PointInsight Issue Management Software
About Us <ul><li>PointInsight provides a simple, easy to use, customizable web based business process portal that streamli...
Industries Served <ul><li>We have customized PointInsight solutions that reflect our deep understanding of your industry. ...
<ul><li>Health Care Services </li></ul>
About the Company Over 50,000 healthcare facilities and physician practices rely on Provider to help them enhance the safe...
Problem <ul><li>The Company has multiple forms for tracking and managing developing issues; Excel spreadsheets, SharePoint...
Solution <ul><li>The PointInsight software was able to accommodate all of the Company’s requirements for hierarchical proj...
Results <ul><li>Consistency of Project Management Approach with Customers </li></ul><ul><li>Visibility into Customer Proje...
<ul><li>Oil and Energy </li></ul>
About the Company <ul><li>The Company is a subsidiary of the third-largest integrated Energy Corporation in the United Sta...
Problem <ul><li>PointInsight provides a simple, easy to use, customizable web based business process portal that streamlin...
Solution <ul><li>PointInsight provides a simple, easy to use, customizable web based business process portal that streamli...
Results <ul><li>Issue Identification & Prioritization </li></ul><ul><li>Collaborative Workspace  </li></ul><ul><li>Flexibl...
<ul><li>IT Services </li></ul>
About the Company <ul><li>As a global leader in providing mission critical business environments, the Company designs, bui...
Problem <ul><li>The company was using multiple applications each with its own database elements to address day to day task...
Solution <ul><li>The PointInsight Issue Management platform provided the Company with a flexible and customizable framewor...
Results <ul><li>Real-time Dashboard  Portal </li></ul><ul><li>Flexible work structure and issue management process work fl...
<ul><li>Public Services </li></ul>
About the Company <ul><li>The Department of Health Community Nutrition Services Division supports public health nutrition ...
Problem <ul><li>The Health Department team needed a Help Desk Management System to track and manage requests, route them t...
Solution <ul><li>PointInsight reduced response times for the Department by immediately notifying assignees and approvers, ...
Results <ul><li>Proactively address situations and resolution </li></ul><ul><li>Visibility into recurring and critical hel...
PointInsight  Technical Architecture
Why PointInsight? <ul><li>Customizable & Configurable. </li></ul><ul><li>User-Friendly Interface. </li></ul><ul><li>Simple...
Contact Us <ul><li>Address: </li></ul><ul><li>2731 S Alameda Street </li></ul><ul><li>Los Angeles, CA 90058 </li></ul><ul>...
 
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Issue Management System Software

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Issue Management System Software

