This document summarizes Linda Arts-de Villiers' work experience including positions in sales support, customer care, waitressing, and general assistance in restaurants and hotels in the Netherlands and England from 2011-2015. It also lists her education and training in Dutch language, wine courses, and as a Cape Town tour guide. Her skills include being creative, friendly, professional, and flexible. She is looking to start working again after spending a year at home with her son in Cape Town, South Africa.

1. WORKING EXPERIENCE
Sales Support Associate • Globus Medical Netherlands B.V.
Reference: Jemma Gough +31 6 38605636
A new challenge. More responsibilities, different communication and a
wider array of duties.
• Serve as the primary contact for Field Sales, Distributors and
Hospitals with 100% accuracy and satisfaction in a timely manner
• Create and maintain customer accounts via telephone support
• Data order entry of telephone-, fax- and e-mail orders
• Process daily inventory
• Receiving and controlling goods flow
• Co-ordinate movement of inventory
• Assist shipping department (as needed)
Back-office Consultant for Costumer Care • Vodafone Libertel B.V.
(The Netherlands)
Reference: Maud Everaers +31 6 55857180
Vodafone (known in South Africa as Vodacom) is a worldwide tele-
communication industry.
• Post sorting, reading and achieving letters we received from
customers
• Cancelling mobile contracts of customers
• Transfering customers numbers to other contracts or customers
• Providing information about customer insurance questions
• Working hand-in-hand with the insurance provider
• Training of new and current colleagues
Waitress • Lunchroom Schrage (The Netherlands)
Reference: Sebas Muhs + 31 46 4582218
Old fashioned Dutch Tea room situated in the heart of a small town.
• Setting up the restaurant and terrace area for service
• Serving of the customers during opening times (lunch)
• Preparing and settling invoices for customers
• Communicating with the kitchen on customer’s orders
• Dealing with customer complaints
• Preparing of hot and cold drinks
General Assistant • Bagels and Beans (The Netherlands)
Reference: Lilian Minartz +31 46 458 3322
Bagels with a healthy twist. New age concept with organic and home-made
products.
• Setting up the restaurant and terrace area for service
• Taking orders telephonic orders of customers
• Serving of customers during opening times
• Preparing and settling of customer invoices
• Preparing of bagels, cakes, hot and cold drinks
INTRODUCTION
My family and I have been back in Cape Town
for nearly a year now after living in The
Netherlands for 8 years. I have spent the year
at home with our 2 year old son to make the
adjustment easier for him. I am ready to start
working again.
I am hard working and trustworthy. Politeness
and respect stands high on my list of everyday
use and personal requirements. I am open for
new challenges.
PERSONALIA
Full Names:Linda Diane Arts-de Villiers
Date of Birth: 04 December 1981
SA ID Number: 8112040143088
Nationality: South African
Valid Drivers License: Yes
Current Address: 56 Hamilton street,
Goodwood,Cape Town
7460
CONTACT
+27 76 605 8152
+27 21 591 0882
Lindadv4@yahoo.co.uk
@Linda Diane Arts-de Villiers
Arts
Linda
06/2011 -
05/2014
07/2009 –
06/2011
11/2007 –
06/2009
Tasks:
Tasks:
Tasks:
Tasks:
11/2014 –
02/2015

2. Tasks:
07/2004 –
11/2004
Front office Manager • Southern Sun (Tgoso Sun) – Stay Easy
(South Africa)
Reference: Jurgen Stumges +27 21 5291100
Business hotel set just outside of Cape Town centre.
Welcoming of guests
Taking reservations: Telephonic and via internet
The checking in and out of guests
Preparing invoices for guests
Booking of tours for guests e.g round Cape Town center or outside city
Keeping lines of communication open between tour guides and companies
Handling invoice queries
Main task was group reservations and conference bookings
Receptionist • Marriott Hanbury Manor Hotel and Country club
(England)
Reference: Linda Smith +44 1920 487722
A 5 star hotel and country club with high standards of service. With a
worldwide range of staff.
Telephonic reservations for rooms, dinner, spa and/or health club and golf
Answering guests and colleagues questions or complaints telephonically
Providing guests with area information and direction
Taking roomservice orders
Helping out in the Giftshop of the Hotel
Preparing for the arrivals and departures of guests whether individual or
groups
Working with housekeeping in the allocating rooms
Welcoming of guests and providing information whether on hotel facilities or
wedding information and show-rounds
Handling queries of invoices
Communicating with different departments of the hotel
Checking in and out of the guests
General Assistant • The Ship Inn Dunwich (England)
Reference: Colin Cornwell +44 1728 648219
A quaint English Pub/Guesthouse in the English country side.
Preparing bar area for service
Taking food and drink orders of customers
Welcoming and checking in of guesthouse guests
Preparing drink orders (alcohol and non-alcoholic)
Serving food and drink to the guests in the bar, restaurant and yard area
Taking calls for reservations in the guesthouse and restaurant
Preparing dishes in the kitchen
Preparing rooms for arriving guests (housekeeping)
Preparing room bills for guests
All necessary preparations for opening and closing of the pub/guesthouse
08/2006 –
11/2006
and
07/2002 –
06/2004
03/2005 –
06/2006
Tasks:
Tasks:
Tasks:

3. EDUCATION
TRAINING &COURSES
NT2 Diploma • Arcus college Heerlen
Dutch as second language course. Compulsory course as part intergrating
into Dutch society.
Diploma: YES
Cape Town Tour Guide • Tour Guides Guild
Training for tour guide in and around Cape Town area.
Diploma: NO
Wine Course (South African and International) • Cape Wine
Academy
Compulsory course part of Hotel Management training. Course included
making of wine and all aspects of wine.
Diploma: YES
PERSONAL SKILLS
• Creative
• Friendly
• Professional
• Flexible
EXTRA CURRICULAR
• LANGUAGE SKILLS
English (First language) - Native
Afrikaans - Native
Dutch - Good
• COMPUTER SKILLS
CLS (Hotel Computer system)
Fidelio 0.1 (Hotel Computer system)
MS Word
MS Excel
MS Powerpoint
Right Now
Gemini
Ciboodle
INTERESTS
HOBBY
I have a love for cooking and baking. I enjoy
watching cooking programs for inspiration. A
new hobby of mine is crocheting. It’s a great
way of relaxing.
READING
I enjoy reading especially comedy/romance
books e.g Bridget Jones or Biographies.
TRAVEL
I enjoyed travelling around Europe. I also
enjoy camping and the outdoors.
SKILLS
ORGANIZATIONAL SKILLS
WORKING IN A TEAM
FLEXIBILITY
DRIVEN
CREATIVE THINKING
Arts
Linda
2010
2004
2001
1995 - 1999
High School
•
JG Meiring High School
Cape Town, South Africa
Subjects:
English (First Language)
Afrikaans (Second Language)
Biology
Art History and Practicle
Home Economics
Typing (55 WPM)
2000 - 2003
City and Guilds Hotel Restaurant
•
Tygerberg College
Cape Town, South Africa
Completed with Diploma