The document discusses the evolution of integrated services in the UK highways sector. It outlines how integrated contracts aim to improve value for money, efficiency, and relationships between public and private sectors by having a single provider handle multiple functions like maintenance, design, and customer services. However, traditional payment mechanisms focused too much on costs and claims rather than outcomes. The TfB model in the UK changed this by making profits dependent on performance targets and open-book accounting. Shared objectives, risk management, a focus on outcomes, and good people management are seen as key to the success of integrated services.

2. Changing Attitudes and Behaviours in an Integrated Services Provider Bill Taylor Managing Director Ringway Jacobs

9. The effect of payment mechanisms on behaviour Cost and Motivation

15. Shared objectives and management of risk

18. I would have expected an experienced contractor to…….

20. People and Relationship Issues

25. Communicate and Celebrate Success