Companies connect with customers, clients, Business Partners, suppliers and other external organizations to make critical Business transactions more efficient. These connections are increasingly computerized, automatic and system to system, and they may be integrated with the Online Services and critical Processes of each company. All these relationships form a complex network of entities, channels and functions, continuously expanding and erasing boundaries between organizations, which is called the Extended Enterprise.

1. The Comprehensive Solution
for the Extended Enterprise

2. The Extended Enterprise concept involves increasing dependence on
others and demands increasingly safe, immediate and uninterrupted
transactions. But it also implies that failure points are no longer
exclusive to the companies themselves, but extend to third parties.
Day by day the complexity increases and the cause and prevention of
problems become increasingly difficult to distinguish.
Given this, companies have invested a lot of money in solutions, obtaining
very poor results. Although there are many useful tools, they are too
technical, partial or complex, and even though they claim to be Business
oriented, they are not. As a result, there is not a good perception of IT,
accentuating the gap in the company.
Companies connect with customers, clients, Business Partners, suppliers and other external organizations to make critical
Business transactions more efficient. These connections are increasingly computerized, automatic and system to system,
and they may be integrated with the Online Services and critical Processes of each company.
All these relationships form a complex network of entities, channels and functions, continuously expanding and
erasing boundaries between organizations, which is called the Extended Enterprise.
Are there any important clients or
Business Partners affected?
Are there any alternative channels
available for the transaction?
Is the service degraded by the
response times of a third party?
How quickly are problems resolved
and the process resumed?
Is your company’s critical information
at risk?
All seems well, but is the level of
Business activity normal?
Some challenges posed by the
Extended Enterprise:
To solve the challenges of the Extended Enterprise, we have created Alignia.
The Extended Enterprise
2

3. 1
The solution for the Extended Enterprise:
3
Alignia from Tango/04 is a comprehensive monitoring solution that prevents and identifies problems in the Online
Services and Business Processes, along with the Technology and the Security that support them, helping your
company to operate smoothly, without interruption, in a safe environment with extreme visibility.
Alignia is composed by 4 modules completely integrated with each other:
It identifies problems,
bottlenecks and delays in
Business processes.
It controls all the technology
that supports services and
Business processes.
It identifies security incidents
and makes any impact on
any service, process or
infrastructure visible.
It prevents and identifies
problems in online
transactions.
Alignia is a tool of interrelated modules with integrated information. For example, Alignia will let you know when a
security incident may impact on electronic channels, or if a problem in the integration process of applications results
in the Online Services operating with bad data.
Besides, being a single product, the implementation time is shortened, the learning curve is accelerated and
resources devoted to the management and maintenance are minimized.
www
EXTENDED ENTERPRISE
END USERS
BRANCHES
CHANNELS
CORPORATE CUSTOMERS
BUSINESS PARTNERS
THE ENTERPRISE
PROVIDERS
Simulation robots Monitoring Infrastructure
B2CB2B

4. Business Users
See the general state of your Business and if the activity level is normal,
compared to other days or similar schedules. Be aware of problems in real
time and where they impact your Business: a critical customer, a specific
functionality, a channel, etc.
Service or Process Owners
Learn how services and processes are operating, and the state of technology
and applications that support them, along with your Security Information.
Quickly find the root cause of each incident and easily identify customers or
business items affected, even when the problem comes from an external
service.
IT Personnel
Get technical and detailed information of all incidents in your technology, and learn
how each one impact services and critical processes, prioritizing according to the
Business needs.
Information Security Personnel
Receive alerts upon detection of incidents that may affect the services and critical
processes, and prioritizes them according to their impact. Meet the controls that
regulations and audits require. Show the status of Security and its evolution to
improve communication with the Business.
Alignia provides a common and shared vision of all services and critical Business processes, but with detailed and
accurate information for each type of user:
The Alignia technology integrates perfectly with other technical monitoring tools, APMs, BPMs, simulation robots,
data sources, logs and other products that you have implemented, taking advantage of that information and
providing a high-level vision. Thus, you protect your previous investment, allowing your implementation to grow
without limits.
4
Get maximum alignment between IT and Business,
giving each user the vision they need
Fully integrated to protect your investment

