1. Technology
Critical Mission and Remote Support
Daniel Alves.
Dear reader, we've already talked about THE WINNERS magazine regarding
Sales Force Automation projects, Innovation and the Future, about Cloud Computing,
but all major Information Technology projects, require Remote Support and Critical
Mission solutions.In this article I will address this subject, which is necessary and
fundamental for the support, continuity and high availability. I'm going to talk about the
concept of Critical Mission and Support, Implementation Models and their main
advantages.
Clearly stated, choosing a good business partner to provide Support and Critical
Mission for your IT projects is critical to ensure high availability, support and
maintenance of the entire IT environment. This business partner must be focused on
this type of service to support the entire growth and proper changes that each new
project will require.
When we deal with the "Critical Mission" concept: a term used in relation to the
availability of applications, services and processes, of which shutdowns or loss of
important data could generate disturbances, not only financial but also social.Normally,
a series of equipment and technologies are applied to the environment, including
targeting tolerance to failures and high availability.

2. Regarding "Remote Support": it is used to describe IT tools, services or software,
highly specialized technical teams sharing experiences globally, providing the
possibility to connect to a remote computer via the Internet, and thus control and work
directly on the referred system, regardless of the physical distance between them;
although its main purpose is to access computers located anywhere in the world,
remote support applications are seen as tools for the technical support business,
encompassing features like Desktop Sharing, file transfer and synchronization, instant
messaging, command lines or component monitoring.
Over a period of a few months, I researched the solutions' market that have more
adherence and provide safety and high reliability for their customers.I identified that the
companies need special requirements to meet their core business with the following
themes: maximum availability, reliability and performance optimization, predictable
operational costs, uninterrupted service, proactive analysis and preventive
maintenance, onsite engineers, remote upgrades and migrations, Advanced Monitoring
and Resolution, incident detection, scheduling management, integrated processes
aligned with the ITIL model with guaranteed delivery of these services by the
manufacturer.
An example is the case of the company where I currently work, which has support
services with an area called: ACS Advanced Customer Services, which meets all the
needs of customers and provides advanced services with the purpose of helping to
maximize performance, high availability and to reduce costs.This is the case of the
Advanced Monitoring and Management Offer that provides monitoring and resolution
services across the entire IT platform (from the servers to the applications), which help
maximize uptime in highly critical environments and increase IT efficiency. Experts
from Advanced Technical Support Services provide 24/7 monitoring and Critical

3. Mission support that help in the continuous optimization of the system.It delivers better
service levels, controlling costs and risks through proactive monitoring and incident
solution services.
You can rely and trust it, in order to meet your critical IT projects, it is necessary to hire
a business partner who understands this type of service and acts proactively.
Advantages:
The greatest advantage is being able to service a complex environment with high
availability, with highly skilled professionals and a methodology supported on the best
market practices.
If you need further information regarding these solutions, below is a link with a
video:
Thank you and count on me,
Sincerely,
Daniel Alves
Daniel has a degree in Marketing from Unisa - University of Santo Amaro
He has an MBA in Retail and CPG from FIA
He's a Service Sales Executive for Oracle Brazil.