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Interpersonal Relationships
at Work
Chapter 13

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Objectives:
 After completing this chapter, you should be able to:
 Work effectively with a variety of coworkers by
recognizing & developing positive & respectful
personal traits
 Describe proper workplace etiquette
 Understand & practice effective methods of conflict
resolution.
 Appreciate & increase sensitivity to diversity in the
workplace.

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Important Personal Traits
 Responsibility
 Including dependability & positive motivation
 Self-esteem - Including confidence
 Sociability
• Including friendliness, enthusiasm, adaptability, & respect for
other workers
 Self-management – Including self-control
 Tact – ability to say and do things in a way that will not offend
other people
 Integrity/Honesty
• Including loyalty & trustworthiness

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Becoming an effective co-worker
 Respecting others
 Without mutual respect, there can be little
cooperation in the workplace
 Understanding others
 Notice personal traits of co-workers
 Ask them about short & long-term career goals
 Try to empathize with co-workers
 Pay attention to their body language

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Etiquette
 Having good manners in your
dealings with people
 Workplace etiquette
 Be courteous
 Dress appropriately
 Be punctual
 Avoid workplace gossip

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Respecting privacy
 Faxes, e-mail, & voice mail
 Many companies have access to employees’ e-
mail accounts. How should this affect your e-
mail correspondence at work?
 Computers
 Shared office space

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Working with your supervisor
 Deal with criticism in an objective & professional
manner
 Why is it important to be able to listen to constructive
criticism?
 Practice initiative
 Offer to help
 Discuss work-related complaints with supervisor

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Conflict resolution
 Problem-solving strategy for settling
disputes and finding solutions that
will allow each side to save face &
leave the least amount off ill-feeling

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Conflict Resolution Steps
(Figure 13.2 page 268)
1. Define the problem
2. Suggest a solution
3. Evaluate a solution
4. Compromise (think creatively)
5. Seek mediation (or arbitration)

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Diversity
 Each group contributes something special
 Overcoming stereotypes
 Oversimplified & distorted belief about a person
or group
 Some businesses sponsor diversity training
covering the distinctions in the following
areas:
 Cultural
 Gender
 Generational