5. Alignia provides a unique, flexible, pragmatic and fast monitoring concept, intended to provide extreme value: The best
practices, pre-established controls, dashboards, reports, pre-configured alerts and ready-to-use functionalities are
available without custom programming. It is no longer necessary to start your project with a blank slate! With Alignia,
you will start and finish a very profitable project in only a few weeks, not years.
A solution for everyone. There is no need to be an expert in monitoring, Alignia allows you to make very relevant
projects of the highest quality, very fast to deploy and easy to maintain.
5
Embedded Knowledge
+
Embedded How-to
=
Immediate Results
All the knowledge and expertise gained from
hundreds of successful implementations worldwide
consolidated into a step-by-step method and
embedded in Alignia to achieve immediate and
totally effective results.
Benefit from the experience and knowledge of hundreds
of projects, all in a turnkey solution

6. 66
Created especially to control your Online
Business Services, Alignia for Online Business
Services monitors in real time the exchanges
that occur between your company and
customers, suppliers or Business Partners, such
as e-commerce transactions, authorizations of
credit card payments or online loan applications.
Alignia for Online Business Services have a simple and pragmatic
approach in three steps:
1. In those critical Online Business Services for the company, it identifies its key
elements and defines the interaction and combination between them. Thus, it
allows you to control, predict and improve the behavior of different users, the
different access channels to the service, and the Business functionalities. It
also determines if the impact is caused by an external service supplier.
2. Each combination of the different Business elements is controlled from
two perspectives: 1) from a technical approach, which monitors its health
and availability, and 2) from the end user’s perspective, which controls that
the real business activity and that the response times are as expected. Both
visions are complementary and can detect if the service is delayed or does
not have the expected activity, even though the technical controls show that
it is working properly.
3. It perfectly integrates with other technical monitoring tools, other
user experience or Application Performance Management (APM), obtaining
information from many sources (logs, databases, SNMP traps, etc.), and thus,
protecting your technology investment.
Alignia for Online Business
Services identifies which user
has a real problem, why is it
happening and if the problem is
in the infrastructure, application
or, even more important, whether
the problem comes from the
service consumer side or from the
external service supplier.

7. 7
It provides visibility of bottlenecks
and delays, it finds any availability
problems right away and analyzes
in real-time the processing of
elements. Thus, it allows you to
know for all running processes: if
an issue is affecting a particular
customer, if a branch failed to
provide information on time or if
a channel, for example EDI, is not
operating properly.
Alignia for Business Processes controls and
identifies conflicts in the Critical Business
Processes, such as processing purchase
orders in manufacturing companies, supplying
branches in the retail sector or nightly closing
at a bank. It uses information already available
in your systems, and integrates it in the
product and controls the operation of your
processes in an immediate, simple and non-
intrusive manner, without need to program or
modify your applications.
Alignia for Business Processes was created especially to answer the
following questions:
• Did the data sent from a special customer, supplier or branch arrive
on time?
• Did all the data arrive in the expected format?
• What part of the process is taking longer than usual?
• When the processing is per element, can we detect any stuck or elements
pending processing?
• Has the process received a higher number of defects than normal?

8. 66
Alignia for Business Applications defines,
informs and prevents conflicts that cause
a decline in the performance of Business
Applications, or a total or partial failure of
the technology infrastructure that supports
them. With a different approach to traditional
monitoring, this module contributes to the
smooth running of Online Services, Business
Critical Processes and Technology, ensuring
stability and reliability in the management of
information.
Alignia for Business Applications increases the reliability of your
applications in only three steps:
1. It defines the Business Application to be controlled: ERP, CRM, orders
management, payment Systems, purchase and sale of shares, logistics
systems, etc.
2. It identifies the technology, the devices and applications that support
Business Applications: web servers, database servers, databases, firewalls,
printers or other technical components to be monitored.
3. It applies standard or custom controls directly for different servers,
devices or technical applications automatically. It has a large number of
predefined templates applicable to the most used technologies: operating
systems, databases, web servers, etc. And, it allows you to add new
technologies and controls, both for custom applications and in house
developments.
Systems such as ERP, Core
Banking or Order Management
are some examples of Business
Applications that require the
technology that is below them
(servers, application server,
database or network devices
among others), is always available
and functioning properly.
8

