This job posting is for an SAP Payroll Application Support Consultant position at Automatic Data Processing (ADP). The role involves providing second and third level issue resolution for ADP clients within service level agreements. Responsibilities include investigating and resolving issues, coordinating issue status, testing configurations and support packs, and maintaining documentation. Strong experience with SAP payroll and HR applications is required, along with the ability to work remotely with some travel.

1. SAP Payroll Application Support Consultant
Automatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of
the world's largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a
wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use
solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of
integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, heavy manufacturing, and
agricultural vehicle dealers throughout the world.
More than 70 multinational companies representing over 850,000 employees globally have selected ADP GlobalView for
payroll and human resource outsourcing service worldwide. GlobalView powers the global human resources strategy of
multinational employers in more than 50 countries.
Our award-winning human resources outsourcing (HRO) service for large multinational employers, is a part of ADP
Employer Services International. Multinational clients selecting GlobalView receive a single platform and expert service for
their outsourced employer services across the globe.
Role Objectives:
As an SAP Application Support Consultant you will be required to provide 2nd and 3rd level post-live issue resolution
within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation,
configuration, unit testing and solution documentation.
Responsibilities:
- Analyze support issues logged with support centre in accordance with client SLA.
- Take ownership of issue investigation and resolution.
- Coordinate issues and monitor issue resolution.
- Provide unit acceptance testing of configuration undertaken.
- Involvement in Support Pack testing.
- Liaise with Clients relating to issue status in accordance with SLA.
- Monitoring/actioning of emails sent through to APP Support group.
- Perform client change request work.
- Ensure client and support centre documentation are maintained.
Because we pride ourselves on the provision of World Class Service to all our clients some after hours and public holiday
work may be required from time to time.
Technical Skills:
Strong SAP Payroll/HR applications experience with specific knowledge of:
- Enterprise/Personnel Structure
- Payroll Configuration
- Time Management
- Configuration
- Rules and schemas
- Understanding of Authorizations
- International Leave
- Postings to finance
- Excellent understanding of Payroll Processing Methodology
- Understanding of Employee Self
- Service/Portal an advantage
Ability to work from home office with 10% travel requirement.
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
For more information, please contact Luci Gomes-Bickunas at Luci.GomesBickunas@adp.com or 561-741-4941