1. Louise Corris CV
Louise Corris
36 Balmoral Drive, Poynton, Cheshire, SK12 1JN
louisecorris@gmail.com 07547804390
Profile
Senior business analyst with over 9 years experience working on transformation programmes and
system implementation projects, with a consistent track record of delivering quality service
improvement and financial efficiencies within challenging strategic environments.
Extensive knowledge of the project lifecycle, using industry methodologies such as PRINCE2 and
Agile, producing high quality products based on sound analysis.
Able to form and maintain strong working relationships with directors, senior management and
stakeholders, providing critical analysis and using refined influencing skills to ensure that proposed
solutions meet defined business objectives.
Confident designing and delivering presentations and workshops, particularly those with an emphasis
on visioning, requirements gathering, design and process re-engineering.
Career history
April 2013 to Present: Senior Business Analyst (The Guinness Partnership)
Working on the Single Core Systems programme as part of the Business Change team. The
programme was initiated to bring three regional housing divisions on to single IT platforms for
Housing Management, Finance and Electronic Document Management (EDM).
• Lead business analyst for EDMS design, including:
- Developing a common business process for electronic document management,
documented using Business Process Modelling Notation (BPMN);
- Producing a set of high level business requirements (HLBR’s) based on business drivers;
- Agreeing a single set of functional requirements, including OCR and invoice processing;
- Design of the document storage structure;
- Creating a Requirement Traceability Matrix to document and track functional and non-
functional requirements from source through to development and testing, including the
acceptance criteria for each requirement;
- Working with supplier to translate the requirements into solution design;
- Identifying interdependencies between EDMS and other systems, and ensuring that the
requirements for both systems are cohesive.
• Producing project documentation for stakeholders up to Executive Team (ET) level, including
options appraisals (e.g. for how Guinness could handle inbound and outbound mail more
efficiently), reports to the Programme Board and ET, requirements documents etc.;
• Conducting User Acceptance Testing (UAT) with the business, including drafting test scripts and
creating end to end business scenarios that tested system function as well as integration across
the three new systems;
• Working with the Business Process Owners to develop business transition plans to ensure
service impact was minimal;
• Defect triage and management during testing, cutover and Early Life Support (ELS), using HP
Quality Centre (quality management software);
• Leading the ‘business readiness’ activity, which gave Programme Board assurance that the
business was ready for go-live, feeding directly into the go / no-go decision, including:
- Facilitating workshops with director level colleagues and providing constructive challenge
in order to produce a suite of measures with responsible and accountable owners,
against which to assess business readiness;
- Development of a tool to monitor the progress of the measures, including a dashboard for
weekly updates to Programme Board;
- Reviewing the measures against the project plan, to produce a schedule of checkpoint
meetings for measure sign-off;
- Chaired the checkpoint meetings with responsible and accountable owners (director
level), and achieved complete sign-off prior to the go / no-go decision;
- Received a thank you payment from the Project Director for the completion of this work.
• Line management of business analysts (including performance management / improvement),
and coaching of junior team members.

2. Louise Corris CV
Oct 2008 to March 2013: Business Analyst (Manchester City Council)
Working on a variety of projects as part of the Transformation Team.
• Business analyst on the Neighbourhood Services transformation programme, bringing together
19 disparate services together into a single business model, in order to achieve public sector
reform, strengthen partnership working and achieve significant financial efficiencies;
• Lead BA on the consolidation of the council’s commercial services into a single ‘Business Units’
function, including pest control redesign / restructure, parking reform and recommendations to
significantly reduce or cease certain services based on financial viability and service necessity;
• Process modelling and re-engineering using Business Process Modelling Notation (BPMN);
• Responsibility for project documentation;
• Initiating business change through effective workshop facilitation, including visioning,
development of target operating models, scope definition, high level and detailed design;
• Using business analysis tools such as activity based costing, customer journeys, Kaizen, Lean,
systems thinking and SWOT analysis to drive forward transformational change;
• Analysing and documenting benefits and risks, and mitigating these accordingly.
July 2011 to December 2011: Project Manager (Manchester City Council)
This was a placement from my substantive Business Analyst post, where I project managed the
delivery of Manchester City Council's electoral canvass.
• Formulating and monitoring the project plan, and production of all project documentation;
• Advertising for and recruiting canvassers;
• Designing and delivering training, including training sessions and a handbook;
• Performance management of the canvassers and management of canvass returns;
• Formulating a remuneration framework and ensuring canvassers were paid correctly;
• Progress reporting to senior stakeholders, and production of a final report.
The 2011 registration results were the highest in Manchester's recent history, and the highest of all
the core cities for 2011.
Aug ‘06 to Oct ‘08: Assistant Business Analyst (Manchester City Council)
• Leading the testing (including UAT) for the SAP CRM system as it was implemented into the
council contact centre. Produced test scripts based on business requirements, tested the
system, identified defects and liaised with applications specialists to resolve issues;
• Leading the Health and Safety redesign project, from 'as-is' mapping to implementation;
• Redesigning, restructuring and building new HR intranet pages, improving user experience;
• Planning and facilitating Kaizen events where new ways of working were agreed for HR.
Aug‘04 to Aug‘06: Contact Centre Agent / Deputy Team Leader (Manchester City Council)
Working in the Environment on Call contact centre, initially as an agent and then as Deputy Team
Leader. Finalist at the Corporate Awards for Excellence 2005.
QUALIFICATIONS
Bolton University (2001 - 2004)
BA (Hons) Law and Marketing, Second Class, First Division (2:1)
Poynton High School / Sixth Form Centre (1992 - 1999)
A Levels: Business Studies, English Language, Sports Science and General Studies.
GCSE’s: 10 A & B grades including Mathematics and English.
Manchester City Council (2006)
NVQ: Team Leader Level 2
TRAINING (full list available on request)
 Business Process Modelling Notation (BPMN) and BA Training – June 2013
 Great Service (The Mary Gober Method) - June 2013
 Lean Thinking in Services (LERC) – March 2010
 Project Management Fundamentals – Manchester City Council (QA-IQ) – August 2008
 ISEB Fundamentals of Business Analysis – March 2008