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Streamwood Behavioral Healthcare System is committed to
providing children, adolescents, young adults and their families
with compassionate treatment that encourages independence,
self-responsibility and personal growth.
We do this by providing HOPE throughout our system of care.
Healthy
Opportunities within a
Peaceful
Environment
“Hope begins in the dark,
a stubborn hope that if you just show up and try to do the right thing,
the dawn will come.
You wait and watch and work: you don't give up”
Anne Lamott
“He who has health, has hope.
And he who has hope, has everything.”
Proverbs
Children, families and young adults
from throughout the state of Illinois
come to us feeling . . .
LOST
DISCOURAGED
SCARED
CONFUSED
OVERWHELMED
HOPELESS
With the many roads traveled that lead to
Streamwood Behavioral Healthcare System,
children and families look to us
to make them the centerpiece for
HOPE through Healing.
PARTIAL HOSPITALIZATIONINPATIENT HOSPITALIZATION
INNOVATIONS ACADEMYOUTPATIENT SERVICES
HOPE through Continuum of Care
Let us help you find your way
Inpatient Services
Partial Hospitalization Day Program
Outpatient Services
Therapeutic Day School
Inpatient Services
Social Skills Training
Medication Monitoring and Education
Comprehensive Multi-Disciplinary Diagnostic Evaluation
Individual, Group, and Family Counseling
Pet Therapy
Behavioral Therapy
Parent Training and Support Sessions
Academic and Classroom Tutoring
Case Management
Expressive Therapies
Partial Hospitalization Day Services
Coping Skills
Substance Abuse
Conflict Resolution and Anger Management
Expressive Therapy
Health Education and Nutrition
Effective Communication
Education and Tutoring
Outpatient Services
Structure and education to help youth and their families
manage difficult behaviors
Encouragement to learn alternative ways to respond and interact
within their home, school, and community environments
A setting of trust and respect allowing coordination of all individuals
involved with the youth to support their treatment success
Groups are provided in a safe, structured and nurturing environment
that allows clients to connect with others managing similar issues
Innovations Academy
Supporting continued student social and vocational development
with transitional reintegration to home school, community and
post-secondary education and training
Helping students enhance their problem-solving skills
Increasing student self-awareness in regards to strengths,
challenges, and goals for future academic and emotional growth
HOPE through Support
Seeking help for a loved one can be stressful
and may leave parents, guardians and families
feeling overwhelmed.
We understand that dealing with an emotional
or behavioral health issue affects the entire family,
not just the individual seeking or needing help.
We are dedicated to
providing HOPE through Support
for all of those in our care.
Our entire continuum of care is staffed by
multi-disciplinary treatment teams consisting of:
· Child and Adolescent Psychiatrists
· Advance Practice Nurses
· Board Certified Behavioral Analysts
· Therapists
· Nurse Managers
· Charge Nurses
· Registered Nurses
· Clinical Managers
· Program Specialists
· Behavioral Health Technicians
· Expressive Arts Therapists
· Learning Behavioral Specialists (Special Education Teachers)
· Educational Support Staff
· Psychologists
· Assessment & Referral Staff
HOPE through Education
• Parent and Family Therapy sessions and family training for safety and intervention
• Trauma-informed training
• Communication with parents and guardians regarding patient or student progress
• Communication to parents from the clinical team on the Behavior Intervention Unit
• SBHS acts as a teaching facility for numerous universities
(nursing, therapy, BCBA, psychiatry, art therapists, psychology)
• Trainings provided to community partners
• Using our Consumers and Data from our Consumers to Educate Us
• Meritorious Certified Instructor by the Crisis Prevention Institute
• Outpatient and PHP programs welcome New Advance Practice Registered Nurse
HOPE through Teamwork
• Thorough New Hire staff orientation process
• Employee of the Month parking space
• Snowman Competition
• Service Excellence recognition cards
• Leadership training for mid-level managers
• Restraint/Seclusion Reduction Newsletters
• Monthly luncheons with the CEO to address questions and take staff suggestions
• Years of Service Awards
• Staff appreciation and Team Building activities
HOPE through Community Partnerships
• Trainings and Seminars provided to our partners and general community
• Partnerships with:
• Village of Streamwood
• Hanover Township
• Illinois SASS agencies
• School Districts U46, 211 and 58
• Numerous Universities for internship placement
• Various social service organizations
• Illinois Court System
• Blood Drive with Heartland Blood Centers
• Can and Food Drives and Distribution
• Job Fair for staff affected by RTC closure
• Staff consulting with and supporting other area UHS hospitals
• Toy Drive and Giving Tree of gifts for patients
HOPE through our Successes
• Improved 1:1 oversight with the hospital for increased efficiency and benefit to patients
• HIS department maintained over 95% accuracy rates on quarterly audits
• Psychological Testing department had a 96% on time completion rate for hospital and PHP
psychological reports
• 95-100% Total Data Quality Coding Accuracy Rate all 4 quarters of 2013
Intervention Type 2012 2013 % Improvement
Seclusions 15.49 3.70 76%
Physical Restraints 19.82 7.69 61%
Mechanical Restraints 0.82 0.13 84%
STAT Medications 45.05 26.84 40%
Through our focus on HOPE . . .
