The Future of Local Transport Delivery: Birmingham road show Birmingham Council House, 27 September 2011
Birmingham Highways  Maintenance and Management Service 27 September 2011
<ul><li>Paul O’Day </li></ul><ul><li>Birmingham City Council </li></ul><ul><li>Street Services Manager </li></ul>
<ul><li>Client perspective - what is the reality like? </li></ul>
Client experience to date <ul><ul><li>Managing expectations </li></ul></ul><ul><ul><li>Developing the newly created Street...
Asset management challenges <ul><ul><li>Managing inevitable change on the network – accruals and de-accruals </li></ul></u...
<ul><li>What the model requires – organisational change </li></ul>
Street Services Division <ul><li>Street Services Division (SSD) structure was set up to: </li></ul><ul><ul><li>Reflect an ...
Street Services Division activities <ul><ul><li>Highway Authority statutory obligations and duties </li></ul></ul><ul><ul>...
Service Delivery - City Council Constituencies <ul><li>Core Investment Period (CIP): </li></ul><ul><ul><li>All Constituenc...
Service Delivery - City Council Constituencies <ul><li>Post-CIP: Constituencies </li></ul><ul><ul><li>Constituencies may e...
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Paul O’Day, Part 3: Vision for Highways Maintenance and Management in Birmingham

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  • Paul O’Day, Part 3: Vision for Highways Maintenance and Management in Birmingham

    1. 1. The Future of Local Transport Delivery: Birmingham road show Birmingham Council House, 27 September 2011
    2. 2. Birmingham Highways Maintenance and Management Service 27 September 2011
    3. 3. <ul><li>Paul O’Day </li></ul><ul><li>Birmingham City Council </li></ul><ul><li>Street Services Manager </li></ul>
    4. 4. <ul><li>Client perspective - what is the reality like? </li></ul>
    5. 5. Client experience to date <ul><ul><li>Managing expectations </li></ul></ul><ul><ul><li>Developing the newly created Street Services Division </li></ul></ul><ul><ul><li>Delivering the message </li></ul></ul><ul><ul><li>Where have all my experts gone? </li></ul></ul><ul><ul><li>Communication flow </li></ul></ul><ul><ul><li>Enabler not Instructor – Who’s risk is it anyway? </li></ul></ul><ul><ul><li>Residual issues </li></ul></ul><ul><ul><li>I thought it would be quieter! </li></ul></ul>
    6. 6. Asset management challenges <ul><ul><li>Managing inevitable change on the network – accruals and de-accruals </li></ul></ul><ul><ul><li>Liability and revenue consequences </li></ul></ul><ul><ul><li>Designing out maintenance costs </li></ul></ul><ul><ul><li>De-cluttering the highway </li></ul></ul><ul><ul><li>Interface with other activity on the network </li></ul></ul><ul><ul><li>Total Council asset – Public Highway (HMPE) or not – who maintains it? </li></ul></ul><ul><ul><li>Council activity – e.g. horticultural maintenance </li></ul></ul>
    7. 7. <ul><li>What the model requires – organisational change </li></ul>
    8. 8. Street Services Division <ul><li>Street Services Division (SSD) structure was set up to: </li></ul><ul><ul><li>Reflect an estimated level of resourcing, sufficient to enable the Highway Maintenance and Management Services contract with Amey to operate </li></ul></ul><ul><ul><li>Manage other retained Highways activity (i.e. Highway Authority statutory functions, Land Drainage, Emergency Planning, Footway Crossings and Street Scene Management etc) </li></ul></ul><ul><ul><li>Now have 15 month’s experience of operating the Highway Maintenance and Management Services contract and retained client functions </li></ul></ul><ul><ul><li>Provides a strong understanding of the demands and requirements for the service in relation to retained and client activity </li></ul></ul> 
    9. 9. Street Services Division activities <ul><ul><li>Highway Authority statutory obligations and duties </li></ul></ul><ul><ul><li>Land Drainage Authority / Flood Authority duties and responsibilities </li></ul></ul><ul><ul><li>Highway Emergency Planning / Business Continuity </li></ul></ul><ul><ul><li>Operation and Performance Management of the PFI Contract </li></ul></ul><ul><ul><li>Service Standards of Street Works Promoters </li></ul></ul><ul><ul><li>Client Management of Highway Trees </li></ul></ul><ul><ul><li>Audit and Inspection of Service Provider (Amey) Performance </li></ul></ul><ul><ul><li>Highway Authority Asset Management Role </li></ul></ul><ul><ul><li>Management of Network Change / Ensuring the Council lives within its means </li></ul></ul><ul><ul><li>Customer Champion and interface with Customer Services / Customer First </li></ul></ul> 
    10. 10. Service Delivery - City Council Constituencies <ul><li>Core Investment Period (CIP): </li></ul><ul><ul><li>All Constituencies (10 No.) to be at the same overall average standard of highway condition irrespective of starting point by end of CIP </li></ul></ul><ul><ul><li>Investment profile to be based on consistent standards, with milestones at a Constituency level </li></ul></ul><ul><ul><li>City Centre and Strategic Road Network are separate </li></ul></ul><ul><ul><li>Local consultation and influence on 1-, 2- and 5-year plans </li></ul></ul><ul><ul><li>Constituencies may enhance specification (at extra cost, ‘x’ and ‘y’) </li></ul></ul>
    11. 11. Service Delivery - City Council Constituencies <ul><li>Post-CIP: Constituencies </li></ul><ul><ul><li>Constituencies may enhance specification (at extra cost, ‘x’ and ‘y’) </li></ul></ul><ul><ul><li>Contract monitoring based on delivery of National Standards in each Constituency </li></ul></ul><ul><ul><li>Post-CIP condition maintained for all Constituencies for remainder of contract </li></ul></ul><ul><ul><li>More capacity for a responsive service than at present: Service Provider will have Constituency-based teams </li></ul></ul><ul><ul><li>Service Provider to advise annually on network integrity and safety improvements </li></ul></ul>

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