clinical
outcome by creating
new benchmarks for
patient experience in
home, corporate and
on-call healthcare
services in GCC.

7. Core Values of Aims Healthcare
A
Ahead - Continuously
striving to stay ahead.
we constantly push the
boundaries of quality
medical services.
I
Ideal - Embodying
medical excellence in
every stride we take,
encouraging superiority
as we lead by example.
M
Modern - Contemporary
forward-thinkers, constantly
implementing up-to-date
medical practices.
S
Savvy – Creation of
memorable experience for
patients and their families
through extraordinary services
because we know, how to care.

8. What we are?
And what we are not?
Aims Healthcare is:
• Caring
• Comfortable
• Efficient
• Energetic
• Friendly
• Inspiring
• Professional
• Polite
• Reliable
• Savvy
• Trustworthy
• Knowledgeable
Aims Healthcare is not:
• Aggressive
• Boring
• Careless
• Dramatic
• Dull
• Funny
• Rude
• Stubborn

9. What is Aims Healthcare’s core personality?
1. Authoritative – (All of our on-call
medical professionals are highly
esteemed healthcare experts and
the best in their field).
2. Polite - (Call us wherever and
whenever you need! We care for
you and your beloved ones more
than you! )
3. Conversational – (What do you do
in depression?)
4. Knowledgeable – (Top 5 home
remedies for dry cough & itchy
throat at night)
5. Interesting – (#Diabetes myths,
What is true? and what is not ?)

10. Management
Director & General Manager
Mr. Sandip Ghelani & Ms. Nisha Vora
Operation
Ms. Zainab khan
Manager
Quality
Ms. Trupti Nikale
Asst. Manager
Finance & Accounts
Mr. Kuldeep Kumar
Asst. Manager
Human Resource
Ms. Sneha Bahikar
Asst. Manager
Medical
Team
Patient
Relationship
Executive
Nursing
Team
Fleet
HR
Executive
Fire &
safety
Office
Admin
Housekeeping
Account
Executive
Organization Chart

11. HR Policy
Employee Code of Conduct
Workplace Etiquette
Recruitment Process
Employee Visa Process
Group Medical policy
Leave Management
Grooming Standards
Salary Processing and Disbursement
Grievance handling
Employee Offboarding

12. Employee Code of Conduct
1.Respect in the workplace
1.Professionalism
1.Protection of Company Property
1.Bribery
1.Job duties and authority
1.Absenteeism and tardiness
1.Communication

16. Recruitment Process:

17. Visa Issuance Process
Document submission to
Shuraa
Issuance of labour
offer letter
Submission of
employee sign offer
letter to shurra PRO
MOL
approval
Labor card payment e-visa
& change status issuance
Employee medical
checkup
Send medical fitness certificate
Get biometrics captured on
schedule date and time
Submission of labor
contract and tawjeeh
training slip
Issuance of residence visa &
MOL card.
Issuance of Emirates ID Issuance of Medical Insurance

18. Group Medical Insurance
AIMS has group insurance policy with oman insurance,
and it will be linked to your emirates ID. Members can
download mysukoon - apps on google play to view the
e-cards and network coverage
mySukoon
Oman Insurance Company

19. Leave Management
Unpaid Leave
Annual leave
Sick Leave
Maternity Leave

20. Grooming Standards
Personal
Hygiene

21. Salary Disbursement
PAYROLL
PROCESSING
VERIFICATION OF
PAYROLL DATA
PREPARATION OF
SALARY STATEMENT
APPROVAL OF
PAYROLL
PAYMENT OF
SALARY

22. Grievance Reporting
Minor Policy Violation
Verbal warning given to
employee by immediate
supervisor.
Major/ Repeated Policy Violation
Grievance Investigation
Grievance Review.
Grievance Resolution
Grievance Handling

23. Employee Offboarding
Resignation letter
Notification of
relevant
departments
Return of
company property
Exit interview
Full & Final
Settlement

24. Thank you