1. Leigh Clarke
1 Mitchell Close, Fradley, Lichfield, WS13 8SL
(m) 07496 122504; (e) leighclarke1307@gmail.com
Personal Profile
An IT professional withover20 yearsexperience of businesstransformationandprovidingITsolutions to
supportorganisational change andgrowth. OperatesasanInternal Consultant,ProjectManagerand Team
Leader. Expertise includesTransformation, BusinessAnalysis,ProcessRe-engineering, BusinessIntelligence and
SolutionsDevelopment, includingDataWarehouse SolutionsandSystemsIntegration.
Key Technical skills
 Data Warehousing
 Oracle PL/SQL;UNIX
 BusinessObjects
 MS SQL; MS SSIS
 MS Project– implementedProjectServeronline aspart of MS Office 365 Suite to enable Programme
Management
 Certificate inAdvancedCrystal Reports
 Expertise inthe implementationof severalapplicationsincludingBizTalk;Northgate;LaganCRM; Kirona
DRS (Opti-Time);KeystoneAssetManagement
Career History & Achievements
MidlandHeart HousingAssociation 1986 – June 2015
One of the top 10 Housing and Care organisations in the UK; managing c32,000 homes across 54 local
authorities,investing morethan £100m pa in neighbourhoodsand employing c1800 staff
BusinessSystemsManager (April 2014 – June 2015)
Led a team of 15 (Business Analysts, Systems Developers and Test Analyst). Promoted ICT Business systems,
deliveringbusinesschange projectsto improve customerservice andcostefficiency:
 Created and delivered a clear vision of Application Architecture and Portfolio Management, aligned to
ICT capacity model anddeliveredthroughprojectbased transformation
 Led team of Business Analysts to establish base line processes, business requirements and map
processes;inputexpertknowledge andguidance tosupportthe teamin identifyingsolutions
 Stakeholder Management, managing business leads across all Directorates, including Housing
Management,Finance andHR; liaisedwithprojectsponsorstoensure effective progressanddelivery
 Procured several contracts such as Open Accounts and Keystone c£1m – tendering, shortlisting, scoring
to final contractaward, usingOJEU and small quote process
 Set up and managed software maintenance budget c£1m; managed own resources as part of overall IT
budget;coordinated budgetsforinfrastructure andsoftware –capital andrevenue expenditure
PortfolioManagement- successfullydevelopedandimplemented anumberof projects:
- Developed a digital strategy to achieve a shift from telephone contact to self-service customer
channels,feeding intoCRMsolutions
- Keystone –a modularagileapproach to supportbusinessrequirementsforstockcondition;
componentaccounting;plannedmaintenance programmes;gas servicing&inspectionprocesses
- Implemented LaganCRM,developed bespoke solutionstomeetbusinessrequirements:process
mapping,cuttingcode andmanagedintegrationof systems –MS SQL Server,SSIS,BizTalk,Oracle
PL/SQL andNorthgate
- Integrated Keyfax,a repairs diagnosticssystem,introduced DynamicResource Scheduling(DRS) for
the appointmentprocess, integratedwithCRMsolutionforService Centre andAssetManagement
- Leda productportfolioreview, tieringproductsetsandundertakingbusinessimpactanalysis;identified
the opportunityandmethodto consolidate 4systemsforHousingOfficersto1 system solution

2. Information& Integration Manager (November2012 - April 2014)
Led a team of 5 to developed technical solutions for business intelligence and systems integration, together with
the managementof ongoingprojects,suchasCRMand Keystone:
 Gained Executive Board approval to strategic changes to IT systems and processes, highlighting lack of
alignmentbetween business requirementsand solutionsdelivered, togetherwithlackof controls
 Recommended standard documentation and methodologies, producing design specifications to ensure
consistencyand leadingtoaDepartmental re-structure
 Developed a toolkit to cover end-to-end solutions delivery. Focused on business requirements and
impact, leadingtoconsistencyandefficientdeliveryof service
 Managed the re-structure process, developed strategy and plans, defined Job Descriptions and managed
the restructure andrecruitment&selectionprocesses
 Managed the end-to-end integration of products including Northgate, Lagan and Keystone systems,
Oracle Financials andAbritas,usingBizTalkasa tool.
