1. NETWORK AND PC SUPPORT TECHNICIAN
Continue challenging myself. I want to give the best of me
and, through my communication skills, dynamism, experience,
improve services, providing greater profitability and company
growth.
Leandro Abreu de Souza
Address: Rue de Laeken, 84, 1000,
Brussels, Belgium
GSM: (+32) 479011800
Mail: leandro77_2@hotmail.com
Skype : leandro-77
Reading Writing Talking
Portug. native
Italian advanced advanced fluent
English advanced advanced advanced
Spansh advanced advanced advanced
French advanced advanced advanced
Dutch basic
CONTACT
EDUCATION & TRAINING
FAGG - Federaal voor A. G. in Gezondheidsproducten - 24/11/14 to 12/19/14 (IT Technical Support -
internship);
Service Desk Agent: Deploying Windows 7 via Opsi server, Install network and local printers, troubleshooting,
open tickets on GLPI system, IP phone installation, software installation and wiring.
MSF - Doctors Without Borders (Charity) - 23/06/14 to 07/11/14 (IT Technical Support - internship);
Service Desk Agent: Deploying Windows 7 via Windows server, Install network and local printers, troubleshooting,
repair laptops, IP phone installation, software installation, wiring, configuration of email on Blackberry.
CDS HP Packard Development Company, L.P. - 08/2011 to 07/2012 (Multinational - IT technical support -
Belgium);
Agent Technical Support: Technical Support at the first line in software and hardware for HP customers on 3
continents and 5 different languages.
BELGACOM S.A. - 07/2010 to 02/2011 (Multinational - Telecommunication - Belgium);
Maintenance Technician: Direct contact with the clients to fix and inform about the causes of the problem,
contact the main office and advise whether the issue is solved or not etc.
LIGURIALBERGHI SAS DI M. M. & C. HOTEL MEDUZA - 09/2002 to 06/2009 (Hotel Sector - Italy);
Waiter and Receptionist: Responsible for purchases and sales, personnel management, customer service,
meetings organizing, telesales, control of merchandises, check in, check out, multitask etc.
OBJECTIVE
 Knowledge in GLPI, User Support, Pack Office, ability to work
in an international environment, ability to manage a team,
very good communication via phone or direct contact,
patient, troubleshooter, responsible, committed , ethical,
tolerant, respectful, empathetic.
 Network: TCP/IP, DHCP, DNS, addressing, VPN installation and
configuration, conf. small routers (SOHO).
 Hardware: Detection, fixing, upgrade, cable (RJ45), laptop,
desktop and iPhone repairing.
 Windows; XP, 7, 8, including Linux in a virtual environment
(Oracle Virtual Box, VMware Player, Microsoft Hyper-V).
1- Installation: Imaging (DVD, USB), driver research,
partitioning, installing printers (network, interactive and
script).
2- Maintenance: Backups, removing unnecessary services.
3- User and Group management: Profile, quota, NTF
rights.
 Windows Server (2008R2 / 2012): Set up and manage an AD.
1- OU, Users and Groups.
2- Sharing Management (NTFS rights and SNB).
3- Centralized Management of network antivirus.
4. Set the user and machine environment via GPO.
5- Windows Deployment Service (WVDS).
 Linux: Basic Programming with Python, OPSI server, FOG
server.
COMPETENCES
LANGUAGE SKILLS
EXPERIENCES
Building Technician - High School - CEFET
(1994/1998) - Brazil.
Other Courses:
 Network & PC Support Technician -
FIJ
(19/09/2013-19/12/2014) - Belgium.
 English, French, Italian, Spanish and
Dutch: Several Schools (2004-2014) -
Belgium, Italy and Spain.
 Electronic Course - Institut Cardinal
Mercie (06/2010-06/2011) - Belgium.
 Autocad 2D e 3D - Institut Technique
Namur (2010-2011) - Belgium.
 Pack MS Office