Understanding and Coping with Change Change is everywhere, yet very few people seem to embrace the concept. We are, for the most part, creatures of habit and follow daily routines. When change occurs, our activities and thought patterns are disrupted. Write a four- to five-page APA formatted paper (excluding the title and reference pages), using a minimum of three scholarly sources in addition to the textbook, analyzing the internal and external factors contributing to an individual’s resistance to change. Describe a situation where you or someone you know was resistant to change as identified in one of following areas: a. Self-interest b. Lack of understanding c. Lack of trust in management d. Differing assessments of the need for change e. Low tolerance for change Explain whether the resistance to change was caused by an internal or external factor. Using Kotter’s theory for change, provide a plan for overcoming that resistance. What will be done and how will you know that the plan has worked? Originally from New York, NY I've travel all around the country and abroad. Within the first year after transferring from Texas to Georgia I was awarded a Charter Champion Award for excellence. Charter Communications  (NASDAQ: CHTR)  has seen substantial changes in its business amid recent industry consolidation. Following the merger of Comcast  (NASDAQ: CMCSA)  and Time Warner Cable  (NYSE: TWC) , Charter will jump ahead from the fourth-largest cable operator in the U.S. to second place. The company struck financially savvy deals with Comcast and as a result, its video subscriber base will increase substantially. After the merger clears, Charter's own and managed subscriber base will jump from 4.4 million subs to 8.2 million households. The market is already recognizing that Charter stands to benefit significantly from this deal with Comcast, and as a result, Charter is trading at record highs and should reach newer highs. Customer acquisitions from Comcast Charter will own 5.7 million video subscribers and manage systems for another 2.5 million subscribers. After Comcast's merger with Time Warner Cable goes through, Comcast will divest roughly 3.9 million video subscribers. Comcast expects that this divestment will reduce its managed subscriber base to less than 30% of total U.S. MVPD subscribers and in the process aid it in getting regulatory approval.  Change is everywhere, yet very few people seem to embrace the concept. We are, for the most part, creatures of habit and follow daily routines. When change occurs, our activities and thought patterns are disrupted. HR Coordinator I - Reno( 1406074) Description JOB SUMMARY Responsible for assisting with and coordinating the Human Resources policies and programs, including, but not limited to, recruiting, training, and benefit administration. ESSENTIAL FUNCTIONS OF THE POSITION Assist with recruitment functions, which may include: assisting with new employee paperwork, job ...

1. Understanding and Coping with Change
Change is everywhere, yet very few people seem to embrace the
concept. We are, for the most part, creatures of habit and follow
daily routines. When change occurs, our activities and thought
patterns are disrupted.
Write a four- to five-page APA formatted paper (excluding the
title and reference pages), using a minimum of three scholarly
sources in addition to the textbook, analyzing the internal and
external factors contributing to an individual’s resistance to
change.
Describe a situation where you or someone you know was
resistant to change as identified in one of following areas:
a. Self-interest
b. Lack of understanding
c. Lack of trust in management
d. Differing assessments of the need for change
e. Low tolerance for change
Explain whether the resistance to change was caused by an
internal or external factor. Using Kotter’s theory for change,
provide a plan for overcoming that resistance. What will be
done and how will you know that the plan has worked?
Originally from New York, NY I've travel all around the
country and abroad. Within the first year after transferring
from Texas to Georgia I was awarded a Charter Champion
Award for excellence.
Charter Communications (NASDAQ: CHTR) has seen

2. substantial changes in its business amid recent industry
consolidation. Following the merger of Comcast (NASDAQ:
CMCSA) and Time Warner Cable (NYSE: TWC) , Charter will
jump ahead from the fourth-largest cable operator in the U.S. to
second place.
The company struck financially savvy deals with Comcast and
as a result, its video subscriber base will increase substantially.
After the merger clears, Charter's own and managed subscriber
base will jump from 4.4 million subs to 8.2 million households.
The market is already recognizing that Charter stands to benefit
significantly from this deal with Comcast, and as a result,
Charter is trading at record highs and should reach newer highs.
Customer acquisitions from Comcast
Charter will own 5.7 million video subscribers and manage
systems for another 2.5 million subscribers. After Comcast's
merger with Time Warner Cable goes through, Comcast will
divest roughly 3.9 million video subscribers. Comcast expects
that this divestment will reduce its managed subscriber base to
less than 30% of total U.S. MVPD subscribers and in the
process aid it in getting regulatory approval.
Change is everywhere, yet very few people seem to embrace the
concept. We are, for the most part, creatures of habit and follow
daily routines. When change occurs, our activities and thought
patterns are disrupted.
HR Coordinator I - Reno( 1406074)
Description
JOB SUMMARY
Responsible for assisting with and coordinating the Human
Resources policies and programs, including, but not limited to,
recruiting, training, and benefit administration.