 Developed webservices, PL/SQL for Northgate and Oracle Financials, including packages, functions,
storedprocedures, tables,viewsanddatabase triggers
 Designed and delivered training programmes, including e learning e.g. how to use ‘Procure to Pay’ (P2P);
Business Objectsandtechnical training/non-technicaluserguidesandprocesses
InformationSystems Manager (April 2008 – November2012)
Leda teamof 3, appointedtodeveloparobustapproachto BusinessIntelligence Services asa dedicatedservice:
 Reviewed disparate systems and created a data warehouse to achieve a ‘single version of the truth’,
enablingimproved efficiencyand qualityof dataformanagementinformationand reporting
 Developed SQL Server based Data Warehouse and ETL routines (extract, transform and load), using SSIS
as tool
 Selected Business Objects as a reporting tool and supported the business in adopting a process by
trainingManagersin self-generationof reports forKPIandmanagementreporting
 Developed reportingsolutionsforGIS,usingmapinformationandstatistical reportingtools
 Mapped data life cycles and business critical data to enable tracking e.g. of customer journey to support
businessdecisionmakingand putincontrolsarounddata managementtoensure accuracy
 Won an Innovation Award and sold commercially, for developing a strategic asset management system
(SAMS), using SAP Xcelsius as a modelling tool to profile stock over 30 year period, enabling projections
frombaseline NPV to scenariomodelling,tosupportbusinessdecisionsand investmentdecisions
 Responsible for system compliance, undertaking audits and ensuring licensing compliance; leading to
developmentof CMDB to recordand manage software compliance
 Set up and co-ordinated internal user groups and appointing Champions, ‘Superusers’ to represent
differentareasof the business,toidentifyopportunitiesforservice improvementandmanage upgrades
BusinessSystemsManager (June 2006 – April 2008)
 Oversaw the review of Northgate, following merged with Midland Heart, re-aligned Northgate solution
to newMidlandHeartprocesses
 Managed the data migration and de-commissioning of systems; developed solutions for archive data for
HousingandFinancial solutions
IT Manager (Prime Focus,became MidlandHeart) (October2002 – June 2006)
 Oversaw the implementation of Northgate, Tier 1 Application, used by c1000 across all Housing Service
provision, Housing Management, Asset Management, Rental Income and Customer Services;
implemented various modules to support rents, arrears, repairs, planned maintenance, void
management,lettings,andcustomerservices
 Led development of IT infrastructure in Head Office (c1000 staff); defined specifications, managed
procurementandimplemented networksolutions,serversandtelephonyto buildinbusiness continuity

3. SeniorSystems Support Analyst(Focus Housing,became MidlandHeart) (June 1994 – October 2002)
 ImplementedOrchard HousingManagement systemforFocusHousing
 Initiation,developmentandintroductionof a dedicated Service Desk
Education
BSc ComputerScience & Information Management UniversityofCentral England
(Completed Stage 1and stage 2; SuspendedstudiesYear3due to work demands)
Modulescompleted:
ComputerTechnologyB-
CommunicationTechnologyC
Procedural ProgrammingB-
End User ProgrammingB
ProblemSolvingB
BusinessProcess OrganisationB+
MathematicsforComputingC+
IntroductiontoArtificial Intelligence C
StructuredAnalysisforCommercial DataSystemsB
Database Concept& DesignA+
InformationManagementin Organisations C+
SocietiesandTelematicsC+
BTEC Business& FinanceCertificate
Professional Trainingand Development
 HR Training- Performance Management;Recruitment&Selection;AbsenceManagement;Managing
Employee InvestigationsandCoaching
 Selectedforandsuccessfullycompleted ManagementDevelopmentProgramme(6monthprogramme
includingleadership, personal styles,circle of influence, teameffectivenessand strategicplanning)
 Financial Awareness&Budgeting
 ProjectManagement,shortcourse basedonPrince 2 Methodology
 MS SQL ServerAdministration
MembershipofUserGroups
Northgate;Keystone;DRS;Orchard;Oracle
Forums
On goingresearchonbestpractise and markettrends,throughinvolvementinvariousforums:
Memberof Federation AgainstSoftwareTheft(FAST) –leadforMidlandHeart
MemberNational ComputerCentre (NCC)
Memberof HousingTechnology
Memberof Inside Housing
Memberof HouseMark