Session Title: Lean Kanban for Non-IT Business Process Automation Abstract: Automation has now taken center stages in all facets of enterprises and business is now at the helm of implementing automation to improve quality of service, lower costs and improve productivity of their associates. Financial Planning and Accounting is the first mover where lots of back office work like PO approvals, invoice reconciliation, approval workflows/processes are repetitive and mundane that can be automated through built in rules (with little intelligence as well). I will talk about how the Lean and Kanban principles can help in improving business agility in non-it business process automation projects and deliver value to the clients based on my experience.

1. Lean Kanban for Non-IT Business Process Automation
02 - 03 AUGUST 2019 | BENGALURU

2. Project Manager Scrum Master Program ManagerAgile Coach
• Confronting Problems
• Doing Experiments
• Software Craftsmanship
Ramkumar Arumugam
www.leankanbanindia.com

3. AGENDAOn The Agenda
 What is a Non-IT Business Process?
 Vision
 Goals and Objectives
 Challenges
 Lean Kanban
 Value Stream Mapping
 Continuous Improvement
 Kanban Economics
 Kanban Lessons
 Q & A
www.leankanbanindia.com

4. Enterprise Business Agility
“True enterprise scale business agility cannot be achieved
until IT & and Non-IT join the continues improvement
journey through innovation and automation”
www.leankanbanindia.com

5. Non-IT Business Process - An Example
Filled up
Loan
application
KYC and
Supporting
Documents
Submitted
to Bank /
Loan
Provider
Application
Verification
Document
Verification
Eligibility Check
CIBIL Verification
Address
Verification
Legal Verification
Loan
Sanction
Loan
Disbursement
www.leankanbanindia.com

6. Kanban Board – Non IT Business Process
KYC Validation
Sale Deed
Verification
AddressProof
Validation
Input Queue / Backlog Development Done
Loan Eligibility
Verification
Loan Application
Validation CIBIL Score/API
Integration
Dev QA
Pay Check
Validation
Employment
Validation
www.leankanbanindia.com

7. Vision
Automate business process in Indirect Procurement,
HR, Distribution & Finance domains
Migrate existing business processes (in house bots) to
industry leading RPA tool for scalability and
maintainability
www.leankanbanindia.com

8. Goals and Objectives
Reduce Cycle time
Automate routine work
Reduce AHT
Seamless Integration
with Enterprise Apps
Increase Efficiency
Scalable Platform
Multiple Domains
Reusability
www.leankanbanindia.com

9. Challenges
Replacing existing
50+bots using RPA
tool
Unavailability of
Metrics or Data
Limited
documentation for
business processes
Delays in BOT review
and sign-off
Prioritization
challenges
Rapid Delivery
Model/Framework
No defined IT
processes for BOT
development
www.leankanbanindia.com

10. Lean Kanban
• Emulates manufacturing process
www.leankanbanindia.com
• Focus more on Value and Flow than Estimation
• Value delivery - Full Pie over Piece Meal
• Planning and Prioritization Flexibility
• Visualizing the work through Kanban boards for
identifying bottlenecks and eliminate wastes

11. Value Stream Mapping
Design and
Develop
BOTs
Test BOTs
Engineering and QA
Release
Management
Release
BOTs
Customer
Lead Time (End to End)
Deployment Cycle Time
Identify Use
Cases for
automation
Planning and
Ideation
Videos Process
Flows
Work
shop
s
Maintain
Support and
Operations
Auto Alerts
Checker
BOTs
Development CycleTime reducedover 50%
3 days
5-7
days 2- 3
days
www.leankanbanindia.com

12. Continuous Improvement
Design
Improvements
Evolutionary Design
Quality over
Velocity
Quality Built In
Metrics Driven
Delivery
Continuous Delivery
Utilities Eliminate Manual Work (Wastes)
Value Stream
Mapping
Manage Flow, Improve Collaboration
www.leankanbanindia.com

13. Kanban Economics
Cycle Time Development -> Done
Lead Time Input Queue -> Done
WIP No. of BOTs/team/person
Throughput No. of Steps/Iterations completed
www.leankanbanindia.com
Cost Cost / Bot

14. Kanban Lessons
More through Less 100% Value
Clarity of Purpose
(Service Oriented)
Tools and Utilities
to eliminate wait
times
Minimize Planning
and Maximize
doing
Improved
Visualization
Right Tasks at Right
Time (JIT)
Insights through
Value Stream
Mapping
Leadership
Advocacy
www.leankanbanindia.com

15. The work will teach you how to do it –
Estonian Proverb
www.leankanbanindia.com
www.linkedin.com/in/ramkumar101

16. www.leankanbanindia.com