  1. 1. PointInsight Issue Management Software
  2. 2. About Us <ul><li>PointInsight provides a simple, easy to use, customizable web based business process portal that streamlines the tasks, issues and projects life cycle management. It is especially designed to automate and streamline IT services, help desk and customer support processes. PointInsight also provides an integrated knowledge base with built-in customizable search feature for instant business intelligence features such as alerts, reports and emails. </li></ul>
  3. 3. Industries Served <ul><li>We have customized PointInsight solutions that reflect our deep understanding of your industry. </li></ul><ul><li>Our solution is 100% web based. You can count on PointInsight for quality, consistency, and deep insight throughout every phase of your various business operations. </li></ul><ul><li>PointInsight Issue Management solution serves the needs of a variety of traditional and hi-tech products and services industry. </li></ul>
  4. 4. <ul><li>Health Care Services </li></ul>
  5. 5. About the Company Over 50,000 healthcare facilities and physician practices rely on Provider to help them enhance the safety, quality, and efficiency of their operations and provide high quality care to their patients. Provider is a significant distributor of pharmaceuticals in the United States today. Provider also applies their distribution, sourcing and logistics capabilities to furnish healthcare providers with branded and Provider private label medical surgical supplies, equipment and related services.
  6. 6. Problem <ul><li>The Company has multiple forms for tracking and managing developing issues; Excel spreadsheets, SharePoint issues tracking spreadsheets, an RFI system, SharePoint action item logs, MSOutlook task lists and information transfer via email. The need for an issue management system stemmed from the requirement to ensure that engineering deliverables are reviewed by the right people at the right time, that those deliverables are approved based on the review comments and that the review comments are tracked through resolution. </li></ul>
  7. 7. Solution <ul><li>The PointInsight software was able to accommodate all of the Company’s requirements for hierarchical project management. The ability to create reports based on the hierarchical criteria has been a boon to the project management group. Sorting issues by various requirements, monitoring progress of issues, and eliminating the management of the various project lists (word docs, spreadsheets, email, etc.) by utilizing a central “source of truth” concept is enabling the Company to manage their projects efficiently. </li></ul>
  8. 8. Results <ul><li>Consistency of Project Management Approach with Customers </li></ul><ul><li>Visibility into Customer Projects </li></ul><ul><li>Streamlining the Issue Management Process for Quick Issue Resolution </li></ul>
  9. 9. <ul><li>Oil and Energy </li></ul>
  10. 10. About the Company <ul><li>The Company is a subsidiary of the third-largest integrated Energy Corporation in the United States, based on market capitalization, oil and natural gas reserves. </li></ul><ul><li>Headquartered in Houston, Texas, the Energy Corporation has operations in more than 30 countries and more than 30,000 employees. The subsidiary company is well-known as Alaska’s No. 1 Oil Producer, Gas Producer and Explorer. </li></ul>
  11. 11. Problem <ul><li>PointInsight provides a simple, easy to use, customizable web based business process portal that streamlines the tasks, issues and projects life cycle management. It is especially designed to automate and streamline IT services, help desk and customer support processes. PointInsight also provides an integrated knowledge base with built-in customizable search feature for instant business intelligence features such as alerts, reports and emails. </li></ul>
  12. 12. Solution <ul><li>PointInsight provides a simple, easy to use, customizable web based business process portal that streamlines the tasks, issues and projects life cycle management. It is especially designed to automate and streamline IT services, help desk and customer support processes. PointInsight also provides an integrated knowledge base with built-in customizable search feature for instant business intelligence features such as alerts, reports and emails. </li></ul>
  13. 13. Results <ul><li>Issue Identification & Prioritization </li></ul><ul><li>Collaborative Workspace </li></ul><ul><li>Flexible Reporting </li></ul><ul><li>Track, Monitor & Control – </li></ul><ul><li>Audit Trails & Accountability </li></ul>
  14. 14. <ul><li>IT Services </li></ul>
  15. 15. About the Company <ul><li>As a global leader in providing mission critical business environments, the Company designs, builds, and manages IT solutions for businesses and governments who have no room for error. The Company has a deep understanding of high-volume, transaction-intensive, secure computing and can deliver operational efficiencies, reduced complexity and increased productivity to its customers. </li></ul><ul><li>The Company manages data centers, critical applications, and supports end users of some of the largest public and private entities. Their combined expertise includes, consulting, systems integration, outsourcing, infrastructure, and server technology. </li></ul>
  16. 16. Problem <ul><li>The company was using multiple applications each with its own database elements to address day to day tasks related to software product development, bug/defect tracking, help desk ticketing and support maintenance. </li></ul><ul><li>The Company was looking for a solution that stored centrally all the problems and tasks that stemmed from their core business operational projects. The Company required a scalable solution that would respond to their growing global needs. A leadership team was established to assess the various concerns arising from using fragmented solutions that have tremendous negative impacts at all stages of the project management process. </li></ul>
  17. 17. Solution <ul><li>The PointInsight Issue Management platform provided the Company with a flexible and customizable framework for developing their own internal issue management process. </li></ul><ul><li>The core capabilities of PointInsight include approvals, notifications, email integration, dashboard views and executive reporting that highlights the impact levels on key. </li></ul>
  18. 18. Results <ul><li>Real-time Dashboard Portal </li></ul><ul><li>Flexible work structure and issue management process work flow </li></ul><ul><li>Standard Reports & Enterprise Reporting </li></ul><ul><li>Across Locations, Organizations, Divisions, Projects </li></ul>
  19. 19. <ul><li>Public Services </li></ul>
  20. 20. About the Company <ul><li>The Department of Health Community Nutrition Services Division supports public health nutrition throughout the State through a Special Supplemental Nutrition Program for women, infants and children. The Program provides nutrition education, adult and infant health promotion and support, supplemental nutritious foods and counseling at local clinics. It also offers health screening and referrals to other welfare, and social services for the State. The Program seeks to serve the needs of its participants obtaining approved foods through the nearly 800 retail stores and authorized military commissaries. </li></ul>
  21. 21. Problem <ul><li>The Health Department team needed a Help Desk Management System to track and manage requests, route them to the appropriate individuals and teams, coordinate their resolution and monitor activity to ensure that all requests were resolved. With budgetary constraints, the Department needed to operate effectively and efficiently to serve the community needs. </li></ul><ul><li>Each team in the Department tried to satisfy these needs using multiple applications across divisions but was impeded by the use of fragmented applications, lack of substantial workflow definition and automation, and additional costs pertaining to licensing policies </li></ul>
  22. 22. Solution <ul><li>PointInsight reduced response times for the Department by immediately notifying assignees and approvers, rather than waiting for manual assignments to inform them. The issue owners are able to modify work orders from anywhere and help desk team members can update the status remotely. </li></ul><ul><li>Through the use of PointInsight, the help desk team can now spend less time coordinating with the other teams. Instead they can dedicate their time to tracking and address program participants problems in an efficient manner and simply escalate it to the relevant teams for immediate response. </li></ul>
  23. 23. Results <ul><li>Proactively address situations and resolution </li></ul><ul><li>Visibility into recurring and critical help desk issues </li></ul><ul><li>Enhanced teamwork & collaboration </li></ul>
  24. 24. PointInsight Technical Architecture
  25. 25. Why PointInsight? <ul><li>Customizable & Configurable. </li></ul><ul><li>User-Friendly Interface. </li></ul><ul><li>Simple & Easy to Use </li></ul><ul><li>Flexible Pricing Structure </li></ul><ul><li>Rapid Issue Resolution </li></ul>
  26. 26. Contact Us <ul><li>Address: </li></ul><ul><li>2731 S Alameda Street </li></ul><ul><li>Los Angeles, CA 90058 </li></ul><ul><li>Tel : (818) 700-2920 </li></ul><ul><li>Fax : (818) 700-2648 </li></ul><ul><li>Customer Support : (866) 9-ISSUES (947-7837) </li></ul><ul><li>E-mail : [email_address] </li></ul>

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