Healthy Opportunities in a Peaceful Environment
children and families find a way, a direction and
a supportive encouragement towards
a positive and productive future.
We are . . . Service Excellence

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Sbhs service excellence video untouched final

  • 1. Streamwood Behavioral Healthcare System is committed to providing children, adolescents, young adults and their families with compassionate treatment that encourages independence, self-responsibility and personal growth. We do this by providing HOPE throughout our system of care.
  • 3.
  • 4. “Hope begins in the dark, a stubborn hope that if you just show up and try to do the right thing, the dawn will come. You wait and watch and work: you don't give up” Anne Lamott “He who has health, has hope. And he who has hope, has everything.” Proverbs
  • 5. Children, families and young adults from throughout the state of Illinois come to us feeling . . .
  • 7. With the many roads traveled that lead to Streamwood Behavioral Healthcare System, children and families look to us to make them the centerpiece for HOPE through Healing.
  • 9. HOPE through Continuum of Care Let us help you find your way Inpatient Services Partial Hospitalization Day Program Outpatient Services Therapeutic Day School
  • 10. Inpatient Services Social Skills Training Medication Monitoring and Education Comprehensive Multi-Disciplinary Diagnostic Evaluation Individual, Group, and Family Counseling Pet Therapy Behavioral Therapy Parent Training and Support Sessions Academic and Classroom Tutoring Case Management Expressive Therapies
  • 11. Partial Hospitalization Day Services Coping Skills Substance Abuse Conflict Resolution and Anger Management Expressive Therapy Health Education and Nutrition Effective Communication Education and Tutoring
  • 12. Outpatient Services Structure and education to help youth and their families manage difficult behaviors Encouragement to learn alternative ways to respond and interact within their home, school, and community environments A setting of trust and respect allowing coordination of all individuals involved with the youth to support their treatment success Groups are provided in a safe, structured and nurturing environment that allows clients to connect with others managing similar issues
  • 13. Innovations Academy Supporting continued student social and vocational development with transitional reintegration to home school, community and post-secondary education and training Helping students enhance their problem-solving skills Increasing student self-awareness in regards to strengths, challenges, and goals for future academic and emotional growth
  • 14. HOPE through Support Seeking help for a loved one can be stressful and may leave parents, guardians and families feeling overwhelmed. We understand that dealing with an emotional or behavioral health issue affects the entire family, not just the individual seeking or needing help. We are dedicated to providing HOPE through Support for all of those in our care.
  • 15. Our entire continuum of care is staffed by multi-disciplinary treatment teams consisting of: · Child and Adolescent Psychiatrists · Advance Practice Nurses · Board Certified Behavioral Analysts · Therapists · Nurse Managers · Charge Nurses · Registered Nurses · Clinical Managers · Program Specialists · Behavioral Health Technicians · Expressive Arts Therapists · Learning Behavioral Specialists (Special Education Teachers) · Educational Support Staff · Psychologists · Assessment & Referral Staff
  • 16. HOPE through Education • Parent and Family Therapy sessions and family training for safety and intervention • Trauma-informed training • Communication with parents and guardians regarding patient or student progress • Communication to parents from the clinical team on the Behavior Intervention Unit • SBHS acts as a teaching facility for numerous universities (nursing, therapy, BCBA, psychiatry, art therapists, psychology) • Trainings provided to community partners • Using our Consumers and Data from our Consumers to Educate Us • Meritorious Certified Instructor by the Crisis Prevention Institute • Outpatient and PHP programs welcome New Advance Practice Registered Nurse
  • 17. HOPE through Teamwork • Thorough New Hire staff orientation process • Employee of the Month parking space • Snowman Competition • Service Excellence recognition cards • Leadership training for mid-level managers • Restraint/Seclusion Reduction Newsletters • Monthly luncheons with the CEO to address questions and take staff suggestions • Years of Service Awards • Staff appreciation and Team Building activities
  • 18. HOPE through Community Partnerships • Trainings and Seminars provided to our partners and general community • Partnerships with: • Village of Streamwood • Hanover Township • Illinois SASS agencies • School Districts U46, 211 and 58 • Numerous Universities for internship placement • Various social service organizations • Illinois Court System • Blood Drive with Heartland Blood Centers • Can and Food Drives and Distribution • Job Fair for staff affected by RTC closure • Staff consulting with and supporting other area UHS hospitals • Toy Drive and Giving Tree of gifts for patients
  • 19. HOPE through our Successes • Improved 1:1 oversight with the hospital for increased efficiency and benefit to patients • HIS department maintained over 95% accuracy rates on quarterly audits • Psychological Testing department had a 96% on time completion rate for hospital and PHP psychological reports • 95-100% Total Data Quality Coding Accuracy Rate all 4 quarters of 2013 Intervention Type 2012 2013 % Improvement Seclusions 15.49 3.70 76% Physical Restraints 19.82 7.69 61% Mechanical Restraints 0.82 0.13 84% STAT Medications 45.05 26.84 40%
  • 20. Through our focus on HOPE . . . Healthy Opportunities in a Peaceful Environment children and families find a way, a direction and a supportive encouragement towards a positive and productive future. We are . . . Service Excellence