3. ESSENTIAL FUNCTIONS OF THE POSITION
Assist with recruitment functions, which may include: assisting
with new employee paperwork, job postings, pre-employment
testing; applicant tracking, minority contact lists and
preparation of offer letters
Maintain records and files in accordance with state and federal
laws and in compliance with SOX regulations
Process Human Resources paperwork in a timely manner
Collect payroll records, review payroll and summarize hours for
corporate payroll processing and verify bi-weekly paychecks
and research pay discrepancies
Respond to and route employee questions and concerns
Assist with employee recognition activities
Prepare various reports as required including HRIS data entry
Coordinate and process benefit enrollment and changes for
employees
Perform other duties as requested by supervisor
Skills/Abilities and Knowledge
Ability to maintain confidentiality of information
Ability to prioritize and organize effectively
Ability to effectively multi task
Attention to detail and accuracy
Ability to communicate in a clear concise manner
Ability to use personal computer and knowledge of software
applications, including but not limited to MS Office, and data
base administration.
Ability to work with limited supervision
Basic Knowledge of local, state and federal laws regarding

4. Employment
Education (level and type)
High School Diploma or equivalent
Post High School training in Human Resources or related field
or equivalent work experience
BA/BS degree in Human Resources preferred.
Related Work Experience
0-1 years human resources experience
1 year administrative experience
WORKING CONDITIONS
Office environment
Primary Location US-Nevada-RENO
Professional Profile
Dedicated and accomplished professional with over ten years of
experience interviewing and making eligibility determinations
for local, state and federal income assistance programs. Well
disciplined with proven ability to manage multiple assignments
efficiently under extreme pressure while meeting requirements
for accuracy and timeliness. Keen insight into the needs and
views of others, able to listen and convey complex information
in
easily understood terminology. Effectively communicate
direction, energize and inspire people to work toward achieving
a common goal.
Experience
2013–Current
West At Home (Part-time)

5. Home-Based Customer Service Agent
Support multiple client needs by:
· Obtaining, entering and verifying customer information
· Answering customer questions and resolving issues
· Explaining sales features or offering additional products or
services
· Providing Network Support
2007-Current
Charter Communications
Workforce Management Technical Coordinator
Dispatcher II
Dispatcher I
· Respond to customer service requests by prioritizing and
dispatching service requests to available installation or service
technicians; act as liaison between technician and customer
service employees.
· Audit completed work orders from installers, collectors, and
contractors to actual work recorded in the billing system; make
invoicing corrections or reschedule work as necessary.
· Ensure billing is complete and accurate by verifying the
services installed are reflective of the services on the account
along with the appropriate one time charges being billed to the
account.
· Consult with contractors, and/or customer service
representatives regarding status of work orders.
· Answer and route calls for the Installation Department and
perform back up for dispatchers.
· Provide administrative support for the Technical Operations

6. Department; maintain accurate files and records.
2004–2007
City of Fort Worth – Police Department
D.E.C.O.R. (Data Entry of Criminal Offense Reports)
Public Safety Communicator II (Dispatcher)
Public Safety Communicator I (911 Call Taker)
· Contact citizens in a calm and supportive voice while
obtaining essential information to make criminal offense reports
including: child abuse, child custody, missing persons,
missing/stolen vehicles, burglaries, and identity theft. Also
responsible for supervisory approval of all officers’ reports
including: homicide, robbery, assault and major motor vehicle
accidents.
· Dispatch and direct officers including: patrol, traffic,
helicopters (Air One), canine (K9), and mounted patrol using
two-way radio to receive and disseminate information. Monitor
and maintain the dispatch channel for officer safety and traffic
stops.
· Receive and evaluate 911 emergency and routine calls from
the public requesting police assistance. Enter calls into
computer system by geographical location and priority.
Transmit call information using quick response and multi-task
skills in a busy work environment. Coordinate information with
team members, supervisors, commanders, outside emergency
agencies as well as the media.
· Make inquiries to obtain or verify information including:
motor vehicle data, criminal history, warrants, and
missing/stolen/found property. Maintain appropriate security
and confidentiality of information created or encountered in the
performance of assigned duties.
1996–2003
State of Texas – Department of Human Services
Texas Works Advisor III @ John Peter Smith Hospital

7. · Conduct telephone and/or face-to-face interviews in patient
rooms, home, hospital or hospice setting to gather sensitive
household information.
· Communicate effectively with multicultural clients,
hospital/clinic staff, advocacy groups and community
organizations to familiarize them with policies, procedures,
rules and/or regulations regarding Medicaid and other
applicable programs.
· Obtain, verify and calculate income and resources to
determine eligibility for Temporary Assistance to Needy
Families (TANF), Food Stamps, and Medicaid programs in
accordance with local, state and federal policies and procedures.
· Provide full service to clients while reducing caseloads
through education/employment counseling.
· Perform case readings, reviews, and/or audits to ensure
accuracy, timeliness and compliance with state or federal
regulations using automated case reading system.
· Interface with the public in a professional, pleasant and
effective manner to ensure a positive perception of care
received.
· Testify at fair hearing to provide information regarding policy,
procedures, case history, and eligibility determination.
· Assumed key role in organizing and participating in health
fairs and other community events.
1998–2010 Fort Worth Independent School District
Fort Worth Independent School District (All Subjects)
· Deliver instruction and assist student learning utilizing lesson
plans, and guided activities.

8. · Maintain productive learning environment by stating
classroom rules, holding students accountable for their actions
and implementing fair and consistent consequences aligned with
written campus discipline procedures and district policy to
handle discipline in the classroom.
· Monitor students' behavior outside the classroom, encouraging
socialization, sportsmanship, and team spirit.
· Communicate with culturally diverse students and parents,
utilizing a caring yet diplomatic manner.
Education
Ashford University ● B.S. Organizational Management 2012
Completed several graduate level courses.
Tarrant County College ● A.A.S. Mental Health 1995
Phi Theta Kappa – Phi Tau Chapter (Academic Honors Society)
References
Daffodil Peyton, Supervisor ● State of Texas – Health & Human
Services Commission ● (817) 291-9210
[email protected]
Tammy Morgan ● City of Fort Worth – Police Department ●
(817) 392-4197
[email protected]
Miste Anders-Clemons, Customer

9. Solution
s Specialist ● Workforce