9. Aligina for Business Security
identifies and resolves threats to
technology and to the companies’
sensitive data. By catergorizing,
analyssing and recording those
threats, you can resolve conflicts
and make prevention and control
processes even more efficient.
Thanks to its consolidation of
logs, correlation, visibility and
reports, all of the company’s IT
infrastructure is controlled; it also
shows the impact that occurs in
different Business Processes or
Services.
Alignia for Business Security is designed to
simplify the tasks of the Information Security
Departments. It protects the technology and
the privacy of sensitive data circulating in the
company and mitigates risks of noncompliance
with regulations. In addition, it aligns security
with Business, by detecting and displaying those
Services and critical Business Processes that are
being threatened.
Alignia for Business Security has three key features:
1. It ensures that the critical aspects of technology (processes,
applications and infrastructure) are inventoried and monitored, in a way
that facing any threat (both internal and external) the corresponding alerts
and preventive actions are generated.
2. It controls by considering different threat levels. For example, it identifies
any deterioration in the assets security policies or records the activity of
users who may pose a threat and require the intervention of the Security
Information area.
3. Establishes controls and reports required for compliance with both
international and local regulations. Thus, you can meet audit requirements
easily.
9

10. Exclusive Integrated Vision
It gathers in one solution the control of all Online Business
Services, Business Processes, Technology and Security.
And goes deeply when needed.
BYOM (Bring Your Own Monitoring)
Maximize the ROI of your current technical monitoring
tools, APMs, solutions that measure user experience,
simulation robots and much more, integrating them
easily and quickly. Or, if you prefer, use Alignia technology.
Exponentially improve communication
between IT and Business
With Alignia, IT and Business have a shared vision of what is
happening. Thus, communication flows, the expectations
align and the gap between IT and Business is eliminated.
Visibility for each role
Alignia provides unified information of your processes,
services and technology, and it incorporates different
views for each role to see what is of interest and access to
the level of detail needed.
Ready to install! Setting up in record time
Thanks to the knowledge and methodology embedded
in Alignia, to define and begin to control your Online
Services, Business Processes, critical Technology and
Security Information... only takes hours, not months or
years.
10
Scalable
Start with your most critical services, processes and
controls, and then add more functionality as needed.
Control from one to hundreds of items from a single
interface.
Ready to Evolve
The methodology embedded in Alignia is continuously
improved and updated following the best practices of
hundreds of projects. It is a product that will help you
evolve smoothly and easily.
Aligned with ITIL
Get the benefits reported by ITIL in days, not years.
Alignia allows you to implement a process of continuous
improvement and management of incidents in record
time, completely aligned with the Business and complying
with ITIL.
Alignia outstanding features

11. The best experiences of
hundreds of satisfied
customers.
All knowledge and methodology
embedded in Alignia is the fruit
of the experience of hundreds
of projects around the world
that made leading companies
happy. Our customers’ high
satisfaction is one of the best
guarantees we can offer you.
Our clients include the following
companies:
• 3M
• ABN AMRO
• Barnes & Noble
• Bayer
• BBVA
• CC&G (London Stock
Exchange Group)
• Costco
• Danone
• Gucci
• Inditex (Zara)
• ING
• Luxottica (Ray-Ban)
• Manpower
• MAPFRE
• McDonald’s
• Mercedes Benz
• Miele
• Nike
• Prada
• Reale Insurance
• Santander Bank
• Seur
• Telmex
• VISA
• Zurich, among others.
Outstanding design ... to display on their devices
Alignia screens have a high-level design, so they look splendid in plasma on the wall
(and show that you have the control). It may also give access to users, customers and
suppliers through our web 2.0 interface, compatible with Android, iPhone, iPad and
other devices.
11

12. www.tango04.com
About Tango/04 Computing Group
Tango/04 Computing Group is one of the leading companies in the development of corporate monitoring software that helps
companies to operate fluidly, without interruptions, in a safe environment and with full visibility. The company has a vast network
of Business Partners and hundreds of leading customers in all industries worldwide, including companies such as: 3M, ABN AMRO,
Auchan, Banque Centrale du Luxembourg, Banque Pictet, Barnes & Noble, Bayer, BBVA, Bradesco, CC&G (London Stock Exchange
Group), Costco, Danone, DHL, Dolce & Gabbana, Euronet, GE Money, Gucci, ICBC, Inditex (Zara), ING, Intesa San Paolo Bank, Jack
Henry & Associates, L’Oréal, Luxottica (Ray-Ban), Manpower, MAPFRE, McDonald’s, Mercedes Benz, Miele, Nike, Pfizer, Prada,
Raiffeisen Bank, Reale Insurance, Santander Bank, Scotiabank, Telmex, TNT, Tractor Supply Company, UBS Bank, VISA and Zurich,
among others.