This document discusses tourism logistics and a conceptual approach. It contains the following key points: 1. It defines logistics and tourism logistics, explaining tourism logistics as planning, controlling, and managing tourism operations from creating offers to delivering experiences to customers. 2. It presents a tourism logistics process that includes transporting tourists via air and other modes, and transporting goods required for hospitality industries. 3. It introduces a conceptual model of tourism logistics showing the interconnections between attractions, transportation, infrastructure, service creation and delivery, and consumption in the tourism system.

1. A Conceptual
Approach in
Tourism through
Tourism Logistics
Prof. (Dr.) Lalith Edirisinghe

2. Next 20 Minutes…
1. Snapshot of Tourism in Sri Lanka
2. Employment and business impact due to covid-19
3. Logistics
4. Tourism Logistics Concept (TLC)
5. Why TL is fundamental in the Service Optimization
Lotus Tower Colombo Sri Lanka

3. Tourist Attractions in Sri Lanka
Source: Sri Lanka Tourism Development Authority
(Annual Report 2018)
2019-
Easter
Sunday
Attack
2020
Covid
19
Pandemic

5. Logistics?
• Logistics is the way to do something
right
• Managing a complex activity under
challenging conditions to derive
maximum output using minimum
resources
• In commercial terms, logistics is
explained as the strategic
management of the flow of goods and
services from the production floor to
the consumers

6. Logistics
Edirisinghe, L. (2021). Logistics Sinhalen. Malabe: CINEC Campus.
Tourism Logistics

7. Tourism Logistics Process
Transporting the Tourists
(Passenger Transport)
Transporting the Goods
Required for Tourists
Hospitality (Cargo Transport)

8. Passenger Transport
Edirisinghe, L. (2021). Logistics Sinhalen. Malabe: CINEC Campus.
Through Air
Other modes

9. Goods Transportation is required for
Hospitality Industries
Edirisinghe, L. (2021). Logistics Sinhalen. Malabe: CINEC Campus.

10. The tourism supply chain (Westcott & Anderson, 2021) Mill and Morrison’s Consumer behavior model (BTMC, 2021)
Towards a Conceptual Approach to Tourism
The tourism logistics is the science of planning, control and management of
operations carrying out during the process of preparing the travel offers, delivery of
finished product to customer in compliance with his/her interests and
requirements, as well as during the process transfer, storage and processing of
information concerned
Kochadze , T., Dangadze, I., & Zaqareish, V. (2013). The Role of Logistics in the Market for Transportation and Tourist Services. Machines,Technologies Materials

11. Attraction
Accessibility
Accommodation
Amenities
Choice of
Destination
Economic Factors
Social Factors
Transportation
Hospitality
Food &
Beverage
Lodging Recreation Entertainments
Supply of
Materials
Movement
of People
Infrastructure
Service Creation/Delivery
Tourism Service Consumption
Power
Tourism Logistics
Marketing and Sales
Influence (Push/Pull)
Mode Labor
The Concept of Tourism Logistics

12. Attraction
Accessibility
Accommodation
Amenities
Choice of
Destination
Economic Factors
Social Factors
Transportation
Hospitality
Food &
Beverage
Lodging Recreation Entertainments
Supply of
Materials
Movement
of People
Infrastructure
Service Creation/Delivery
Tourism Service Consumption
Power
Tourism Logistics
Marketing and Sales
Influence (Push/Pull)
Mode Labor
Why Tourism Logistics (TL) is fundamental in
the Service optimization